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Auto Japan

3415 Industrial Drive, Santa Rosa, CA 95403 Map & directions

Call Now: (707) 549-6837

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About Auto Japan

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
90
Technical Ability (?)
97
Tools & Equipment (?)
93
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Auto Japan treats every customer with honesty and integrity, and strives for your complete satisfaction. Specializing in Japanese vehicles since 1981, they offer diagnostic repair and regularly scheduled maintenance provided by their team of three technicians, all of whom are ASE certified. AAA and BBB approved, Auto Japan is also very focused on their environmental footprint. They became a Sonoma Green Business in 1994 and have DTSC certification as a Model Pollution Prevention Shop. Add to that Saturday hours and gas onsite, and you can see why Auto Japan has made the cut as a RepairPal Certified shop.

Message from the Shop

Offering diagnostic, repair and regularly scheduled maintenance, Auto Japan has specialized in servicing Japanese vehicles since 1981. Notably aware of our environmental footprint, we became a Sonoma Green Business in 1994 and have DTSC certification as a Model Pollution Prevention Shop. We recognize that high quality repairs and customer service are of utmost importance and are an industry leader in customer care, on time performance and quality workmanship. Clear, honest explanations about the condition of your vehicle are provided so that you have the knowledge to make educated decisions about its care. Put your trust in Auto Japan. We treat every customer with honesty and integrity, and strive for your complete satisfaction.

Auto Makes We Service

Acura Honda Hyundai
Infiniti Isuzu Kia
Lexus Mazda Mitsubishi
Nissan Scion Subaru
Suzuki Toyota

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair
Windshield/Glass

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Child Friendly
Coffee Early Bird Dropoff Free Estimates Free Inspection
Heated Waiting Room Loaner Car Parts/Accessories Service Guarantee
Shopping Nearby Shuttle Warranty Accepted Wireless Internet

Customer Reviews 57 verified reviews (66 total)

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Auto Japan
Verified Customer
November 17, 2012

Wonderful people. Very honest about what repairs need and do not need immediate attention. I trust them completely.

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Auto Japan
Verified Customer
November 16, 2012

They did a great job at explaining what was wrong and the steps that were taken to repair. I felt very comfortable with the service.

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Auto Japan
Verified Customer
November 16, 2012

We have been visiting Auto Japan with our Toyota and two Acura's for years. Great service and very trustworthy.

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Auto Japan
Verified Customer
November 16, 2012

I could get some things done cheaper elsewhere, but I trust my car with Auto Japan, which to me is worth paying a little bit extra

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Auto Japan
Verified Customer
November 15, 2012

Pleasant. Caring.

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Auto Japan
Verified Customer
November 15, 2012

They have great customer service

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Auto Japan
Verified Customer
November 15, 2012

I was a walk-in and Vaughn & his team got me in even though I could tell they were busy. They are honest & really know what they are doing! I won't go anywhere else for my Honda & Lexus!

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Auto Japan
Verified Customer
November 14, 2012

The people are all very kind and helpful.

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Auto Japan
Verified Customer
November 10, 2012

Vaughn and his team quickly identified the root cause of my concern and provided a small list of additional preventative maintainance concerns on my 10+ year old Honda. They prioritized the additional concerns to conduct a repair that was within my budget. My car was returned to me on the same day.

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Auto Japan
Verified Customer
November 10, 2012

The folks take time to explain all the repairs and educate the consumer. Very gracious.

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Auto Japan
Verified Customer
November 02, 2012

Autojapan is very much appreciated by me, and by one other family member - my daughter.

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Auto Japan
Verified Customer
November 01, 2012

High mark up on parts.

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Auto Japan
Verified Customer
November 01, 2012

very nice attentive personal service, reasonable charge for labor, but expensive on parts

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Auto Japan
Verified Customer
October 31, 2012

They hand you a 20% off coupon after you spend a whole lot. Makes you feel like you got ripped off since they had the ability to bring the price down 20%.

