Auto Hans

✓ RepairPal Certified
alex@autohans.com
15840 Addison Rd
Addison, TX 75001 USA
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CLOSED NOW
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8:00am to 5:30pm
CLOSED NOW
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Closed
W
8:00am to 5:30pm
Su
Closed
Th
8:00am to 5:30pm
M
8:00am to 5:30pm
F
8:00am to 5:30pm
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8:00am to 5:30pm
Call now:
(972) 666-4737
126 Verified Reviews

Auto Repair Experience

  • Alexander Preen, Owner
  • Established 1989
  • 3 Auto Repair Mechanics on Staff
  • 62 Years of Car Repair Experience
RepairPal Scorecard

Auto Hans has been at the same location for the past 24 years, providing great customer service to the Addison community. This RepairPal Certified shop specializes in German vehicle service and repairs. They are well equipped to complete this task with a very experienced staff, who consistently attend some of the best ongoing training, to keep current with the ever changing technology in the automotive industry. This experience, coupled with some the best automotive tools and dealership level computer diagnostic equipment, make Auto Hans very capable of making accurate professional repairs to your modern vehicle. They back their work with a 24-month / 24,000-mile warranty. For your convenience early bird drop off, rental cars, local shuttle service, and a very clean comfortable waiting area with wireless internet are available.

Details

Auto Repair Experience

  • Alexander Preen, Owner
  • Established 1989
  • 3 Auto Repair Mechanics on Staff
  • 62 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
  • Upholstery

Amenities

  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Parts/Accessories
  • Service Guarantee
  • Shopping Nearby
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • Bosch Service Network
  • iATN

Message from the Shop

Auto Hans Inc has been in business for over 20 years and is family owned and operated. We specialize in service and sales of Mercedes Benz, BMW, Audi, VW, Porsche, Jaguar, Land Rover, Lexus and other imports. We have dealer level Diagnostic equipment and our technicians receive the latest available training.

Makes We Serve

  • Audi
  • BMW
  • Mercedes-Benz
  • Mini
  • Porsche
  • Volkswagen
Reviews

Overall Rating

126 Verified Reviews
by - Verified Customer October 20, 2016

Alex correctly diagnosed an issue that other mechanics could not, and fixed it in one day.

by - Verified Customer October 19, 2016

Alex is Awesome!!!

by - Verified Customer October 19, 2016

Service was great.

by - Verified Customer October 18, 2016

It was great. Dropped the car and had a loaner. Alex informed me of the work that needs to be done within an hour after I dropped the car. Best European car maintenance place in DFW.

by - Verified Customer October 18, 2016

They are very customer service oriented and do excellent work.

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by - Verified Customer October 17, 2016

Outstanding service !

by - Verified Customer October 14, 2016

Professional and experienced workmanship.

by October 14, 2016

Job was done right and on time.

by - Verified Customer October 13, 2016

Excellent service! Completed work on time. Very organized and honest.

by - Verified Customer October 12, 2016

Repairs done as promised!

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by - Verified Customer October 11, 2016

It's always a pleasure to work with Alex.

by - Verified Customer October 11, 2016

Very good service, Alex is always a pleasure to work with and his customer services is great!

by - Verified Customer October 11, 2016

I like how my car is repaired to my satisfaction. If the repair is not fixed properly the first time, it will be re-fixed at the shop's expense. I like how Alex takes care of the front end and Hans takes care of the back. I like the fact that AH provides a rental car when they know a vehicle will be in shop for a longer time....I just wish they utilized newer vehicles. Overall, extremely pleased with their attention to personal detail and their professionalism in getting my foreign luxury automobile fixed properly.

by - Verified Customer October 04, 2016

Always excellent service and quality work.

by - Verified Customer August 31, 2016

Shop was able to accept car as scheduled and delivered repaired car on time. Very satisfied with service, communication, cleanliness of returned car and car after return.

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by - Verified Customer August 30, 2016

Replaced faulty fuel pump, replaced clutch slave cylinder, replaced sagging wheel wells and two other minor repairs.

by - Verified Customer August 30, 2016

Auto Hans will get you in promptly if their schedule allows and the work is always performed correctly the first time.

by - Verified Customer August 25, 2016

Customer service is #1.

by August 25, 2016

Good overall service.

by - Verified Customer August 23, 2016

Alex was very knowledgeable and accurate with his estimate. Incredibly professional.

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by - Verified Customer August 18, 2016

Alex did a wonderful job repairing my BMW 325. Runs smoother than it ever has been a long time.

by - Verified Customer August 16, 2016

I was very pleased with the service. Alex was professional and explained what needed to happen and there were no surprises. This will be where I bring my car from now on.

by - Verified Customer August 15, 2016

Excellent service. Fast and reliable. Simple oil change but $75 less than Porsche dealer.

by - Verified Customer August 15, 2016

They always take care of things.

by - Verified Customer August 12, 2016

Always efficient, reliable, and straight to the point. Have recommended in the past and will continue in the future.

