Auto Excel

✓ RepairPal Certified
info@autoexcellexington.com
271 Gold Rush Rd
Suite A
Lexington, KY 40503 USA
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08:00
17:30
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08:00
17:30
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17:30
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CLOSED NOW
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8:00am to 5:30pm
CLOSED NOW
M
8:00am to 5:30pm
F
8:00am to 5:30pm
T
8:00am to 5:30pm
S
Closed
W
8:00am to 5:30pm
Su
Closed
Th
8:00am to 5:30pm
Call now:
(859) 667-1069
73 Verified Reviews

Auto Repair Experience

  • Michael Barrett, Owner
  • Established 2010
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 23 Years of Car Repair Experience
RepairPal Scorecard

Auto Excel was established in 2010 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features a well trained team led by an ASE certified Master Technician. Their state of the art tools and diagnostic equipment helps them perform repairs ranging from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “outstanding”, “professional”, "helpful", and “knowledgeable”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.

Details

Auto Repair Experience

  • Michael Barrett, Owner
  • Established 2010
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 23 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

Amenities

  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Affiliations

  • TECH-NET
  • iATN

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

73 Verified Reviews
by - Verified Customer September 08, 2016

Good communication and kept me up to date on needed service items.

by - Verified Customer September 06, 2016

Excellent service as usual!

by August 31, 2016

Excellent service. Family/friends atmosphere. Customer service is a priority and it is obvious. Repairs were professionally completed and explained.

by - Verified Customer August 31, 2016

They take great care of me.

by - Verified Customer August 29, 2016

Excellent service!!

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by - Verified Customer August 26, 2016

Excellent.

by - Verified Customer August 26, 2016

Auto Excel has provided me with excellent service on 5 different vehicles over the past 5 years (and they've also diagnosed 3 other vehicles that I did not purchase, based upon their diagnosis). I'm continually impressed with their expertise across a wide range of makes, including Mercedes, Jaguar, Lexus, Nissan, Toyota, and Ford. I recommend them to all family, friends, and coworkers.

by - Verified Customer August 26, 2016

Very professional, did not try to take advantage in a stressful time. Offered a shuttle service to take you anywhere you wanted to go. Very nice crew. Will recommend to others for sure.

by - Verified Customer August 22, 2016

Very satisfied!

by - Verified Customer August 16, 2016

Helpful, knowledgeable, friendly.

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by - Verified Customer August 16, 2016

Great shop, very knowledgeable staff, excellent work. Really like that they have a warranty on their work and extra bonus of road side assistance. I do think their job rates are a little high, but sometimes peace of mind is worth it.

by - Verified Customer August 11, 2016

This was my second experience, and I was once again very impressed with everyone. These are the words that come to mind: honesty, integrity, professionalism and just hometown friendly. They went out of their way to make the experience as comfortable as possible, even taking me to and picking me up from the mall.

by - Verified Customer August 10, 2016

Courteous service, explained everything to me, did a great job.

by - Verified Customer August 04, 2016

Honest, professional, competent, great customer service.

by - Verified Customer August 01, 2016

Generally speaking, the work they've done for me has been well-done. But, one of the things that brought me in this last time was the fact that the wheel weights had fallen off on the front end. Auto Excel put on those wheel weights, but apparently the area hadn't been cleaned properly in advance, so the adhesive didn't stick. This is not the first time that they have missed a detail like that (forgetting to put on a clip, glueing something in place that didn't stay in place, etc.) To their credit, they did not charge me for the repair of the wheel weights and have always made good when a detail like that has gone awry.

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by - Verified Customer July 28, 2016

Very good service and all work done was completely explained and also what was needed to be done first.

by - Verified Customer July 27, 2016

Great customer service.

by - Verified Customer July 27, 2016

Great experience. They contacted the rental car company for me. Got the work done in a timely fashion.

by - Verified Customer July 27, 2016

Very pleasant experience at Auto Excel.

by - Verified Customer July 26, 2016

Excellent customer service and friendly staff.

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by - Verified Customer July 22, 2016

Very thorough, professional and friendly.

by - Verified Customer July 20, 2016

Honest and transparent

by - Verified Customer July 19, 2016

Poor - did not complete tasks requested

by - Verified Customer July 14, 2016

Awesome experience.

by - Verified Customer July 13, 2016

Excellent

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by - Verified Customer July 11, 2016

Excellent customer service (Phillip Preston) and quality work.

by July 11, 2016

Good

by - Verified Customer April 14, 2016

Priced to high. Went in for a simple estimate and they charged me $128 for stuff I never asked for.

by - Verified Customer April 11, 2016

The staff was very friendly and helpful in the process. It was clear they wanted to help me with my car and not just making money.

by April 08, 2016

They keep you informed about repairs and try to keep services reasonably priced.

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by - Verified Customer April 08, 2016

It was very good high quality people but the prices were higher than other local mechanic shops for example: I needed new ball joints for my vehicle they were charging 1200 the place down the road would do it for 800. But other than that they were honest people and I can sense unhonest mechanics these guys were honest and straightforward.

by - Verified Customer April 06, 2016

Extremely informative on the overall status of the truck.

by - Verified Customer April 06, 2016

As always, getting a MINI cooper worked on is pricey. however, the work was spot on. Have had no problems with the car, its been around 2 weeks. The vehicle will be used for travel this May to Colorado. Its a 1200 mile trek one way and feel quite confident that the work requested was necessary and will ensure the safe travel to and from Colorado. Keep up the great work and we will definitely be back.....

by - Verified Customer April 06, 2016

Great mechanics and advisers, excellent customer service.

by - Verified Customer April 06, 2016

Friendly and knowledgeable techs. Fast service and the price was right!

