Auto Hans has been at the same location for the past 24 years, providing great customer service to the Addison community. This RepairPal Certified shop specializes in German vehicle service and repairs. They are well equipped to complete this task with a very experienced staff, who consistently attend some of the best ongoing training, to keep current with the ever changing technology in the automotive industry. This experience, coupled with some the best automotive tools and dealership level computer diagnostic equipment, make Auto Hans very capable of making accurate professional repairs to your modern vehicle. They back their work with a 24-month / 24,000-mile warranty. For your convenience early bird drop off, rental cars, local shuttle service, and a very clean comfortable waiting area with wireless internet are available.
Addison, TX 75001 USA
Auto Repair Experience
- Alexander Preen, Owner
- Established 1989
- 3 Auto Repair Mechanics on Staff
- 62 Years of Car Repair Experience
- Check Engine Light
- Classic Car Repair/Restoration
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Transmission Repair
- Car Wash
- Child Friendly
- Early Bird Dropoff
- Free Multi-Point Safety Inspection
- Heated Waiting Room
- Loaner Car
- Service Guarantee
- Shopping Nearby
- Warranty Accepted
- Wireless Internet
Makes We Serve
It was a typical good experience with AutoHans. After years of being ripped off by dealers, it is refreshing to have a qualified and honest service and repair shop you can trust.
Porsche Cayenne which was wrecked. Needed to get it running to complete body shop work Alex and his team did a fantastic job of performing the work and being fair.
Issues diagnosed quickly, repaired at fair cost...loan car much appreciated!
Great experience at Auto Hans. Work performed was excellent and price was reasonable. Highly recommend Auto Hans.
A great place to take your car
While I never like taking my car to the shop, the friendly atmosphere takes some of the sting out of the experience.
I appreciated the honesty in explaining my options to the repairs
Alex is knowledgeable communicative and talented. This was my first experience with Auto Hans, but I will be back. We have two Mwecedes and a BMW. I see no reason to take any of the to another repair shop, especially a overpriced and understaffed dealer like BMW of Dallas!!
They do good work, they'll squeeze you into a busy schedule if need be, the price/quality issue is well balanced and they explain every thing thoroughly.
Very happy with the service
everything is awesome
Let me just say I have been delighted by my experience with Alex and his team. I had just been to BMW Dallas to have them look at the car and after experiencing the nonsense that often accompanies a trip to a dealer service department, I called a friend and asked where he had his service done. He recommended me to Auto Hans. Much of the work recommended by BMW Dallas was not needed, greatly exaggerated and way overpriced. As an example there was a noise in the AC blower motor and BMW Dallas wanted $1090 to replace the blower motor. The Auto Hans took the blower apart and repaired it for $275. This same pattern continued with a proposed cup holder replacement by BMW Dallas for $588. Auto Hans fixed it for $55. Don't fall for the dealership nonsense. I could continue to go down a long list of issues. Suffice it to say I am a happy and loyal customer.
Alex is very professional, courteous and an expert on cars.
Analyzed the problem correctly, vehicle ready when promised, quality work.
Auto Hans has excellent skills and do a very good job. I was mostly impressed by they giving a car to use while waiting for my car. The labor cost is a little high but I guess that is OK since my problem was fixed right and promptly
Always great to do business with.
Alex is always a pleasure to work with.
I appreciate Alex explaining to me all of the repairs that needed to be done. He asked permission before performing the repairs so that way I knew exactly what was going to be done and the cost. I appreciate not having any surprises!
Good place for service.
First visit, brought the car in for spark plug change, they provided time it would be ready, they called and it was on time. They advise me of two thing that needed attention, but not critical. Overall experience excellent.
Always high quality service!
Alex is honest and very fair. Would use his services again.
Needed a new battery. Alex had one. He installed it in good time at a fair price.
Fast, Fair & Friendly
Great as always
Very clean, timely and professional. Will do business again.
Alex has always been very good to deal with when I need my cars serviced.
First visit & will definitely use again.
Great, attentive service from Mr Alex P. and team. Well done.
Long time customer
I have complete trust in Alex
Repairs were great!
Thank you for the quick turnaround on services and for the heads up on possible future work
Auto Hans took care of the issues I had with my BMW, as well as a few that I was not aware of. They did this in a timely manner and provided a loaner car for me while they did the work.
Excellent service. Tires were even inflated to the right pressure. Highly recommended.
Very polite and professional team. Rates are more than fair.
Everybody I spoke to was polite and knowledgeable. They will get my business as I need repairs for my SL 550
Great shop! They are consistent and reliable. Any time I run into problems with my car, They get me back on the road quickly.
