Auto Excel was established in 2010 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features a well trained team led by an ASE certified Master Technician. Their state of the art tools and diagnostic equipment helps them perform repairs ranging from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “outstanding”, “professional”, "helpful", and “knowledgeable”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Lexington, KY 40503 USA
Auto Repair Experience
- Michael Barrett, Owner
- Established 2010
- 3 Auto Repair Mechanics on Staff
- 1 ASE Master Auto Technician
- 23 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Early Bird Dropoff
- Rental Car
- Service Guarantee
- Wireless Internet
Makes We Serve
- Land Rover
Fast service and excellent repairs done right.
Awesome group of friendly people.
I was treated with kindness and respect. The work was completed on time. The price was more than I hoped, but probably not any higher than other places I might have gone. My biggest complaint was having to take the vehicle back 2 days after I picked it up for leaking fittings, though it was fixed with an apology and the only cost to me was the half a day spent waiting on the repairs.
The staff at Auto Excel were knowledgeable, professional, courteous, and honest. My experience with them was the best I have had with an automotive shop, they genuinely care. They operate their business different than other places and their process works. I highly recommend Auto Excel and will refer all my friends to them. Thank you.
Dallas was excellent and very helpful! I have already referred two people to Auto Excel! Hopefully they will check it out!
I was very pleased with the great customer service!
Staff is always very courteous. Work is done right, and on time. I will continue to come to auto excel.
Great shop, would recommend to anyone. Great work and even better people!!!
I brought my car in and had it worked on. It was making the same noise. I called and said it was making the same noise. I brought it back and they said it needed 6,100. Worth of work and said were they fixed it it still was making the same noise. I could not drive it because it was a front axel. The guy with the beard, Dallas I think his name was, was rude and short with me. I did not want to deal with bring it back again so I went and bought another car.
Very good experience!
I couldn't be happier with the work done on my car at this shop. The waiting area was comfortable, the staff was attentive and considerate and the work was top notch! Everything was explained and future repairs were prioritized with my budget in mind. I have given all of my referral cards to friends looking for a reliable car repair place. I've asked the shop to send me more! Thanks, guys! See you for the next link in my budget-minded car repair chain!
Will get car serviced there in the future.
Super professional service from start to finish keeping me informed the entire time with no hidden surprises. Finish in very timely manner. Extremely pleased.
This was my first time using this shop. I will return and have already recommended them to others.
Car was not fixed. as soon as I drove down the road it shut down again and was told it was fixed. Demanded a refund for a software charge and not fixing. not coming back.
They were reasonable, did a good job on my truck.
Great experienced staff and outstanding service.
Overall the experience was good. The repair that needed to be done was an expensive repair. We appreciate that your shop could handle the repair. However there were to many add ons and your inspection although thorough all the items found wrong didn't really need be done.
I ended up taking my car to my mechanic with your inspection and the only thing they thought really need to be done was the front breaks, which we had them do. The other things that you said need to be done can wait. As a first time customer everything you wanted to do was overwhelming.
Auto Excel is incredible shop!! They went so far above and beyond what another shop would do I didn't even know what to say. I will never go to another shop.
Great experience!!! This shop is truly amazing!
Excellent, professional and thorough.
We have taken the car on two road trips since the repair and it's run flawlessly. Great service all the way around.
We brought my BMW x3 in because there was a 'popping' noise in the front end. Auto Excel fixed the problem and also gave our vehicle an over all assessment. They did find some issues, some we knew about and some we didn't. Dallas was great to work with. I waited while they worked on my vehicle and I must say that the waiting room was very clean and decorated very tasteful. Dallas kept me informed the whole time I was there. I really like that they also emailed our inspection sheet to us. Thank you Auto Excel for the great service to my vehicle and for the exceptional customer service. We will not hesitate to use Auto Excel for our needs and will highly recommend them to anyone!
Very good and prompt!
I trust the care and upkeep of my Mini to these guys. They are always clear, helpful, and on point with necessary maintenance and repair. My car needs new tires, and they took the time to go over options and provide estimates. These are my go-to guys for my car care.
Dallas was very friendly and helpful. Auto Excel is very knowledgeable, honest and trustworthy.
The guys have always done good quality work
Even though car was not ready when initially expected to be, Auto Excel went out of it's way to make sure there was no inconvenience on my end!
