Auto ER

✓ RepairPal Certified
mk@theautoer.com
2383 SW Archer Road
Gainesville, FL 32608 USA
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CLOSED NOW
W
7:00am to 6:00pm
CLOSED NOW
S
8:00am to 5:00pm
W
7:00am to 6:00pm
Su
Closed
Th
7:00am to 6:00pm
M
7:00am to 6:00pm
F
7:00am to 6:00pm
T
7:00am to 6:00pm
Call now:
(352) 877-2852
26 Verified Reviews

Auto Repair Experience

  • Michael Katz, Owner
  • Established 2008
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 40 Years of Car Repair Experience
RepairPal Scorecard

Auto ER was established in 2008 and has been providing Gainsville and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained ASE Certified technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tire and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: "friendly”, “honest”, “reasonable”, “impeccable”, and “courteous”. Local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • Michael Katz, Owner
  • Established 2008
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 40 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair

Amenities

  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Open Saturday
  • Open Weekends
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • NAPA
  • iATN

Message from the Shop

Auto ER is committed to providing the highest quality repairs performed by the most skilled technicians using the latest technology backed by a nationwide 2 year 24,000 mile warranty.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

26 Verified Reviews
by January 21, 2015

Great and fast.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Thank you very much!

by January 18, 2015

Customer Service was great.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Thank you for the review!

by - Verified Customer January 17, 2015

Good service with no pressure.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Thank you for your business!

by - Verified Customer January 12, 2015

Auto ER has the best customer service you can find anywhere. I truly know they care about me as a customer. They have gone above and beyond in every encounter I have had with them. They have gotten to know me and have provided rides, snacks, unbiased and honest feedback, recommendations, negotiated with insurance companies, emailed and phoned me with estimates and to keep me updated on my cars status. It is clear they take pride in their work and care about their customers.

Reply from Auto ER – by Sals Auto ER February 03, 2015

I wish there was a place to write reviews about our customers! Jessica, you would get 6 stars from us!! You are too kind, we treasure you!!

by - Verified Customer January 09, 2015

My experience was absolutely wonderful and I am extremely pleased with their product. The staff was friendly, they were great at explaining everything to me and making sure I felt like a customer rather than a credit card.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Thank you so much for the wonderful review!

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by January 08, 2015

I had to wait for service.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Thanks for the review.

by - Verified Customer January 07, 2015

I was happy with their customer service from my first visit. That is why I returned to their service for another repair. The manager went above & beyond to respect my time and loyalty to their business by giving me $50 for my gas to drive to their shop.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Thank you Laurie, we really appreciate you!

by - Verified Customer January 06, 2015

Good service, fairly quick, no problems.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Thank you very much!!

by - Verified Customer December 22, 2014

Overpriced. Left fingerprints all over the paint.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Our collision repairs come with a lifetime warranty. If there is ANY issue with the paint, please bring it to our attention and we will make it right.

by - Verified Customer December 21, 2014

The people there are very friendly and help you on what you need done to your car . They don't give you the run around.

Reply from Auto ER – by Sals Auto ER February 03, 2015

No run around here, just good honest people! Thank you for the review!!

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by - Verified Customer December 18, 2014

Great staff, friendly customer service and the most comfortable waiting room in Gainesville.

Reply from Auto ER – by Sals Auto ER February 03, 2015

We take a lot of pride in that waiting room, glad you like it and thanks for the review!!

by - Verified Customer December 12, 2014

Very friendly service, quick and reasonably priced.

Reply from Auto ER – by Sals Auto ER February 03, 2015

We aims to please!! Thank you!

by - Verified Customer December 11, 2014

Excellent and fast service. Courteous and professional staff.

Reply from Auto ER – by Sals Auto ER February 03, 2015

That says it all, thank you!!

by - Verified Customer December 08, 2014

They care about their customers and have always treated me good.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Zach, you know how much we appreciate you! Thank you for your business and the referrals you have sent us!!

by - Verified Customer December 08, 2014

Drove my car for extensive amount of miles despite telling me that I couldn't retrieve it because my tires were off. Offer $1000+ service despite not knowing for sure the problem. I declined and I went to pick up my keys and they couldn't find it. It was not on the white key board and I heard them asked the mechanic in a whisper if my keys were still in the car. Went outside to get my keys. So my keys were left in my car outside.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Sorry we couldn't help you. Test driving a car is a necessary aspect of diagnostics. Not sure what went wrong here but I am sorry we couldn't assist you.

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by - Verified Customer December 02, 2014

Everyone there is pleasant. Last time I was in a rush, and was accommodated with good service and pleasant attitudes.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Thank you!! This is a great review!!

by - Verified Customer November 25, 2014

They did a good job, were very friendly, and when I told them I had to have the car by a certain time they made sure it happened.

Reply from Auto ER – by Sals Auto ER February 03, 2015

We work well under pressure! Thank you for your trust in us.

by November 23, 2014

Mechanics told me there were things that were wrong with my vehicle that was not true.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Please contact me to elaborate, we have zero tolerance for dishonesty.

by - Verified Customer November 19, 2014

They were courteous, they explained things so a lay person could understand, they fixed the problem right the first time, and they were honest and fair and reasonable even though they knew I was from out of state and in a bind.

Reply from Auto ER – by Sals Auto ER February 03, 2015

We never take advantage of situations, we treat every customer the way we want to be treated. Thank you for the kind review.

by November 17, 2014

WHEN THEY ROTATED MY TIRES THEY PUT WAY TOO MUCH AIR PRESSURE IN THEM AND THEY WERE ALL DIFFERENT PRESSURES. THE RECOMMENDED AIR PRESSURE IS LISTED RIGHT ON THE INSIDE OF THE DRIVERS DOOR....

Reply from Auto ER – by Sals Auto ER February 03, 2015

Our technicians record the tire pressure on the inspection log, if you give us more information, we would be happy to look into this. Sorry for the issue.

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by - Verified Customer November 09, 2014

Excellent work and wonderful customer service. Liz I love the snacks!

Reply from Auto ER – by Sals Auto ER February 03, 2015

We have some great snacks!! This review made me hungry!!

by - Verified Customer October 30, 2014

Good shop, convenient location, but customers should do their homework before blindly authorizing work. Like many shops, I was predictably over-quoted and notified that my car had many issues that a Volkswagen mechanic would later tell me weren't true.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Thank you for the review. I promise you that we would never knowingly over-quote or claim a car has issues that it does not have.

by October 23, 2014

Good service, they were able to fit my car in on short notice.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Thank you!

by - Verified Customer October 22, 2014

They seem to be honest.

Reply from Auto ER – by Sals Auto ER February 03, 2015

We are honest! Thank you!

by October 02, 2014

Great service.

Reply from Auto ER – by Sals Auto ER February 03, 2015

Thank you!!

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by - Verified Customer September 28, 2014

The service was great, the price was fair, and the facility is amazing. Best waiting room in town. Friendliest staff.

Reply from Auto ER – by Sals Auto ER February 03, 2015

WOW!! We put a lot of thought into that waiting room, we are thrilled that you like it.

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