I had a some nagging issues with my '95 E420 and asked Auto Hans to check it out. They spent considerable time to diagnose each issue and get it fixed while still being careful about the cost. They even shopped around for the best price on needed parts. When completed, they even went above and beyond and took the car to an inspection station for me to make sure it passed. You can tell they get the importance of strong customer relations.
Alex is knowledgeable and fits me in ASAP.
A little surprised at parts $178 & labor $380? Normally labor & parts are 50/50? Very happy with the quick turn around, noon drop off, picked it up @ 4:30
My 650i came out great and with a quick turnaround.
As always, thanks Alex, you rock!
Alex is Fabulous! I wouldn't take my car anywhere else
15 year customer, always great service.
The work was done in a timely manner without any issues. Good job!
Alex is honest and thorough. I recommend him over any dealership.
My most recent experience was great. I was leaking coolant and Alex was able to fit me in that day including a loaner car. Repairs were made and the car is no longer leaking coolant.
Thank you Alex!
Work was done well and on time.
Great work, kept me updated. Very pleased.
Car was sent for alignment, but pulled to the right afterward.
Alexa has been taking care of my cars for over 15 years
I guess that tells you something good!
They explained all the issues clearly and repaired everything at reasonable prices. They are very professional.
it was good.
I thought Alex was terrific and appreciated all of his follow up
The work was done correctly and on time.
I'll be back!
Alex correctly diagnosed an issue that other mechanics could not, and fixed it in one day.
Alex is Awesome!!!
Service was great.
It was great. Dropped the car and had a loaner. Alex informed me of the work that needs to be done within an hour after I dropped the car. Best European car maintenance place in DFW.
They are very customer service oriented and do excellent work.
Outstanding service !
Job was done right and on time.
Professional and experienced workmanship.
Excellent service! Completed work on time. Very organized and honest.
Repairs done as promised!
It's always a pleasure to work with Alex.
I like how my car is repaired to my satisfaction. If the repair is not fixed properly the first time, it will be re-fixed at the shop's expense. I like how Alex takes care of the front end and Hans takes care of the back. I like the fact that AH provides a rental car when they know a vehicle will be in shop for a longer time....I just wish they utilized newer vehicles. Overall, extremely pleased with their attention to personal detail and their professionalism in getting my foreign luxury automobile fixed properly.
Very good service, Alex is always a pleasure to work with and his customer services is great!
Always excellent service and quality work.
Shop was able to accept car as scheduled and delivered repaired car on time. Very satisfied with service, communication, cleanliness of returned car and car after return.
Replaced faulty fuel pump, replaced clutch slave cylinder, replaced sagging wheel wells and two other minor repairs.
Auto Hans will get you in promptly if their schedule allows and the work is always performed correctly the first time.
Good overall service.
Customer service is #1.
Alex was very knowledgeable and accurate with his estimate. Incredibly professional.
Alex did a wonderful job repairing my BMW 325. Runs smoother than it ever has been a long time.
I was very pleased with the service. Alex was professional and explained what needed to happen and there were no surprises. This will be where I bring my car from now on.
Excellent service. Fast and reliable. Simple oil change but $75 less than Porsche dealer.
They always take care of things.
Always efficient, reliable, and straight to the point. Have recommended in the past and will continue in the future.
Always good service.
Always 1st class service ar a fair price.
Alex at AutoHans always does a great job maintaining my Mini Cooper. He is one of those mechanics that you are lucky to find and can trust.
Alex and team are always excellent - clear, precise, on time, highly knowledgeable and friendly.
They did well.
They know their stuff.
Fixed all three items in a short period of time, and correctly.
Great job, reasonable too.
Responsive, easy to schedule an appointment, competitive pricing. I had an issue with a noise from my car after picking it up, but I took it back the next day and they resolved it immediately (loose part).
Just simply great.
Very friendly and professional. I left there and I didn't feel like we were taken advantage of.
Always prompt and service is reliable. Never an up-sell.
Alex always does a great job taking care of me and my car. I never feel like I'm being pushed into unnecessary services.
The team was straight and to the point. No BS and told me straight up what was needed and what it would take.
Great as always.
Excellent and trustworthy.
They gave me quick and excellent service! They know cars !
Efficient as always.
Work is excellent & Alex is always very thorough. Extremely honest & reliable. Been going here for years & will continue to do so as well as recommend them.
They always do a great job and this time was no different.
An honest mechanic is hard to find, these guys are the best.
Too long and to expensive.
It was good, but they lost one of my wheel cover plate :(
Fast service and honest people.
Alex has been caring for my car for years. Auto Hans does excellent work.
Auto Hans been working on my small collection of 5 Benz's for over 12 years. With each and every service performed we have been delighted by the quality, price and personality of the staff.