Friendly and knowledgeable staff. Clean facility. Explained all work performed and any recommended maintenance or repair was presented but never pushed. I highly recommend.
A little on the expensive side, but the team ensured I knew the extent of the operating condition of my vehicle.
Though expensive we trust the advice given to us by Dallas. He takes good care of us and the car.
I had a great experience. I have an import an it's hard to find a repair shop willing to work on it AND know what they are doing. Auto excel is MY repair shop from now on.
This is a family owned business who give excellent service and are hard working honest people. I highly recommend them and have been with for over 5 years.
Recommended by a trusted friend, I took my 2014 Jeep in for an oil change. I had bought it in August but had not had an inspection. Auto Excel found multiple problems, worked with me to prioritize, and financed what they could. When a part proved defective, they replaced it at no charge a week later. Great service, nice waiting room, thoughtful management.
Great experience all around, as usual.
Overall very satisfied!
Always a great experience!
Modern polite quality work.
Employees were both cordial and professional.
The 4runner works great. I'm not having anymore electrical issues.
Both the customer service and specific repair service I received were great.
Great service and I will be back!
Phillip and my mechanic and everyone at Auto Excel are fabulous.
Felt pressured to have expensive, unnecessary, repairs done.
Dallas has been nothing but helpful each and every time that I have called him or dealt with him in person. Great guy and company.
I have trusted Auto Excel with the care and performance of my vehicles for several years now. They are honest people who do super professional work. I refer to people to them as much as possible. It's hard to find honest people who do high quality work.
Good communication and kept me up to date on needed service items.
Excellent service as usual!
Excellent service. Family/friends atmosphere. Customer service is a priority and it is obvious. Repairs were professionally completed and explained.
They take great care of me.
Auto Excel has provided me with excellent service on 5 different vehicles over the past 5 years (and they've also diagnosed 3 other vehicles that I did not purchase, based upon their diagnosis). I'm continually impressed with their expertise across a wide range of makes, including Mercedes, Jaguar, Lexus, Nissan, Toyota, and Ford. I recommend them to all family, friends, and coworkers.
Very professional, did not try to take advantage in a stressful time. Offered a shuttle service to take you anywhere you wanted to go. Very nice crew. Will recommend to others for sure.
Helpful, knowledgeable, friendly.
Great shop, very knowledgeable staff, excellent work. Really like that they have a warranty on their work and extra bonus of road side assistance. I do think their job rates are a little high, but sometimes peace of mind is worth it.
This was my second experience, and I was once again very impressed with everyone. These are the words that come to mind: honesty, integrity, professionalism and just hometown friendly. They went out of their way to make the experience as comfortable as possible, even taking me to and picking me up from the mall.
Courteous service, explained everything to me, did a great job.
Honest, professional, competent, great customer service.
Generally speaking, the work they've done for me has been well-done. But, one of the things that brought me in this last time was the fact that the wheel weights had fallen off on the front end. Auto Excel put on those wheel weights, but apparently the area hadn't been cleaned properly in advance, so the adhesive didn't stick. This is not the first time that they have missed a detail like that (forgetting to put on a clip, glueing something in place that didn't stay in place, etc.) To their credit, they did not charge me for the repair of the wheel weights and have always made good when a detail like that has gone awry.
Very good service and all work done was completely explained and also what was needed to be done first.
Great customer service.
Great experience. They contacted the rental car company for me. Got the work done in a timely fashion.
Very pleasant experience at Auto Excel.
Excellent customer service and friendly staff.
Very thorough, professional and friendly.
Honest and transparent
Poor - did not complete tasks requested
Excellent customer service (Phillip Preston) and quality work.
Priced to high. Went in for a simple estimate and they charged me $128 for stuff I never asked for.
The staff was very friendly and helpful in the process. It was clear they wanted to help me with my car and not just making money.
They keep you informed about repairs and try to keep services reasonably priced.
It was very good high quality people but the prices were higher than other local mechanic shops for example: I needed new ball joints for my vehicle they were charging 1200 the place down the road would do it for 800. But other than that they were honest people and I can sense unhonest mechanics these guys were honest and straightforward.
Extremely informative on the overall status of the truck.