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Auto Japan
Verified Customer
October 29, 2012

The dogs in the office are very cute.

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Auto Japan
Verified Customer
October 26, 2012

Very honest and reliable interaction. Thanks!

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Auto Japan
Verified Customer
October 26, 2012

In addition to the excellent repair service, the kind consideration of the owner and staff in providing a loaner car added to my peace of mind.. they are outstanding!

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Auto Japan
Verified Customer
October 26, 2012

I really enjoyed the professionalism and service at Auto Japan, Inc.

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Auto Japan
Verified Customer
October 23, 2012

Vaughn Young, the owner is a wonderful combination of gear head and zen master---deliberate, thorough and easy to talk to.

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Auto Japan
Verified Customer
October 19, 2012

Fair and fast service buy friendly staff.

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Auto Japan
Verified Customer
October 19, 2012

I LOVE the service, the people, the courtesy and the friendliness. I do recommend you all. And the dogs are a special treat!

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Auto Japan
Verified Customer
October 19, 2012

Quick service, they take the time to explain the repair, don't try to sell you repair you don't need.

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Auto Japan
Verified Customer
October 18, 2012

It is rare that I have any problem with Auto Japan. The only problem I had was confusion on a clerks part about pick up time. I wasn't called as promised.

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Auto Japan
Verified Customer
October 17, 2012

They thoroughly explain problems and resolutions prior to work. Small and last minute "happenings" are repaired on the spot when possible. The wait room is comfortable with freshly brewed tea/coffee and 2 great dogs to make the wait like being at home in my living room - except I have cats!! For a single gal - I have total faith in what they tell me.

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Auto Japan
Verified Customer
October 16, 2012

They do great work, great follow up, very friendly and competent, and we love the dogs in the office...very happy with the whole experience

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Auto Japan
Verified Customer
October 16, 2012

Was charge for something I had already told them. The estimate of 880.00 in comparison to 390.00 wich I paid else were. Also I feel 90.00 an hour is a bit high for an independent Mac.

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Auto Japan
Verified Customer
October 16, 2012

I've been very pleased with all my experiences at Auto Japan.

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Auto Japan
Verified Customer
October 15, 2012

Great service and wonderfully nice folks!

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Auto Japan
Verified Customer
October 11, 2012

Auto Japan is in a class by itself--honest, dependable, always goes the extra mile, extremely clean shop, great customer service and excellent automotive repair knowledge. Can't say enough good things about them.

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Auto Japan
Verified Customer
October 10, 2012

Very honest, hard-working and competent. Usually feels expensive but maybe I'm out of touch with standard fees. I like that they're a small shop, but a shuttle service or loaner car would make it a much easier experience.

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Auto Japan
Verified Customer
October 10, 2012

Repairs or maintenance issues are recommended to make sure you can safely take the road at any time with full confidence. I wouldn't take my vehicles anywhere else.

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Auto Japan
Verified Customer
October 10, 2012

Good Experience

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Auto Japan
Verified Customer
September 28, 2012

I trust them and what's more important than that?

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Auto Japan
Verified Customer
September 25, 2012

I trust only auto japan to work on my car. They can handle anything. Up front with costs and any problems you have

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Auto Japan
Verified Customer
September 21, 2012

I have been dealing with Vaughn for 14 years and find him to be honest and a fine mechanic

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Auto Japan
Verified Customer
September 18, 2012

You can trust Vaughn and his crew at AutoJapan.

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Auto Japan
Verified Customer
September 14, 2012

This is a place where you feel you are being treated fairly all the time.

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Auto Japan
Verified Customer
September 06, 2012

Repairs explained in clear honest fashion

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Auto Japan
Verified Customer
September 05, 2012

Felt confident that I was being told the truth about my vehicle.

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Auto Japan
Verified Customer
August 31, 2012

Great service and work on my Camry.

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Auto Japan
Verified Customer
August 31, 2012

Vaugn at Auto Japan is very respectful of his clients. I have a great degree of confidence in his shop.