Great communication and timely service.
I took my Mercedes to Auto Hans for my yearly check up and some other services. Alex quickly identified the repairs needed and the cost. The repairs were done on a very timely basis and with attention to detail. I am very satisfied with service from Auto Hans.
My starter went out in my '08 Jetta, and had I had it replaced by Auto Hans. Great service, fast turn-around, he was upfront about pricing and additional work that needed to be done in the near future, but he did not try to sell me unnecessary services which is usually what happens to me because most mechanics assume women are gullible.
I've been going here over 20 years, excellent customer service that Alex provides and his work gives this shop top billing.
Auto Hans is extremely knowledgeable and I saved more than half what the dealer service department wanted. I will never go back to the dealer. Auto Hans has earned my business.
Very professional and knowledgeable, they know what they are doing.
Highly efficient. Communicates well with customers.
Oil and filter change done timely.
As always, accurate diagnosis, quick repair, and more reasonable than the dealership
EXCELLENT! Honest and Trustworthy.
The service was reasonably priced, done well and didn't take all day.
These guys get it right.
Excellent service knowledge.
Quality work, good communication, fair pricing, quick turnaround.
The service and quality of work provided at Auto Hans is superior to any. I have been a loyal customer for several years.
My experience has been good.
Great service in a non-dealership environment.
I have always had very good service.
I like the quality of their service.
Fast, economical, knowledgeable service.
Prompt honest service at reasonable prices.
Auto Hans is an excellent service shop. I would not want to take my BMW anywhere else!
I feel they are always honest with what is needed and what is not.
Alex and his team are highly professional. He is responsive when you call him or email. Alex and his team know Mercedes and you can trust yours will be taken care of with kid gloves.
Alex was extremely professional and took time to listen to my concerns. His work was on time and the price was fair. His experience and knowledge exceeded most I've worked with. I will take all my cars to Alex at Auto Hans.
The issue I described was assessed and taken care of!
They do a good job.
I always get service above & beyond from Alex.
Alex REALLY knows BMWs.
Friendly staff, consistent work and quick work.
Excellent service, expertise and price.
I am always very pleased with service at Auto Hans.
They do a great job in a timely manner but they are a little pricey.
I have been taking my car to Auto Hans for years. Fair prices and they don't try to sell you services/repairs that you don't need.
The repairs were done in a professional and timely manner.
Great customer service, good value, excellent work.
Best shop in town!!
Auto Hans has serviced my vehicles for nearly 25 years. Alex is the best around. Not only do they repair what is needed they let you know what will be required with a timetable in the future. I have never been disappointed with service provided.
They are always polite, make great repairs, always call if they find additional repairs. Great service.
Great service. Honest trustworthy shop.
I have used and worked with Hans and Alex for over 25 years. The work is well done. I have never had any problems with their work.
I have used Auto Hans for many years and and have had nothing but good results.
I've known these guys for 15 years and they're the best. They're from Germany and I have a German car and I think they're very honest.
I went as a walk in off the street. I feel they were fair. They are clean and have a modern waiting area. The timeliness without an appointment, in an hour was pretty quick being they were not expecting me.
I've worked with them before and Alex does a wonderful job. I have no problems.
They were able to get me in quickly. The work was done well. They have very good follow up. The have very good customer service.
I like the service. They are on time and do a good job.
The service was good and the cost was a little high, they did a good job, they fixed everything in a timely manner.
Outstanding service and great repairs.
I felt like the guy at Auto Hans is incredible and the price was cheaper then the dealer.
They're pretty good with their work and they worked with me even though I like to work on my own car.
Good service, good quality of work, and I have been going there for years.
The service was perfect and the service was outstanding, and the man at the counter was very nice and helpful.
I've been going there for years. There is never a long wait, and they do exactly what I ask and the service is great.
I think they do a good job. There has been occasions that it has not been quite perfect. They do a good job at a fair price.
Friendly. Fast. Correctly done the first time.
Quality workmanship. Knowledgeable.
I think the service is very good. Their price is quite reasonable.
They always fix my cars and I am always happy. I will not let other people touch my car. I have recommended them to my friends. The last time I had a repair they lent me a loaner car. They are professional and friendly.
Their service is excellent. They are honest. Trustworthy. They do not recommend services that are not required only service that is necessary.
He is an excellent European mechanic. He is trustworthy.
Personal service. Quality. Better pricing than at a dealership.
When I go to Auto Hans Alex takes care of my cars. He knows German cars and he always knows what needs to be done. He has always done an excellent job.
I have an import car and all of the quotes I got were higher than Auto Hans. They did quality work for less money.
The mechanic knows us and he knows what he is doing. It is hard to find an honest mechanic.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service