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Auto Alternative Service & Sales

(859) 888-1138
72 Verified Reviews
info@autoalt.com

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
8:00am to 5:30pm
T
8:00am to 5:30pm
W
8:00am to 5:30pm
Th
8:00am to 5:30pm
F
8:00am to 5:30pm
S
Closed

ADDRESS

2004 Park Central Ave
Nicholasville, KY 40356 USA

AUTO REPAIR EXPERIENCE

  • Thayre Hawkins, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technician
  • 63 Years of Car Repair Experience

Auto Alternative Service & Sales Reviews

OVERALL RATING

72 Verified Reviews
5 stars
(47)
4 stars
(18)
3 stars
(5)
2 stars
(2)
1 star
(0)
by - Verified Customer March 20, 2017

I have done business with Thayer for over 20 years and continue to do my business there based on honesty, service, and satisfaction.

by - Verified Customer March 16, 2017

Wonderful experience. Knowledgeable staff.

by - Verified Customer March 14, 2017

Was impressed by the knowledge, service and price fairness.

by - Verified Customer February 28, 2017

Excellent!! The ONLY place I trust with my vehicle!!

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by - Verified Customer February 02, 2017

The estimate was correct, no surprises. They found an opportunity to save me some money on a different repair--we have been monitoring an oil pan gasket leak. The pan was already off, so it made sense to add that to the job, saving me a couple hours of labor if the job has been done separately. This meant leaving the car until the next day, but they worked extra to get it to me when I needed it. Great job, fair price, no pressure, always the best.

by - Verified Customer January 22, 2017

I would recommend Auto Alternative to anyone and everyone. We are very happy to have them work on our car and be treated like family.

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by - Verified Customer January 17, 2017

Very friendly and accommodating!

by - Verified Customer January 15, 2017

This shop has been great to get everything done for my car. It has been a trouble project and they have taken it in stride and rarely gone above and beyond to get me taken care of

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by - Verified Customer January 03, 2017

Been to this shop several times and have always had good service and excellent dealings.

by - Verified Customer December 29, 2016

I recommend Auto Alternative to anyone who asks.

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by - Verified Customer December 28, 2016

First time using them based upon recommendation of a friend. Will go back when needed.

by - Verified Customer December 19, 2016

The only place I trust with my car.

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by - Verified Customer December 18, 2016

Everything was great

by - Verified Customer December 14, 2016

Excellent experience.

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by - Verified Customer December 12, 2016

Great team headed by Thayre Hawkins!

by - Verified Customer December 11, 2016

Fantastic as always!

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by - Verified Customer December 07, 2016

Great at diagnosing what's wrong with car and not trying to sell me everything else

by - Verified Customer December 04, 2016

I felt very informed of the work being done.

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by - Verified Customer December 04, 2016

Thayre and his team are really focused on the customer and doing quality work. Colleen is great in working out all the details (scheduling, loaner car, getting answers to questions and always pleasant and making sure we are taken care of whether we wait or are leaving the car). The team of mechanics are really good and stand behind their work.

by - Verified Customer December 04, 2016

Great service all around.

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by - Verified Customer November 17, 2016

This is a great, locally owned shop that I would recommend to everyone. The waiting area is clean, the staff is friendly and helpful, and the prices are reasonable.

by - Verified Customer November 13, 2016

They went above and beyond, from transporting me to work and picking me up to retrieve my vehicle.

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by - Verified Customer August 25, 2016

Quick Service great tires!

by August 22, 2016

Excellent friendly service. Easy to talk to and work with.

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by - Verified Customer August 22, 2016

They are extremely helpful. I like that they do a courtesy inspection on the vehicle. And then tell me what needs to be repaired next on my car.

by - Verified Customer August 22, 2016

Good experience!

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by - Verified Customer July 22, 2016

The folks up front were incredibly helpful in helping me diagnose my issue. They worked with me through various possible solutions to my air conditioning problem. Whereas the local Toyota dealer prescribed a repair that would have cost me well over $1,000, the folks at Auto alternative worked very hard to keep me within my budget and solve my problem.

by - Verified Customer July 21, 2016

Took in the car at appointment time. Work done properly.

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by - Verified Customer July 21, 2016

I had a little work done on the A/C unit on my old Acura Integra, also a brake light issue and an oil change. I left the car overnight & received it back the next afternoon as promised. I'm a long time customer and will certainly return for future repairs.

by - Verified Customer July 19, 2016

Great attentive staff. Recognized a problem during other routine maintenance and caught it before it had become a major repair.

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by - Verified Customer July 19, 2016

They seemed professional and the job very well as far as i can tell. They have been helpful in the past and made a simple repair form me at no cost.

by - Verified Customer June 14, 2016

Auto Alternative did a great job.

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by May 19, 2016

As always, service was polite and thorough.

by - Verified Customer May 18, 2016

Friendly and went the extra mile to try to remedy my situation.

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by - Verified Customer May 10, 2016

Went in for my regular oil change. My Honda Accord needed a recall repair done on the airbag and they took care of getting that to the dealership to be done for me as well. They keep track of minor issues that need watching on my car until repairs are needed. On top of that they provide pick up & delivery or loaner cars, or scheduled "wait" appointments for quick things like oil changes. We've been using AA for 20 years now & I just can't say enough good things about them! Our whole family & grown kids use them also!

by - Verified Customer February 05, 2016

They have been very straightforward in recommending work to be done (and what is not necessary) and have done quality work every time I have brought our cars in.