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Auto Japan
Verified Customer
August 30, 2012

Auto Japan is a responsible, knowledgeable, trustworthy shop. I feel lucky to have found them.

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Auto Japan
Verified Customer
August 28, 2012

In my opinion Auto Japan is the best auto repair shop in Sonoma county, kind, honest, helpful, trustworthy.

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Auto Japan
Verified Customer
August 23, 2012

Good service at high prices.

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Auto Japan
Verified Customer
August 23, 2012

Very nice people

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Auto Japan
Verified Customer
August 22, 2012

I brought my car for repair to this shop three times, each time hoping they would be fair & honest. But each visit was more disappointing than the last.

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Auto Japan
Verified Customer
August 21, 2012

Very professional, super nice people, extremely clean shop.

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Auto Japan
Verified Customer
August 17, 2012

Auto Japan is a professional establishment. I have always been satisfied with their knowledge of the service provided on my Toyota. Extremely Courteous

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Auto Japan
Verified Customer
August 17, 2012

They are very friendly.

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Auto Japan
Verified Customer
August 16, 2012

After having my brakes repaired, which was a fine experience, I asked for a 'check up' and maintenance that I had deferred for years. The verdict was that the car needed a new steering rack, valve cover replacement and change of brake and clutch fluid. This was to cost $1300. When I arrived, the 'check engine' light was on, and the owner charged me $100 to put his little reader on it. In the past, it had been attributed to the gas cap by Marin Mitsubishi, who offered to read it for free. The price was price had gone up to $1500 before repairs had even begun. I received a call about an hour later saying it needed a new throttle sensor for over $300 and a new spark plug wire. I told them no. I was mad that they hadn't checked the dang spark plugs in the first place...isn't that like 'B' of the ABCs of tune-up? The owner let his phone answering guy drive my car (can you spell 'liability'?) over to pick me up and he refused to get out of the driver seat of MY car for the ride back, so I rode as a passenger in my own car. An item in my car had been flung under the front seat, and I understood why on the drive back..he drove like a mad person on the way back to the shop, even honking at other drivers not once, but twice. I was mortified that someone I knew would see me in the car with this guy. The owner let me write him a check for over $1500 ( w brake job, he got nearly $2000 of my money) and drive away from his shop with my check engine light still on. He told me if it started blinking to pull over immediately! My trust in them was totally shattered. The car sounded really weird the next time I drove it...on the 1.5 hr drive over Hwy 175 ( winding, 2-lanes, sheer drop off the side). I was afraid to drive it home it sounded so strange. I drove to the only garage open on a Saturday and two men in Lakeport at Mackey Tire center drove my car, put it up on the hydraulic lift to check it, re-read the check engine light and then turned it off for me ALL FOR FREE! My jerk at Auto Japan couldn't do that for a customer who had just paid him nearly $2K. When the light came back on about a month later, I took it to Callagy Automotive. He checked the light (FREE again) and changed the spark plugs....it's been fine ever since. I will never go back to Auto Japan.

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Auto Japan
Verified Customer
August 15, 2012

Always explain exactly what needs to be done and available options.

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Auto Japan
Verified Customer
August 08, 2012

I felt as if Auto Japan really had my best interest at heart.

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Auto Japan
Verified Customer
August 06, 2012

I love Auto Japan and Vaughn rocks!

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Auto Japan
Verified Customer
August 04, 2012

Excellent service and reasonable prices. I could they went out of their way to resolve my issues the same day.

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Auto Japan
Verified Customer
August 02, 2012

There were a couple of mix-ups on scheduling my appointment and emails sent. Overall I think everything at the shop is great.

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Auto Japan
Verified Customer
August 02, 2012

Was impressed with the quality of service received at Auto Japan. They were experienced, knowledgeable, honest, and a pleasure to do business with. Would highly reccommend and use them again.

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Auto Japan
Verified Customer
August 01, 2012

Complete professionals. Everything up front and specific. Work was exemplerary. Even great waiting room. They care like good family.

