Auto Japan
(707) 387-0377
Santa Rosa, CA 95403
Hours of operation:
| Mon - Fri | 7:30am to 5:30pm |
| Sat | 9:00am to 1:00pm |
| Sun | CLOSED |
Offering diagnostic, repair and regularly scheduled maintenance, Auto Japan has specialized in servicing Japanese vehicles since 1981. Notably aware of our environmental footprint, we became a Sonoma Green Business in 1994 and have DTSC certification as a Model Pollution Prevention Shop. We recognize that high quality repairs and customer service are of utmost importance and are an industry leader in customer care, on time performance and quality workmanship. Clear, honest explanations about the condition of your vehicle are provided so that you have the knowledge to make educated decisions about its care. Put your trust in Auto Japan. We treat every customer with honesty and integrity, and strive for your complete satisfaction.
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Auto Makes We Service:
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Quality Affiliations:
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Specialties:
| AC/Heating | Alignment | Check Engine Light | Diagnosis |
| Hybrid/Electric | Muffler & Exhaust | Oil Change & Lube | Scheduled Maintenance |
| Service & Repair | Timing Belts | Tire Sales/Repair | Transmission Repair |
| Windshield/Glass |
Amenities:
| AAA Member Discount | Car Delivery | Car Pickup/Dropoff | Child Friendly |
| Coffee | Early Bird Dropoff | Free Inspection | Gas/Diesel |
| Heated Waiting Room | Loaner Car | Parts/Accessories | Rental Car |
| Service Guarantee | Shopping Nearby | Shuttle | Warranty Accepted |
| Wireless Internet |
Customer Reviews (9 reviews)
9 Sort by: Date | Helpful-
Auto Japan
Vaughn and his crew provide not only quality work you can trust, but also the best customer service. Everyone there makes you feel like family. They are very thorough in explaining what the problems are with my car. Being a female, it's important to know that they are being upfront with me. Vaughn has gone the extra mile for me on a few occassions. We have two trucks and one Acura, he works on them all. If integrity is important to you then Auto Japan is the place to go.
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Auto Japan
Absolutely THE MOST skilled, honest, diligent repair shop I have encountered in my 60 years. My old Buick had big problems (my wife has a Lexus, hence my entry there). Vaughn read the codes and fixed what they suggested. When the repair did not "take," Vaughn gave me a brand new loaner and left me alone with it for three weeks while he drove my Buick daily home and back to further diagnose. It turned out to be a wiring repair more costly than the car's value. In addition to the three-week gift of a loaner, Vaughn "comped" me with additional services well in excess of the cost of the original repair. So if they can't fix IT, they will fix YOU! All other work on our cars timely, excellent, and about half what dealers charge for same services. These guys definitely walk the extra mile ... and it's a long mile! Forget the rest. go to the best: Auto Japan.
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Auto Japan
First few visits were for installations of Tire Rack orders on non-Japanese cars, and my impression was that the shop was clean, courteous, very professional and honest. After I got a Toyota, I knew exactly where to take it. Since then, I have my high-mileage car in for a variety of minor and not-so-minor service / maintenance, and I continue to be impressed. I have unreservedly recommended the shop to several friends and acquaintances.
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Auto Japan
Vaughn and his staff have been taking care of my Solora and my p/u for the past 4 yrs. Vaughn is extremely competent, knowledgeable and efficient. While looking for a used p/u, Vaughn not only found 2 that we looked at, he also went with me to do the test drive. He has always been honest and upfront about the repairs and the scheduled maintentance. Auto Japan offers excellent service and their integrity shows in their work.
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Auto Japan
I have a Lexus GS300 and have been taking it to Auto Japan for almost a year. A friend suggested I go there when she heard noises while we were driving that I must have gotten use to. I went on a test drive with one of their mechanics so they could pinpoint what I was hearing. They found the battery hold down loose ...the battery was replaced elsewhere... and they repaired my squeaking brakes. I was overdue for a service and Vaughn, the owner helped me prioritize what was needed immediately. He never came across as condescending because I had waited too long. All of my appointments have been just as pleasant! They have a nice waiting area, their prices are fair and the work is done proficiently and timely. There are not enough stars for this garage. Thanks again, Vaughn. You and your staff are top rate!
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Recent Answers by Auto Japan
"I would suggest to have the alignment double checked making sure the caster setting is correct."
"The missing fasteners for the various shields should be replaced otherwise they may come off, some are pricey. The brake fluid should be replaced every 3-5 years per most manufactures now days
Ori..."
"Nissan v6 ignition distributors have a common failure w/ the internal shaft bearing. Just replace the distributor w and reman. Hitachi unit and all will be fine. "
"There is a service bulletin regarding this complaint/concern, but it pertains to vehicles used or exposed to areas where heavy road salt is used. Customers have noticed increased steering effort an..."
"My guess is that the cylinder head valves were bent or damaged when the timing belt broke. That damage must be repaired in order for the compression to be restored. It will not fire/start without e..."
"Most drive axles are held in place with a lock/snap ring near the end of the spline shaft that enters the transmission. Usually a quick pry between the CV joint and the trans will pop it out, try r..."
"Have someone diagnose whether the engine is not getting spark to the spark plugs or its lack of fuel or lack of compression, this engine does have a timing belt that may have broke. If it did the e..."
"Something does not sound right. In my experience the only way that can happen is if the drive axle was pulled out of the transmission by accident or when changing the axle shaft. Fluid would leak o..."
"I would recommend to have the alternator and battery checked out, sounds like its not charging properly."
"Most exterior door belt moldings are double stick tape attached. When ordering the new part from the dealer it will be obvious from the parts picture if plastic clips are used also, if so get them ..."