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by - Verified Customer April 05, 2016

I made a quick stop for them to check what appeared to be grease on all four wheels. Turned to not be a issue. The staff was very honest and helpful.

by - Verified Customer April 01, 2016

The staff are very personable and take the time to explain everything in detail. I love that they take pictures of any issues with your vehicle so you can see EXACTLY what they're talking about.

by - Verified Customer March 24, 2016

Nice guys, quick service.

by - Verified Customer March 23, 2016

Very good service. The people here are very professional.

by - Verified Customer March 23, 2016

Good, fast service.

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by - Verified Customer March 21, 2016

Good service, nice people.

by - Verified Customer March 18, 2016

Great Service, kinda expensive but great service!

by - Verified Customer March 17, 2016

They are always extremely helpful.

by - Verified Customer March 16, 2016

Every time I go into Auto Excel they are the nicest people you can imagine. The last time I went in there I got my shocks and struts replaced. They gave me a ride to work and picked me up after and I didn't have to wait around for them to do it. My 4 runner not only has a better ride but the stopping distances are incredible!

by - Verified Customer March 11, 2016

I have never experience better service than this from a stand alone shop. I was told, before visiting Auto Excel, to get my cars serviced at the dealership for the best service. I did experience good customer service at the dealership but Auto Excel takes it up a notch!

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by - Verified Customer March 11, 2016

Everyone that I spoke with was nice and very professional however I brought my car in because of an A/C issue. I was given an extensive evaluation and I couldn't afford to fix the A/C problem at that moment. I came to pick up my car and I was informed I owed a substantial diagnostic fee. I spoke with someone on the phone in length before I made the appt. and the fee wasn't mentioned. When I dropped off my car the fee was NEVER mentioned. I was told to fill out a contact form and sign a disclosure to work on the vehicle. It's my fault for not taking the time to read the entire document I signed but I was NEVER told of the diagnostic fee. I understand your time to look over the vehicle in detail deserves compensation. However had I known the fee I would have not gone thru with the diagnostic. I paid it, didn't make a big deal about it but I felt it wasn't handled the right way...

by - Verified Customer March 10, 2016

My last visit was my first visit. They got my van Thursday evening, started working on it late AM, probably around 10:30 or 11 AM. due to the complexity of the issue, it was not repaired and ready until 6:10 PM which means that the crew stayed and worked overtime to get the job done and have a happy customer. I was duly impressed with the 58 point check list applied to each vehicle. The staff was very professional and took adequate time to fully explain the mechanical issue, how it was repaired and other issue that may need attention in the near future. I have already recommended the Auto Excel shop to several of my friends. I feel that I received the best mechanical service available in the state of Kentucky.

by - Verified Customer March 10, 2016

Oil was over filled and I had a lens on a mirror broken.

by - Verified Customer March 09, 2016

Always Great Service from everyone. Prices are a little on the high side for some repairs. Your last quote on my Highlander Brakes was over $200 more than Toyota for same service.

by - Verified Customer March 03, 2016

Excellent work performed on my vehicle and outstanding customer service. Great people to do business with.

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by - Verified Customer February 19, 2016

They are helpful and fast.

by - Verified Customer February 15, 2016

Always fixed correctly the first time.

by - Verified Customer February 12, 2016

The quality of work is excellent. Dallas is very helpful in explaining the situation and making arrangements with me to bring my car to the shop based on urgency of the required repair and my availability.

by - Verified Customer January 29, 2016

They did a terrific job performing the repair that my Mini needed quickly and efficiently.

by - Verified Customer January 27, 2016

Great people, great customer service. I am a customer for life.

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by - Verified Customer January 26, 2016

Very fast, thorough, and polite.

by January 21, 2016

They have become to expensive.

by - Verified Customer January 13, 2016

They are good.

by - Verified Customer January 08, 2016

Everyone is very friendly. I liked how they didn't try to sell something I don't need at least for a while, because I would not have gone back if they did. They have a lot of good amenities while you wait.

by - Verified Customer December 30, 2015

Always courteous and professional service.

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by - Verified Customer December 24, 2015

The car still not fixed. I felt overcharged for oil change and repair, brought in coupon and didn't get credit for it.

by - Verified Customer December 23, 2015

Great service at a fair price.

by - Verified Customer December 15, 2015

Prompt and reliable service, always - They give understandable advice as to what's needed now & what can wait for another time. They have fair prices.

by - Verified Customer December 04, 2015

Very detailed or repairs.

by - Verified Customer December 01, 2015

The best automotive repair experience I've had. The people at Auto Excel are honest, professional, and stand behind their work. The 3 year/36,000 mile warranty is just a bonus. The only place that will touch my cars.

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by - Verified Customer November 30, 2015

Excellent.

by - Verified Customer November 25, 2015

Excellent overall.

by - Verified Customer November 25, 2015

Service took to long and was a lot more expensive than I thought.

by - Verified Customer November 18, 2015

The staff are extremely friendly and give a positive, honest, and knowledgeable vibe. I felt comfortable and I felt that my car was in good hands. The also seemed very trustworthy.

by - Verified Customer November 17, 2015

Very friendly and helpful people and they take the time to explain what needs to be fixed or replaced at the present time and what can wait until a later date.

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by - Verified Customer November 16, 2015

Trustworthy very knowledgeably and willing to offer suggestions on the way to perform additional repairs.

2 verified customers did not leave comments but provided these ratings:
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