Auto ER was established in 2008 and has been providing Gainsville and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained ASE Certified technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tire and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: "friendly”, “honest”, “reasonable”, “impeccable”, and “courteous”. Local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Gainesville, FL 32608 USA
Auto Repair Experience
- Michael Katz, Owner
- Established 2008
- 3 Auto Repair Mechanics on Staff
- 1 ASE Certified Auto Technician
- 40 Years of Car Repair Experience
- Check Engine Light
- Collision Repair & Paint
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Tire Sales/Repair
- Car Pickup/Dropoff
- Early Bird Dropoff
- Extended/Evening Hours
- Free Estimates
- Free Multi-Point Safety Inspection
- Heated Waiting Room
- Open Saturday
- Open Weekends
- Rental Car
- Service Guarantee
- Warranty Accepted
- Wireless Internet
Makes We Serve
- Land Rover
Great and fast.
Thank you very much!
Customer Service was great.
Thank you for the review!
Good service with no pressure.
Thank you for your business!
Auto ER has the best customer service you can find anywhere. I truly know they care about me as a customer. They have gone above and beyond in every encounter I have had with them. They have gotten to know me and have provided rides, snacks, unbiased and honest feedback, recommendations, negotiated with insurance companies, emailed and phoned me with estimates and to keep me updated on my cars status. It is clear they take pride in their work and care about their customers.
I wish there was a place to write reviews about our customers! Jessica, you would get 6 stars from us!! You are too kind, we treasure you!!
My experience was absolutely wonderful and I am extremely pleased with their product. The staff was friendly, they were great at explaining everything to me and making sure I felt like a customer rather than a credit card.
Thank you so much for the wonderful review!
I had to wait for service.
Thanks for the review.
I was happy with their customer service from my first visit. That is why I returned to their service for another repair. The manager went above & beyond to respect my time and loyalty to their business by giving me $50 for my gas to drive to their shop.
Thank you Laurie, we really appreciate you!
Good service, fairly quick, no problems.
Thank you very much!!
Overpriced. Left fingerprints all over the paint.
Our collision repairs come with a lifetime warranty. If there is ANY issue with the paint, please bring it to our attention and we will make it right.
The people there are very friendly and help you on what you need done to your car . They don't give you the run around.
No run around here, just good honest people! Thank you for the review!!
Great staff, friendly customer service and the most comfortable waiting room in Gainesville.
We take a lot of pride in that waiting room, glad you like it and thanks for the review!!
Very friendly service, quick and reasonably priced.
We aims to please!! Thank you!
Excellent and fast service. Courteous and professional staff.
That says it all, thank you!!
They care about their customers and have always treated me good.
Zach, you know how much we appreciate you! Thank you for your business and the referrals you have sent us!!
Drove my car for extensive amount of miles despite telling me that I couldn't retrieve it because my tires were off. Offer $1000+ service despite not knowing for sure the problem. I declined and I went to pick up my keys and they couldn't find it. It was not on the white key board and I heard them asked the mechanic in a whisper if my keys were still in the car. Went outside to get my keys. So my keys were left in my car outside.
Sorry we couldn't help you. Test driving a car is a necessary aspect of diagnostics. Not sure what went wrong here but I am sorry we couldn't assist you.
Everyone there is pleasant. Last time I was in a rush, and was accommodated with good service and pleasant attitudes.
Thank you!! This is a great review!!
They did a good job, were very friendly, and when I told them I had to have the car by a certain time they made sure it happened.
We work well under pressure! Thank you for your trust in us.
Mechanics told me there were things that were wrong with my vehicle that was not true.
Please contact me to elaborate, we have zero tolerance for dishonesty.
They were courteous, they explained things so a lay person could understand, they fixed the problem right the first time, and they were honest and fair and reasonable even though they knew I was from out of state and in a bind.
We never take advantage of situations, we treat every customer the way we want to be treated. Thank you for the kind review.
WHEN THEY ROTATED MY TIRES THEY PUT WAY TOO MUCH AIR PRESSURE IN THEM AND THEY WERE ALL DIFFERENT PRESSURES. THE RECOMMENDED AIR PRESSURE IS LISTED RIGHT ON THE INSIDE OF THE DRIVERS DOOR....
Our technicians record the tire pressure on the inspection log, if you give us more information, we would be happy to look into this. Sorry for the issue.
Excellent work and wonderful customer service. Liz I love the snacks!
We have some great snacks!! This review made me hungry!!
Good shop, convenient location, but customers should do their homework before blindly authorizing work. Like many shops, I was predictably over-quoted and notified that my car had many issues that a Volkswagen mechanic would later tell me weren't true.
Thank you for the review. I promise you that we would never knowingly over-quote or claim a car has issues that it does not have.
Good service, they were able to fit my car in on short notice.
They seem to be honest.
We are honest! Thank you!
The service was great, the price was fair, and the facility is amazing. Best waiting room in town. Friendliest staff.
WOW!! We put a lot of thought into that waiting room, we are thrilled that you like it.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service