As always, getting a MINI cooper worked on is pricey. however, the work was spot on. Have had no problems with the car, its been around 2 weeks. The vehicle will be used for travel this May to Colorado. Its a 1200 mile trek one way and feel quite confident that the work requested was necessary and will ensure the safe travel to and from Colorado. Keep up the great work and we will definitely be back.....
Great mechanics and advisers, excellent customer service.
Friendly and knowledgeable techs. Fast service and the price was right!
I made a quick stop for them to check what appeared to be grease on all four wheels. Turned to not be a issue. The staff was very honest and helpful.
The staff are very personable and take the time to explain everything in detail. I love that they take pictures of any issues with your vehicle so you can see EXACTLY what they're talking about.
Nice guys, quick service.
Very good service. The people here are very professional.
Good, fast service.
Good service, nice people.
Great Service, kinda expensive but great service!
They are always extremely helpful.
Every time I go into Auto Excel they are the nicest people you can imagine. The last time I went in there I got my shocks and struts replaced. They gave me a ride to work and picked me up after and I didn't have to wait around for them to do it. My 4 runner not only has a better ride but the stopping distances are incredible!
I have never experience better service than this from a stand alone shop. I was told, before visiting Auto Excel, to get my cars serviced at the dealership for the best service. I did experience good customer service at the dealership but Auto Excel takes it up a notch!
Everyone that I spoke with was nice and very professional however I brought my car in because of an A/C issue. I was given an extensive evaluation and I couldn't afford to fix the A/C problem at that moment. I came to pick up my car and I was informed I owed a substantial diagnostic fee. I spoke with someone on the phone in length before I made the appt. and the fee wasn't mentioned. When I dropped off my car the fee was NEVER mentioned. I was told to fill out a contact form and sign a disclosure to work on the vehicle. It's my fault for not taking the time to read the entire document I signed but I was NEVER told of the diagnostic fee. I understand your time to look over the vehicle in detail deserves compensation. However had I known the fee I would have not gone thru with the diagnostic. I paid it, didn't make a big deal about it but I felt it wasn't handled the right way...
My last visit was my first visit. They got my van Thursday evening, started working on it late AM, probably around 10:30 or 11 AM. due to the complexity of the issue, it was not repaired and ready until 6:10 PM which means that the crew stayed and worked overtime to get the job done and have a happy customer. I was duly impressed with the 58 point check list applied to each vehicle. The staff was very professional and took adequate time to fully explain the mechanical issue, how it was repaired and other issue that may need attention in the near future. I have already recommended the Auto Excel shop to several of my friends. I feel that I received the best mechanical service available in the state of Kentucky.
Oil was over filled and I had a lens on a mirror broken.
Always Great Service from everyone. Prices are a little on the high side for some repairs. Your last quote on my Highlander Brakes was over $200 more than Toyota for same service.
Excellent work performed on my vehicle and outstanding customer service. Great people to do business with.
They are helpful and fast.
Always fixed correctly the first time.
The quality of work is excellent. Dallas is very helpful in explaining the situation and making arrangements with me to bring my car to the shop based on urgency of the required repair and my availability.
They did a terrific job performing the repair that my Mini needed quickly and efficiently.
Great people, great customer service. I am a customer for life.
Very fast, thorough, and polite.
They have become to expensive.
They are good.
Everyone is very friendly. I liked how they didn't try to sell something I don't need at least for a while, because I would not have gone back if they did. They have a lot of good amenities while you wait.
Always courteous and professional service.
The car still not fixed. I felt overcharged for oil change and repair, brought in coupon and didn't get credit for it.
Great service at a fair price.
Prompt and reliable service, always - They give understandable advice as to what's needed now & what can wait for another time. They have fair prices.
Very detailed or repairs.
The best automotive repair experience I've had. The people at Auto Excel are honest, professional, and stand behind their work. The 3 year/36,000 mile warranty is just a bonus. The only place that will touch my cars.
Service took to long and was a lot more expensive than I thought.
The staff are extremely friendly and give a positive, honest, and knowledgeable vibe. I felt comfortable and I felt that my car was in good hands. The also seemed very trustworthy.
Very friendly and helpful people and they take the time to explain what needs to be fixed or replaced at the present time and what can wait until a later date.
Trustworthy very knowledgeably and willing to offer suggestions on the way to perform additional repairs.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service