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Auto Improvements

1018 W Northwest Hwy, Grapevine, TX 76051

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Customer Reviews (1 review)

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Auto Improvements
March 02, 2009

I took my son's 2000 Suzuki Esteem GL station wagon to this shop for repair in October 2008. We had to have the front axle replaced due to not attending to a CV boot problem in time. The work was done within in a reasonable time (about 2 weeks) and cost ($1200).

When we picked up the car the owner said it needed an oil change so they did that while it was in the shop. When my son started up his car for the first time it sounded like a loud sewing machine (this is not how it sounded when we took it in). We asked the owner to listen to the car before we left the shop. He said it had just not been driven in awhile and the sound will go away with driving.

My son continued driving the car but the sound did not go away. He had the oil changed again in November to see if that would help. It did slightly for a short while but came back even louder.

In January 2009 my son took the car back to Auto Improvements to check out the knocking sound. They told him they had no record of working on his car. I was shocked they would make that comment. I have the receipt to prove it had been worked on but figure there is no way they will take any responsibility for the current condition of the car.

My son is no longer able to drive the car because we have been told it will throw a rod if he drives it. I am now faced with pouring another couple of thousand dollars into the car to make it drivable again.

Bottom line is I would not recommend this shop to anybody. If the owner himself would have suggested we keep the car there so they could find out why the car was making the "sewing maching" noise I probably could have had it fixed for much less than it is going to cost me now. That is really all I would ask out of any honest business owner.

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