» » » Assured Auto Works

Assured Auto Works

4451 Enterprise Court, Suite N, Melbourne, FL 32934 Map & directions

Call Now: (321) 420-1919

See more real customer reviews

About Assured Auto Works

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
97
Tools & Equipment (?)
95
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Assured Auto Works has been serving the community of Melbourne since 2010. We found managing owner Don Kline to be very talented and sets a good example for his employees. Don has 19 years of automotive industry experience, has taught automotive technology classes, is ASE Master Certified, and receives continual training to stay up to date on current automotive technology. Don expects and has received the same type of professionalism from his employees. This shop is equipped with the latest in automotive diagnostic tools and shop equipment which they use to perform professional repairs on your vehicle. For your convenience they also offer a local shuttle service, rental car, free WiFi internet access and early bird/after hours drop-off.

Message from the Shop

Welcome to Assured Auto Works! You can stop looking because you’ve finally found your mechanic. At Assured Auto Works, we don’t just want to be the place you go to take care of all your vehicle’s needs, from oil changes and fluid services, to steering and suspension repair and engine overhaul; we also want to be your family. Building relationships is what being in business is all about and we work hard to earn and maintain your trust and loyalty by being the absolute best at what we do, and being honest about what your car or light truck needs. Take a minute to browse our site to learn more about our team and the services we offer. We know you won’t be disappointed. Call or email today to make your appointment!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Child Friendly Early Bird Dropoff
Financing Free Estimates Free Inspection Gas/Diesel
Heated Waiting Room Military Discount Parts/Accessories Rental Car
Senior Discount Service Guarantee Shuttle Towing
Warranty Accepted Wireless Internet

Customer Reviews 15 verified reviews (16 total)

Sort by: Date | Helpful
Assured Auto Works
Verified Customer
March 18, 2013

They're very knowledgeable, and fair priced. I would recommend them to anyone. They usually come in lower than anybody else.

Flag This
Reply from Assured Auto Works -  brinklineJune 04, 2013 10:03

Jade,

Thanks for the kind words. It means a lot to us.

Thanks and have a great day,
Brin

Assured Auto Works
Verified Customer
March 23, 2013

Very satisfied with work performed on my vehicle and overall customer service

Flag This
Reply from Assured Auto Works -  brinklineJune 04, 2013 10:02

Jennifer,
Thanks so much for taking the time and for giving us a nice review.
Thanks again,
Brin

Assured Auto Works
Verified Customer
March 15, 2013

I would definitely go there. I'm very happy with them.

Flag This
Reply from Assured Auto Works -  brinklineJune 04, 2013 10:04

Frank,

You are a top notch guy. Thanks for the nice review.

Thanks and have a great day,
Brin

Assured Auto Works
Verified Customer
March 14, 2013

They do great work, fair price, and very honest people. Everything is great. They just give you a good price, and you know, it's very reasonable.

Flag This
Reply from Assured Auto Works -  brinklineJune 04, 2013 10:06

Carlos,

We appreciate your business and for the kind words.

Thanks and have a great day,
Brin

Assured Auto Works
Verified Customer
March 07, 2013

Assured Auto Works seeks very hard to satisfy their customers with the most professional mechanical services. I liked the staf and the motor mechanics seemed very knowledgeable. I will definitely return when additional service is needed.

Flag This
Reply from Assured Auto Works -  brinklineJune 04, 2013 10:07

Donald,

Thank you so much for the kind review.

Thanks again and have a great day,
Brin

Assured Auto Works
Verified Customer
March 03, 2013

I had a great experience down there. They were very professional, nice guys, and just a well ran shop. They are able to do anything you bring them. They are very knowledgeable. It took them a while, but they were able to get done what I needed.

Flag This
Assured Auto Works
Verified Customer
February 19, 2013

Open and honest with me.

Flag This
Assured Auto Works
Verified Customer
February 18, 2013

Wonderful experience and polite staff

Flag This
Reply from Assured Auto Works -  brinklineJune 04, 2013 10:16

Shelley,
I'm glad you find that our staff (Matt) is polite. Is this one of the fine qualities that attracted you to your husband (Matt)?
Thanks Shelley,
Brin

Assured Auto Works
Verified Customer
February 16, 2013

They're always polite, always willing to help. Willing to drive one home and collect. what better. a small business with an interest in satisfying their customer. Most satisfied.

Flag This
Reply from Assured Auto Works -  brinklineJune 04, 2013 10:08

Christian,

You are a pleasure to do business with. Thanks for taking the time.

Thanks again and have a great day,
Brin

Assured Auto Works
Verified Customer
February 15, 2013

very honest. won't recommend work that isn't necessary.I have taken my car to them in the past for work and found that it wasn't needed saving me money. They only recommend and do what is needed.

Flag This
Reply from Assured Auto Works -  brinklineJune 04, 2013 10:14

Ken,
Thanks for taking the time to leave this nice review. We value your business and hope you kill it on the course.
Thank again and have a great day,
Brin

Assured Auto Works
Verified Customer
February 15, 2013

This is a great shop with honest people who are really trained and have the equipment for almost anything.