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by - Verified Customer August 01, 2016

Always good service.

by - Verified Customer July 26, 2016

Always 1st class service ar a fair price.

by - Verified Customer July 25, 2016

Alex at AutoHans always does a great job maintaining my Mini Cooper. He is one of those mechanics that you are lucky to find and can trust.

by - Verified Customer July 22, 2016

Alex and team are always excellent - clear, precise, on time, highly knowledgeable and friendly.

by July 20, 2016

They did well.

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by - Verified Customer July 19, 2016

They know their stuff.

by July 19, 2016

Exceptional

by - Verified Customer July 13, 2016

Fixed all three items in a short period of time, and correctly.

by - Verified Customer July 12, 2016

Great job, reasonable too.

by - Verified Customer July 11, 2016

Responsive, easy to schedule an appointment, competitive pricing. I had an issue with a noise from my car after picking it up, but I took it back the next day and they resolved it immediately (loose part).

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by - Verified Customer July 08, 2016

Just simply great.

by - Verified Customer July 06, 2016

Very friendly and professional. I left there and I didn't feel like we were taken advantage of.

by - Verified Customer July 06, 2016

Good service.

by - Verified Customer July 05, 2016

Always prompt and service is reliable. Never an up-sell.

by - Verified Customer June 23, 2016

Alex always does a great job taking care of me and my car. I never feel like I'm being pushed into unnecessary services.

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by - Verified Customer June 22, 2016

Great as always.

by June 22, 2016

Excellent and trustworthy.

by - Verified Customer June 22, 2016

The team was straight and to the point. No BS and told me straight up what was needed and what it would take.

by - Verified Customer June 20, 2016

They gave me quick and excellent service! They know cars !

by - Verified Customer June 20, 2016

Efficient as always.

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by - Verified Customer June 14, 2016

Work is excellent & Alex is always very thorough. Extremely honest & reliable. Been going here for years & will continue to do so as well as recommend them.

by - Verified Customer June 14, 2016

They always do a great job and this time was no different.

by - Verified Customer June 08, 2016

An honest mechanic is hard to find, these guys are the best.

by - Verified Customer June 07, 2016

It was good, but they lost one of my wheel cover plate :(

by June 07, 2016

Too long and to expensive.

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by - Verified Customer June 02, 2016

Fast service and honest people.

by May 30, 2016

Very professional.

by - Verified Customer May 18, 2016

Alex has been caring for my car for years. Auto Hans does excellent work.

by - Verified Customer May 17, 2016

Auto Hans been working on my small collection of 5 Benz's for over 12 years. With each and every service performed we have been delighted by the quality, price and personality of the staff.

by May 17, 2016

Great communication and timely service.

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by - Verified Customer May 16, 2016

Outstanding.

by - Verified Customer May 11, 2016

I took my Mercedes to Auto Hans for my yearly check up and some other services. Alex quickly identified the repairs needed and the cost. The repairs were done on a very timely basis and with attention to detail. I am very satisfied with service from Auto Hans.

by - Verified Customer May 11, 2016

My starter went out in my '08 Jetta, and had I had it replaced by Auto Hans. Great service, fast turn-around, he was upfront about pricing and additional work that needed to be done in the near future, but he did not try to sell me unnecessary services which is usually what happens to me because most mechanics assume women are gullible.

by - Verified Customer May 10, 2016

I've been going here over 20 years, excellent customer service that Alex provides and his work gives this shop top billing.

by - Verified Customer May 05, 2016

Auto Hans is extremely knowledgeable and I saved more than half what the dealer service department wanted. I will never go back to the dealer. Auto Hans has earned my business.

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by - Verified Customer May 04, 2016

Very professional and knowledgeable, they know what they are doing.

by - Verified Customer May 04, 2016

Highly efficient. Communicates well with customers.

by - Verified Customer May 04, 2016

As always, accurate diagnosis, quick repair, and more reasonable than the dealership

by - Verified Customer May 04, 2016

Oil and filter change done timely.

by - Verified Customer May 03, 2016

EXCELLENT! Honest and Trustworthy.

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by - Verified Customer April 20, 2016

The service was reasonably priced, done well and didn't take all day.

by - Verified Customer April 20, 2016

Great service.

by - Verified Customer April 18, 2016

These guys get it right.

by - Verified Customer April 14, 2016

Excellent service knowledge.

by - Verified Customer April 13, 2016

Quality work, good communication, fair pricing, quick turnaround.

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by April 13, 2016

My experience has been good.

by - Verified Customer April 13, 2016

The service and quality of work provided at Auto Hans is superior to any. I have been a loyal customer for several years.

by - Verified Customer April 12, 2016

Great service in a non-dealership environment.

by - Verified Customer April 12, 2016

I have always had very good service.

by - Verified Customer April 11, 2016

I like the quality of their service.

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by - Verified Customer April 08, 2016

Fast, economical, knowledgeable service.

by - Verified Customer April 07, 2016

Prompt honest service at reasonable prices.

by - Verified Customer April 07, 2016

Auto Hans is an excellent service shop. I would not want to take my BMW anywhere else!

by - Verified Customer April 05, 2016

I feel they are always honest with what is needed and what is not.

by - Verified Customer April 04, 2016

Alex and his team are highly professional. He is responsive when you call him or email. Alex and his team know Mercedes and you can trust yours will be taken care of with kid gloves.