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by - Verified Customer February 04, 2016

I have been taking the car there for years. The staff is friendly and the service is excellent.

by - Verified Customer February 03, 2016

They did what said they would do in a timely fashion.

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by - Verified Customer February 03, 2016

I think they are honest in identifying and correcting auto problems.

by - Verified Customer February 02, 2016

I have recommended Auto Alternative before to friends and colleagues because of its outstanding service and reasonable prices and I would do it again.

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by - Verified Customer February 01, 2016

Good service.

by - Verified Customer January 29, 2016

I was happy with the service, my work was completed quickly, and I love the option to have a loaner car while mine is being worked on. However, I wish I had been kept more updated on the progress of my car. I had to call and ask if my car was finished yet. It would have been nice to get a call or text with an estimated time of completion so I could plan my day better.

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by - Verified Customer January 29, 2016

They are close by and provide very friendly and knowledgeable service.

by - Verified Customer January 25, 2016

I like their Personal Service, Honesty, Good Work, Trustworthiness, and Customer Service.

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by - Verified Customer January 21, 2016

Fantastic customer service and attention to detail.

by - Verified Customer January 20, 2016

Good people.

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by - Verified Customer January 19, 2016

They are very fair and do good work.

by - Verified Customer January 19, 2016

They know what they are doing!

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by - Verified Customer January 15, 2016

Colleen is a doll. She is very sweet and well informed. Thayer is a great guy. Always willing to help when in need. I don't know the mechanics but they have always fixed my car so they are people as far as I am concerned!

by - Verified Customer January 11, 2016

They are honest and dependable. The cost is comparable to others or less.

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by - Verified Customer January 06, 2016

Excellent service, trustworthy group.

by - Verified Customer January 05, 2016

Knowledgeable tech and manager but slow response on quotes and long turnaround on work.

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by - Verified Customer January 04, 2016

Excellent service and professionalism.

by - Verified Customer December 29, 2015

Never had a bad experience there. They are always nice and thorough.

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by - Verified Customer December 22, 2015

Expert service at reasonable rates. Prompt service.

by - Verified Customer December 22, 2015

Good service through the year with explanations when asked.

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by December 17, 2015

AAA SERVICE. VERY BEST!!

by - Verified Customer December 16, 2015

Expert tech service and advise; responsive to my concerns about quality, budget, safety, convenience, value, etc.; friendly; dependable and consistent. Over more than ten years and dozens of visits, I can't imagine trusting my cars to anyone else. I have added tires and wipers to the normal maintenance and repairs. They keep everything up to date.

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by - Verified Customer December 11, 2015

Easy to talk to, they will show you what's wrong and give you a list that clearly explains what's going on with your vehicle, what they fixed, what needs to be kept and eye on and so on.

by November 25, 2015

Good service.

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by - Verified Customer November 19, 2015

Good, reliable, and trustworthy service.

by - Verified Customer November 09, 2015

Wonderful service and they explain everything they recommend being done and stand by their word!!

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by - Verified Customer November 09, 2015

They have always been upfront with what needs to be done, very easy to talk to.

by - Verified Customer November 06, 2015

Good service. They may be a bit more expensive than some other places.

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by - Verified Customer November 06, 2015

I must say that my response is not based on being at the shop because you allow me to have my car picked up and delivered back to me after it is serviced. I have only been in in your shop in person one time even though I have been a customer for eleven years.

by - Verified Customer November 04, 2015

Extremely friendly staff and good prices.

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by October 20, 2015

I have reason to believe some of the work I paid for was not performed.

by - Verified Customer October 16, 2015

Very personal, professional, highest quality, thorough.

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by - Verified Customer October 12, 2015

Good service.

by - Verified Customer October 06, 2015

I have used them for years and have always been pleased with the service.

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by - Verified Customer September 24, 2015

They are always very kind and quick!

by - Verified Customer August 27, 2015

They're helpful, friendly, reasonable, and honest.

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Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • TECH-NET
  • iATN

MESSAGE FROM THE SHOP

Auto Alternative Service and Sales has been family–owned and operated since 1992 and started by two ASE Honda dealership technicians. Having been around for 22 years, we have learned customer service is everything. Auto Alternative began as a Honda and Acura only shop, then added Toyota and Lexus. Today we service most Asian Imports.

We have grown from one service bay to seven and offer just about any kind of mechanical repair or service maintenance your vehicle needs. We are small compared to dealerships and big franchised tire / repair shops. This allows us to get to know you, how your car is driven, and do what is needed; not the special of the month.

Our dedicated and certified technicians are continually trained to make sure you get the highest quality repairs. We recently have added the resale of good reliable vehicles.

MAKES WE SERVE

  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
+ More

RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
93

Auto Alternative Service & Sales is a family owned and operated business that has been proudly serving the community since 1992. This very experienced and well trained team has at their disposal the shop equipment necessary to service and repair today's modern vehicles. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 24 month / 24,000 mile warranty for your peace of mind. Recent customers described this shop to us as, "excellent", "professional", "friendly", "honest", and "professional". A local shuttle service, rental & loaner vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


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