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Auto Japan
April 14, 2011

Vaughn and his crew provide not only quality work you can trust, but also the best customer service. Everyone there makes you feel like family. They are very thorough in explaining what the problems are with my car. Being a female, it's important to know that they are being upfront with me. Vaughn has gone the extra mile for me on a few occassions. We have two trucks and one Acura, he works on them all. If integrity is important to you then Auto Japan is the place to go.

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Auto Japan
February 27, 2010

First few visits were for installations of Tire Rack orders on non-Japanese cars, and my impression was that the shop was clean, courteous, very professional and honest. After I got a Toyota, I knew exactly where to take it. Since then, I have my high-mileage car in for a variety of minor and not-so-minor service / maintenance, and I continue to be impressed. I have unreservedly recommended the shop to several friends and acquaintances.

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Auto Japan
February 11, 2010

Vaughn and his staff have been taking care of my Solora and my p/u for the past 4 yrs. Vaughn is extremely competent, knowledgeable and efficient. While looking for a used p/u, Vaughn not only found 2 that we looked at, he also went with me to do the test drive. He has always been honest and upfront about the repairs and the scheduled maintentance. Auto Japan offers excellent service and their integrity shows in their work.

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Auto Japan
October 21, 2013

I recently wrote this letter to Vaughn and crew at Auto Japan:

Dear Vaughn,
Well, once again, Auto Japan has definitely gone the extra mile (or ten miles!). Driving my Camry is an entirely different experience after the eradication of that annoying rattle in the front left wheel area. I really appreciate all the extra hours, blood, sweat and perhaps, tears, that were required to resolve the problem. It seemed that quite a challenging process of elimination was necessary to properly get to the root cause, testing the very mettle of the mechanics involved. I also appreciated the careful explanation of the solution process, with drawings, when I picked up the car. Now, the Camry feels and sounds like it drives like butter.
Thanks again for the great work.
PM

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Auto Japan
December 07, 2010

Absolutely THE MOST skilled, honest, diligent repair shop I have encountered in my 60 years. My old Buick had big problems (my wife has a Lexus, hence my entry there). Vaughn read the codes and fixed what they suggested. When the repair did not "take," Vaughn gave me a brand new loaner and left me alone with it for three weeks while he drove my Buick daily home and back to further diagnose. It turned out to be a wiring repair more costly than the car's value. In addition to the three-week gift of a loaner, Vaughn "comped" me with additional services well in excess of the cost of the original repair. So if they can't fix IT, they will fix YOU! All other work on our cars timely, excellent, and about half what dealers charge for same services. These guys definitely walk the extra mile ... and it's a long mile! Forget the rest. go to the best: Auto Japan.

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Auto Japan
May 18, 2010

I've gone to Vaughn for five years now. I go no where else. I trust him. He has earned my trust by giving me solid advice and quality repairs. He has stood behind his work and his parts. He is good for his word. period.

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Auto Japan
May 14, 2010

Good, thorough service. Cost was average. The owner pointed out an issue with my back tires I wasn't aware of. Will return in the future for other service.

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Auto Japan
March 21, 2010

Vaughn always does top quality work and with the best customer service.

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Auto Japan
February 04, 2010

I have a Lexus GS300 and have been taking it to Auto Japan for almost a year. A friend suggested I go there when she heard noises while we were driving that I must have gotten use to. I went on a test drive with one of their mechanics so they could pinpoint what I was hearing. They found the battery hold down loose ...the battery was replaced elsewhere... and they repaired my squeaking brakes. I was overdue for a service and Vaughn, the owner helped me prioritize what was needed immediately. He never came across as condescending because I had waited too long. All of my appointments have been just as pleasant! They have a nice waiting area, their prices are fair and the work is done proficiently and timely. There are not enough stars for this garage. Thanks again, Vaughn. You and your staff are top rate!

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Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(707) 549-6837

Auto Repair Experience

  1. Vaughn Young, Owner
  2. Established 1981
  3. 3 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 39 Years of Car Repair Experience