I have done business with Thayer for over 20 years and continue to do my business there based on honesty, service, and satisfaction.
Wonderful experience. Knowledgeable staff.
Was impressed by the knowledge, service and price fairness.
Excellent!! The ONLY place I trust with my vehicle!!
The estimate was correct, no surprises. They found an opportunity to save me some money on a different repair--we have been monitoring an oil pan gasket leak. The pan was already off, so it made sense to add that to the job, saving me a couple hours of labor if the job has been done separately. This meant leaving the car until the next day, but they worked extra to get it to me when I needed it. Great job, fair price, no pressure, always the best.
I would recommend Auto Alternative to anyone and everyone. We are very happy to have them work on our car and be treated like family.
Very friendly and accommodating!
This shop has been great to get everything done for my car. It has been a trouble project and they have taken it in stride and rarely gone above and beyond to get me taken care of
Been to this shop several times and have always had good service and excellent dealings.
I recommend Auto Alternative to anyone who asks.
First time using them based upon recommendation of a friend. Will go back when needed.
The only place I trust with my car.
Everything was great
Great team headed by Thayre Hawkins!
Fantastic as always!
Great at diagnosing what's wrong with car and not trying to sell me everything else
I felt very informed of the work being done.
Thayre and his team are really focused on the customer and doing quality work. Colleen is great in working out all the details (scheduling, loaner car, getting answers to questions and always pleasant and making sure we are taken care of whether we wait or are leaving the car). The team of mechanics are really good and stand behind their work.
Great service all around.
This is a great, locally owned shop that I would recommend to everyone. The waiting area is clean, the staff is friendly and helpful, and the prices are reasonable.
They went above and beyond, from transporting me to work and picking me up to retrieve my vehicle.
Quick Service great tires!
Excellent friendly service. Easy to talk to and work with.
They are extremely helpful. I like that they do a courtesy inspection on the vehicle. And then tell me what needs to be repaired next on my car.
The folks up front were incredibly helpful in helping me diagnose my issue. They worked with me through various possible solutions to my air conditioning problem. Whereas the local Toyota dealer prescribed a repair that would have cost me well over $1,000, the folks at Auto alternative worked very hard to keep me within my budget and solve my problem.
Took in the car at appointment time. Work done properly.
I had a little work done on the A/C unit on my old Acura Integra, also a brake light issue and an oil change. I left the car overnight & received it back the next afternoon as promised. I'm a long time customer and will certainly return for future repairs.
Great attentive staff. Recognized a problem during other routine maintenance and caught it before it had become a major repair.
They seemed professional and the job very well as far as i can tell. They have been helpful in the past and made a simple repair form me at no cost.
Auto Alternative did a great job.
As always, service was polite and thorough.
Friendly and went the extra mile to try to remedy my situation.
Went in for my regular oil change. My Honda Accord needed a recall repair done on the airbag and they took care of getting that to the dealership to be done for me as well. They keep track of minor issues that need watching on my car until repairs are needed. On top of that they provide pick up & delivery or loaner cars, or scheduled "wait" appointments for quick things like oil changes. We've been using AA for 20 years now & I just can't say enough good things about them! Our whole family & grown kids use them also!
They have been very straightforward in recommending work to be done (and what is not necessary) and have done quality work every time I have brought our cars in.
I have been taking the car there for years. The staff is friendly and the service is excellent.
They did what said they would do in a timely fashion.
I think they are honest in identifying and correcting auto problems.
I have recommended Auto Alternative before to friends and colleagues because of its outstanding service and reasonable prices and I would do it again.
I was happy with the service, my work was completed quickly, and I love the option to have a loaner car while mine is being worked on. However, I wish I had been kept more updated on the progress of my car. I had to call and ask if my car was finished yet. It would have been nice to get a call or text with an estimated time of completion so I could plan my day better.
They are close by and provide very friendly and knowledgeable service.
I like their Personal Service, Honesty, Good Work, Trustworthiness, and Customer Service.
Fantastic customer service and attention to detail.
They are very fair and do good work.
They know what they are doing!
Colleen is a doll. She is very sweet and well informed. Thayer is a great guy. Always willing to help when in need. I don't know the mechanics but they have always fixed my car so they are people as far as I am concerned!
They are honest and dependable. The cost is comparable to others or less.
Excellent service, trustworthy group.
Knowledgeable tech and manager but slow response on quotes and long turnaround on work.
Excellent service and professionalism.
Never had a bad experience there. They are always nice and thorough.
Expert service at reasonable rates. Prompt service.
Good service through the year with explanations when asked.
AAA SERVICE. VERY BEST!!
Expert tech service and advise; responsive to my concerns about quality, budget, safety, convenience, value, etc.; friendly; dependable and consistent. Over more than ten years and dozens of visits, I can't imagine trusting my cars to anyone else. I have added tires and wipers to the normal maintenance and repairs. They keep everything up to date.
Easy to talk to, they will show you what's wrong and give you a list that clearly explains what's going on with your vehicle, what they fixed, what needs to be kept and eye on and so on.
Good, reliable, and trustworthy service.
Wonderful service and they explain everything they recommend being done and stand by their word!!
They have always been upfront with what needs to be done, very easy to talk to.
Good service. They may be a bit more expensive than some other places.
I must say that my response is not based on being at the shop because you allow me to have my car picked up and delivered back to me after it is serviced. I have only been in in your shop in person one time even though I have been a customer for eleven years.
Extremely friendly staff and good prices.
I have reason to believe some of the work I paid for was not performed.
Very personal, professional, highest quality, thorough.
I have used them for years and have always been pleased with the service.
They are always very kind and quick!
They're helpful, friendly, reasonable, and honest.