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Auto Hans

15840 Addison Rd, Addison, TX 75001 Map & directions

Call Now: (972) 564-8769

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About Auto Hans

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
95
Tools & Equipment (?)
94
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Auto Hans has been at the same location for the past 24 years, providing great customer service to the Addison community. This RepairPal Certified shop specializes in German vehicle service and repairs. They are well equipped to complete this task with a very experienced staff, who consistently attend some of the best ongoing training, to keep current with the ever changing technology in the automotive industry. This experience, coupled with some the best automotive tools and dealership level computer diagnostic equipment, make Auto Hans very capable of making accurate professional repairs to your modern vehicle. They back their work with a 24-month / 24,000-mile warranty. For your convenience early bird drop off, rental cars, local shuttle service, and a very clean comfortable waiting area with wireless internet are available.

Message from the Shop

Auto Hans Inc has been in business for over 20 years and is family owned and operated. We specialize in service and sales of Mercedes Benz, BMW, Audi, VW, Porsche, Jaguar, Land Rover, Lexus and other imports. We have dealer level Diagnostic equipment and our technicians receive the latest available training.

Auto Makes We Service

Audi BMW Mercedes-Benz
Mini Porsche Volkswagen

Quality Affiliations

Specialties

AC/Heating Check Engine Light Classic Car Repair/Restoration Diagnosis
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Transmission Repair Upholstery

Amenities

Car Wash Child Friendly Coffee Early Bird Dropoff
Financing Free Inspection Gas/Diesel Heated Waiting Room
Loaner Car Parts/Accessories Service Guarantee Shopping Nearby
Towing Warranty Accepted Wireless Internet

Customer Reviews 25 verified reviews (44 total)

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Auto Hans
Verified Customer
December 13, 2013

I've known these guys for 15 years and they're the best. They're from Germany and I have a German car and I think they're very honest.

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Auto Hans
Verified Customer
December 05, 2013

I went as a walk in off the street. I feel they were fair. They are clean and have a modern waiting area. The timeliness without an appointment, in an hour was pretty quick being they were not expecting me.

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Auto Hans
Verified Customer
November 22, 2013

I've worked with them before and Alex does a wonderful job. I have no problems.

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Auto Hans
Verified Customer
October 28, 2013

They were able to get me in quickly. The work was done well. They have very good follow up. The have very good customer service.

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Auto Hans
Verified Customer
October 23, 2013

I like the service. They are on time and do a good job.

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Auto Hans
Verified Customer
October 22, 2013

The service was good and the cost was a little high, they did a good job, they fixed everything in a timely manner.

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Auto Hans
Verified Customer
October 22, 2013

Outstanding service and great repairs.

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Auto Hans
Verified Customer
October 15, 2013

I felt like the guy at Auto Hans is incredible and the price was cheaper then the dealer.

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Auto Hans
Verified Customer
October 10, 2013

They're pretty good with their work and they worked with me even though I like to work on my own car.

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Auto Hans
Verified Customer
October 10, 2013

Good service, good quality of work, and I have been going there for years.

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Auto Hans
Verified Customer
October 09, 2013

The service was perfect and the service was outstanding, and the man at the counter was very nice and helpful.

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Auto Hans
Verified Customer
October 09, 2013

I've been going there for years. There is never a long wait, and they do exactly what I ask and the service is great.

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Auto Hans
Verified Customer
October 03, 2013

I think they do a good job. There has been occasions that it has not been quite perfect. They do a good job at a fair price.

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Auto Hans
Verified Customer
September 30, 2013

Friendly. Fast. Correctly done the first time.

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Auto Hans
Verified Customer
September 26, 2013

Quality workmanship. Knowledgeable.

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Auto Hans
Verified Customer
September 25, 2013

I think the service is very good. Their price is quite reasonable.

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Auto Hans
Verified Customer
September 24, 2013

They always fix my cars and I am always happy. I will not let other people touch my car. I have recommended them to my friends. The last time I had a repair they lent me a loaner car. They are professional and friendly.

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Auto Hans
Verified Customer
September 24, 2013

Their service is excellent. They are honest. Trustworthy. They do not recommend services that are not required only service that is necessary.

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Auto Hans
Verified Customer
September 19, 2013

He is an excellent European mechanic. He is trustworthy.

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Auto Hans
Verified Customer
September 19, 2013

Personal service. Quality. Better pricing than at a dealership.

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Auto Hans
Verified Customer
September 16, 2013

When I go to Auto Hans Alex takes care of my cars. He knows German cars and he always knows what needs to be done. He has always done an excellent job.