Flag This
Reply from Assured Auto Works -  brinklineJune 04, 2013 10:09

Dwain,
Thanks so much for taking the time for this nice review.
Brin

Assured Auto Works
Verified Customer
February 10, 2013

Happy to find a shop I can trust!

Flag This
Reply from Assured Auto Works -  brinklineJune 04, 2013 10:11

Chad,
We are happy to have customers that are willing to take time out of their busy schedule to give us a nice review.
Thanks,
Brin

Assured Auto Works
Verified Customer
February 10, 2013

Great Work, Great service, no BS or sugar-coating. If they think it needs immediate attention, they tell you and why. If they think it can wait, they tell you how long, how much, and what to do. Awesome and honest.

Flag This
Reply from Assured Auto Works -  brinklineJune 04, 2013 10:12

Nick,
WOW! Thank you so much for taking time out to leave us this great review.
Thank,
Brin

Assured Auto Works
Verified Customer
February 07, 2013

Very helpful

Flag This
Assured Auto Works
Verified Customer
February 03, 2013

I liked the mint left in my car when i picked it up. It was a nice touch. Also, the follow up call 2 days later. You dont get good service like that anywhere, anymore. Thanks Brin! (the one & only) LOL

Flag This
Reply from Assured Auto Works -  brinklineJune 04, 2013 10:10

Jessie,
Nice touch. Very nice review.
Thanks,
Brin

Assured Auto Works
July 19, 2014

Assured Auto Works is a criminal conspiracy to commit the fraud. While we all rely on a vehicle, most of us do not have the skills and expertise to make the necessary repairs on our car or to know when we are being defrauded by a mechanic. While I believe most of auto mechanics are reputable but Assured Auto Works, have demonstrated the worst service including 1. Vehicle vandalism occurring in at the repair shop, 2. Highly aggressive, abusive, dishonest mechanic/owner, 3. Negligent and deceptive business, practices, 4. Breach of a written or verbal contract, 5. The estimate was not provided.

Flag This
Reply from Assured Auto Works -  brinklineJuly 24, 2014 07:16

Twen (he introduced himself to us under a different name) was a first time customer. He called on the week of July 7th for an estimate to replace his clutch disc. Mr. Twen was hard to understand and was a little short on the phone but we called him back with the estimate and he scheduled an appointment to replace the clutch disc for July 14th . He dropped his car off first thing in the morning on July 14th and was informed his car would ready by the end of the day and we would call him if anything comes up. During the service I noticed the under side of the car was wet with transmission fluid, the shop floor had a small puddle under it and there was some rubber that had deteriorated from the fluid leak over time. Upon further examination we found that the case/housing of the transmission itself was leaking and his transmission would need to be replaced. I called Mr. Twen within two hours of him dropping the car off to give him the news. He asked me to provide an estimate to replace the transmission and clutch. When I called with the estimate for a used transmission and new clutch (Approximately $1100.00/ more than reasonable) he said that he could not afford this, that he would have to take his vehicle as is and told me to reassemble the car. I told him that would not be a problem but there was a balance that would have to be paid for our time spent partially dissembling and reassembling the car. At this point, he threatened to sue. He said that the car had spent an entire week in his driveway and the driveway was dry. I told him that this didn't make sense to me because the under side of the car was very wet and had been for awhile, to the point that the transmission support and shift bushings were deteriorated from the oil leaking onto them.
Mr. Twen arrived at our shop about an hour after our conversation. I met him in the parking lot and walked him into the shop to show him the wetness under the car, the crack in the transmission, the puddle on the floor and the deteriorated bushings. I explained the residual oil under the car did not just happen and asked him what he wanted me to do. I also explained that I refuse to do business dishonestly and I felt that we had a reputation for being really good guys for a reason. He said that he wanted me to replace the clutch and the bushing. I told him that we would be glad to do this but he needed to sign paperwork stating that he understood that the transmission would continue to leak, that he would have to pay the entire bill up front and that the bushings would have to be ordered and would probably not be available the same day. He told me that he wasn't going to pay anything and that if I wanted a good life that I would fix his car for free. This is when I realized that he was not to be trusted and I asked him to leave my shop. He started taking pictures of his car, my shop and my face so I called the police department to assist me.
When the officer arrived he told Mr. Twen that based on the age and condition of the car that he was not surprised that it would need more work than anticipated and that he would have to pay our bill before he received his car. He did pay and receive a copy of the bill with details of our exchange, throughout the entire process he was belligerent, to the point that the officer gave him a trespassing warrant. Mr. Twen is no longer legally allowed on the premises.
Although I know that we have not done any thing wrong, this whole thing does upset me. It is discouraging to see someone like this try to ruin my reputation and I believe he is doing so because he was hoping to pin something on me and could not get away with it.

Get Directions to Assured Auto Works
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(321) 420-1919

Auto Repair Experience

  1. Don Kline, Owner
  2. Established 2010
  3. 2 Auto Repair Mechanics on Staff
  4. 2 ASE Master Auto Technicians
  5. 28 Years of Car Repair Experience