I have been coming to this shop for several years and I always receive good service at a fair price. I appreciate their honesty and have never been pressured into making unnecessary repairs.
Friendly prompt service for a fair price.
Delivered as promised at a reasonable price.
Good experience. Helpful. would definitely recommend Auto Care.
My vehicle was there 30 minutes and I was charged $105hr for labor and $63 for a $18 part. Now this is my second time bringing my car there the first time they had it for 4 hrs and only charged $80hr. I honestly feel completely ripped off. But the work was good but ridiculous with the price.
We, along with most automotive repair facilities in fact, operate on what's known as a flag labor rate system. Pricing mechanic work by flag rate or book rate uses industry labor guides to determine the labor cost of the repair job. The shop manager or owner looks up the time required for a specific repair in an industry database that lists how long the task should take. For example, changing the radiator in a certain model may be rated as a 4.5 hour job. Thus the flag hours for the work are 4.5 and the customer will pay for 4.5 hours of labor, even if the work is completed sooner. This is common industry practice and 99.9% of shops use this pricing model.
A side note, our hourly is $105 per hour, which is actually low when compared with competing shops in the area. Our labor rate has not been anywhere near the $80 mark since the late 90's. I would however like to look further into the part you were overcharged for, if you would be able to provide us with your invoice number, I'd be happy to look further into this for you. You can reply here, or reach me at Daniel@AutoCareOnEldridge.com
Marketing & Social Media Manager
Auto Care On Eldridge
6259 N. Eldridge Pkwy
Houston, Tx 77041
They were good. They gave me a very good estimate and did the job pretty well.
They are very kind. They assisted me with my financial needs.
They were very good.
It was great. I went over there because I had a problem with my vehicle and the guys told me to stay in the car. They found out the problem and they got it fixed. They were that quick.
They always take good care of me. If they see something that needs to be corrected, I trust them. The prices are fair. The people are very accommodating and helpful.
They are nice people. It was good service. We liked it.
It was very good. The staff is very friendly.
They are very efficient and respectful.
We were very satisfied. They did it very quickly. They usually pick me up and take me home. They are very considerate. They are very professional.
They just seem like an honest place. I have been taking my truck there for quite a few years. I have never had any issues with them. Everyone that works there is really nice.
It was awesome. They took care of me. I do my personal and company stuff there.
I take my vehicle there for all the inspections and oil changes. They are extremely nice and prompt. The car is ready when they say it will be ready. They don't try to overcharge. They are very honest, nice guys with competitive prices.
My experience is always good. They get the job done quickly. They are a little expensive.
It was good. They are pretty friendly. They do what I ask them to do. If there is a problem, they'll fix it.
It was very quick. They diagnosed the problem right away. They were quick and cheap to fix it.
They are the best repair shop in Houston.
It is okay. They are very nice. I had to take my vehicle to the dealership for the same issue.
I got my axle and brakes resurfaced. They do a decent job. I''m not always in the loop with what is going on.
They changed the oil.
They do excellent work. They are the only people that I have look at my car, the people at Auto Care.
I think the service is professional. They are friendly. They do what they say they are going to do. Their prices are competitive.