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Auto Hans
Verified Customer
September 13, 2013

I have an import car and all of the quotes I got were higher than Auto Hans. They did quality work for less money.

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Auto Hans
Verified Customer
September 11, 2013

The mechanic knows us and he knows what he is doing. It is hard to find an honest mechanic.

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Auto Hans
August 08, 2012

An inspection of the 1999 BMW Z3 I purchased from Auto Hans Inc.

1. Discount Tire determined that the two front tires have flat spots with 3/32” of tread removed; both front wheels are bent and require replacement…based on the technician’s opinion, this is evidence of a severe braking event and collision.
2. Front clip of car has been re-sprayed and there is a slight ripple in the hood denoting stress from a collision. The center air duct is missing and the right/left duct brackets are damaged.
3. Secondary air pump (smog device) vacuum hose was broken yet Auto Hans gave the car a passing grade and an Inspection sticker...The Department of public safety were notified and thy are currently investigating.
4. Engine warning light came on two days after purchase, repeated attempts to clear light failed.
5. Multiple fault codes are present. Emissions,
6. The ABS, Traction Control, and Cruse control lights do not illuminate when ignition key is turned to on position.
7. Various interior dash components including those that house the instrument cluster are severely damaged and beyond repair. It appears someone hastily removed these parts to gain access to the instrument cluster.
8. An inspection of the instrument cluster indicates someone tampered with it and eliminated the ABS, Traction Control and other critical lights that indicate inoperative safety systems…

These inspections were performed by certified BMW Technicians at their shop with the proper BMW diagnostic computer.

Here are their conclusions.
1. The car sustained a frontal impact which damaged the car.
2. Someone deliberately disabled onboard warning lights to hide inoperable safety systems e.g. the ABS-Traction control module (which is not working) and other systems needed for driver safety.
3. An inspection of the car by a qualified repair station would have detected numerous red flags which should have been addressed prior to placing the car for sale.

Note: The car was advertised to be in great shape and was inspected by seller.

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Reply from Auto Hans -  autohansincAugust 08, 2012 13:27

All accusations made by Stewart P are completely false and inaccurate. The vehicle was purchased by Mr P on 5-23-2012 for $5500.
Before the purchase Mr P test drove the vehicle three times. During those drives Mr.. P noticed that the vehicle is leaking a bit of oil, the state inspection had expired and the lower dash panel was not as tight as it should be. Auto Hans agreed to repair the oil leaks and get the car inspected. Mr.. P was made aware of the fact that the dash panel could not be fitted any better most likely due to the fact that the previous owner had the dash replaced at some point. Furthermore Mr.. P was told the front Bumper and hood were repainted due to a dent in the front grill assembly.
Upon completion of oil leaks and state inspection which I have legal documents that the car passed a Texas state inspection on 5-22-12 Mr P completed the purchase of the vehicle. A few days later we received a phone call that the Check Engine light has illuminated. We offered to take a look at it but Mr.. P said he just cleared the faults with a generic scan tool. I told Mr P that maybe a vacuum line became unhooked during the process of repairing the oil leaks. Turned out this actually was the problem.
On approx 8-2-2012 Mr P came by our location to complain about two tires, misc dash pieces and a problem with ABS light disconnected. Even at this time 9 weeks after the vehicle purchase we offered to repair the ABS (which we did not notice that lights were disconnected at the time of purchase). We also offered to locate some used dash pieces and maybe split cost to make Mr.. P happy. Unfortunately Mr P did not want to reason and demanded Auto Hans to buy the vehicle back for $8700.
Upon denying Mr P unreasonable demand he began leaving numerous bad comments on the internet, threatening phone calls, racial remarks and so on to the point were this will have to become a legal matter.
I also never heard of bent wheels due to heavy braking? A recent carfax reports also shows that Mr P had the vehicle reinspected on 6-22-2012 and the vehicle passed another inspection.

Auto Hans
June 13, 2011

Auto Hans has serviced our two German cars for the past three years. Alex is always easily accessible, accommodating to our busy schedules and diligent in keeping us informed. Additionally, any repair or maintenance work to our cars is always performed thoroughly and in a timely fashion.

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Auto Hans
June 10, 2011

Alex,

Thanks for checking out the phantom brake problem on our S320V. I drove it this afternoon after my return back to Dallas it it seems perfectly normal to me.

Go Mavs! Go Dirk!

Maynard Redeker

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Auto Hans
June 08, 2011

Auto Hans is top notch. If you need to service an AMG or other European Car, and don't want to go broke at the dealer, this is the place to go.

They will do the work that needs to be done, to keep your car running in top shape. They own and drive high performance cars like M5's and AMG's, so they know these inside and out.