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by - Verified Customer March 31, 2016

The issue I described was assessed and taken care of!

by - Verified Customer March 31, 2016

Alex was extremely professional and took time to listen to my concerns. His work was on time and the price was fair. His experience and knowledge exceeded most I've worked with. I will take all my cars to Alex at Auto Hans.

by - Verified Customer March 31, 2016

They do a good job.

by - Verified Customer March 30, 2016

Excellent service.

by - Verified Customer March 28, 2016

I always get service above & beyond from Alex.

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by - Verified Customer March 28, 2016

Alex REALLY knows BMWs.

by - Verified Customer March 25, 2016

Friendly staff, consistent work and quick work.

by - Verified Customer March 16, 2016

Excellent service, expertise and price.

by - Verified Customer March 14, 2016

I am always very pleased with service at Auto Hans.

by - Verified Customer March 11, 2016

They do a great job in a timely manner but they are a little pricey.

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by - Verified Customer March 07, 2016

I have been taking my car to Auto Hans for years. Fair prices and they don't try to sell you services/repairs that you don't need.

by - Verified Customer March 04, 2016

The repairs were done in a professional and timely manner.

by - Verified Customer March 03, 2016

Best shop in town!!

by - Verified Customer March 03, 2016

Great customer service, good value, excellent work.

by - Verified Customer March 01, 2016

They are always polite, make great repairs, always call if they find additional repairs. Great service.

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by - Verified Customer March 01, 2016

Auto Hans has serviced my vehicles for nearly 25 years. Alex is the best around. Not only do they repair what is needed they let you know what will be required with a timetable in the future. I have never been disappointed with service provided.

by - Verified Customer February 29, 2016

Great service. Honest trustworthy shop.

by - Verified Customer February 24, 2016

I have used and worked with Hans and Alex for over 25 years. The work is well done. I have never had any problems with their work.

by - Verified Customer February 24, 2016

Always reliable.

by - Verified Customer February 22, 2016

I have used Auto Hans for many years and and have had nothing but good results.

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by - Verified Customer December 13, 2013

I've known these guys for 15 years and they're the best. They're from Germany and I have a German car and I think they're very honest.

by - Verified Customer December 05, 2013

I went as a walk in off the street. I feel they were fair. They are clean and have a modern waiting area. The timeliness without an appointment, in an hour was pretty quick being they were not expecting me.

by - Verified Customer November 22, 2013

I've worked with them before and Alex does a wonderful job. I have no problems.

by October 28, 2013

They were able to get me in quickly. The work was done well. They have very good follow up. The have very good customer service.

by October 23, 2013

I like the service. They are on time and do a good job.

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by - Verified Customer October 22, 2013

Outstanding service and great repairs.

by - Verified Customer October 22, 2013

The service was good and the cost was a little high, they did a good job, they fixed everything in a timely manner.

by - Verified Customer October 15, 2013

I felt like the guy at Auto Hans is incredible and the price was cheaper then the dealer.

by - Verified Customer October 10, 2013

Good service, good quality of work, and I have been going there for years.

by - Verified Customer October 10, 2013

They're pretty good with their work and they worked with me even though I like to work on my own car.

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by - Verified Customer October 09, 2013

The service was perfect and the service was outstanding, and the man at the counter was very nice and helpful.

by - Verified Customer October 09, 2013

I've been going there for years. There is never a long wait, and they do exactly what I ask and the service is great.

by - Verified Customer October 03, 2013

I think they do a good job. There has been occasions that it has not been quite perfect. They do a good job at a fair price.

by - Verified Customer September 30, 2013

Friendly. Fast. Correctly done the first time.

by - Verified Customer September 26, 2013

Quality workmanship. Knowledgeable.

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by - Verified Customer September 25, 2013

I think the service is very good. Their price is quite reasonable.

by - Verified Customer September 24, 2013

They always fix my cars and I am always happy. I will not let other people touch my car. I have recommended them to my friends. The last time I had a repair they lent me a loaner car. They are professional and friendly.

by - Verified Customer September 24, 2013

Their service is excellent. They are honest. Trustworthy. They do not recommend services that are not required only service that is necessary.

by - Verified Customer September 19, 2013

He is an excellent European mechanic. He is trustworthy.

by - Verified Customer September 19, 2013

Personal service. Quality. Better pricing than at a dealership.

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by - Verified Customer September 16, 2013

When I go to Auto Hans Alex takes care of my cars. He knows German cars and he always knows what needs to be done. He has always done an excellent job.

by - Verified Customer September 13, 2013

I have an import car and all of the quotes I got were higher than Auto Hans. They did quality work for less money.

by - Verified Customer September 11, 2013

The mechanic knows us and he knows what he is doing. It is hard to find an honest mechanic.

3 verified customers did not leave comments but provided these ratings:
by 2 verified reviewers
by 1 verified reviewer
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