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Auto Hans
May 22, 2011

Very happy with price and service. I've had my 1996 audi A4 and 1998 mercedes c280 repaired here. No complaints whatsoever and the cars are running great. Recommended.

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Auto Hans
May 19, 2011

I have used Auto Hans now for over 15 years to service my Mercedes vehicles - specifically a 1985 380SL and a 2003 320E. I am very pleased with their service and can honestly say their workmanship is consistently "top-notch." I feel Auto Hans (both Alex and Hans especially) has developed a personal relationship with my cars due to their many years of service and consistency of personnel who work on my vehicles. With respect to the 380SL, they also appreciate and consider the economic reality of driving an older vehicle, and oftentimes, recommend cost-effective repair alternatives. Most importantly, Auto Hans will repair only those items that need to be repaired at a reasonable price and they completely stand behind their work.

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Auto Hans
May 17, 2011

My experience is alwasy awesome! Alex rocks! :-)

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Auto Hans
May 04, 2011

Alex and Auto Hans has maintained our 'collection' of 5 MB for close to 10 years. We purchased two of these cars from Alex. Auto Hans' work on our cars keeps them in top performing condition at the most competitive rates in DFW. You get to talk to the tech performing the work, they are more than happy to review the work with you. Alex keeps us informed of any upcoming larger maintenance well in advance of the need date. The repairs are completed on time, the cars are returned clean inside and out.

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Auto Hans
May 04, 2011

Outstanding repair experience. Prompt, very fair prices, excellent communications. These guys are my car's new caregivers. Done right the first time, full explanation of work required, with cost breakdown, and full explanation of upcoming needs and without the hyper sell. It's a 2001; it has needs. Shop is clean, too. Take your car here. You're gonna love these guys.

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Auto Hans
May 03, 2011

Alex excellent with customer service, very credible guy, as is his brother, Hans. They do great work and have maintained 3 BMW's of mine and my wife's, over the past 11 years. I wouldn't consider taking our car's to anyone but Alex at Auto Hans. I have done several comparable pricing checks over the years, and we have found we get excellent competitive pricing, along with excellent service on our BMW's, and excellent customer service. We recommend Auto Hans to anyone who demands quality service, competitive pricing, and excellent customer service.

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Auto Hans
April 05, 2011

The Auto Hans team is truly professional. They understand German cars, and fix them in a timely manner. You can either pay Auto Hans to fix it right for you the first time or you can pay another mechanic to try to fix it four or five times, while wasting your time and still experience the mechanical problem with your car for another year.

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Auto Hans
February 03, 2011

AutoHans has been servicing my cars for years. They do an excellent job and have always treated me fairly and honestly. They have an outstanding knowledge of German autos. Anytime I have had to go to someone else (including the dealerships), I have always been disappointed.

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Auto Hans
February 02, 2011

Love these guys, they always do a great job and help keep the cost to a minimum. Have been going to them now for 13 yrs, maybe longer....even ;purchased my current car from them.

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Auto Hans
February 02, 2011

Great job. Timely work done. Reasonable price. Thanks!

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Auto Hans
January 21, 2011

Highly recomended! Alex has serviced 10 years worth of cars for me and has always done amazing work, given me a fair price and never tried to recomend work that did not need to be done. Auto Hans is the only place I will take my car!

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Auto Hans
January 18, 2011

I have always received the best service imaginable!!!

Thank you everyone!!! Cherry Hall

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Auto Hans
January 16, 2011

Alex is a great guy. Delivers on what he promises. I will highly recommend Auto hans if you drive a German vehicle. They keep my Boxter in pristine condition for a fraction of what the dealership will cost you.

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Auto Hans
January 08, 2011

I feel like I get personal service at a fair price. My older BMW makes regular visits but is always given good care.

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Auto Hans
November 16, 2009

Alex at this shop is knowledgeable and really nice to work with. He knows what he is doing. I explained to him what I have done to the car and he took it from there. It did not take long to identify what the problem is. It is kind of difficult to find this kind of technician nowadays. I highly recommend him. Repair const was reasonable. He gave me cash discount as well.

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2 verified customers did not leave comments but provided these ratings:

(2) by 2 verified reviewers
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RepairPal Certified Shops
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  • Quality work, backed by a minimum 12-month/12,000-mile warranty
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Hours of Operation
Mon - Fri:8:00am to 5:30pm
Call Now:

(972) 564-8769

Auto Repair Experience

  1. Alexander Preen, Owner
  2. Established 1989
  3. 3 Auto Repair Mechanics on Staff
  4. 62 Years of Car Repair Experience