Would assume that Toyota is involved in the problem. The
factory spec is 5W20 (0W20 in cold climates) and also:
Use Toyota approved "Toyota Genuine Motor Oil" or equivalent to satisfy the following grade and viscosity.
As an independent shop, I'm always looking to make sure that the oil we put in meets factory specs. SOMEONE used
the wrong oil and chose to ignore published guidelines.
All oil is not the same and it is possible that this caused a problem.
How many miles on this engine? Do you have all the receipts? Did a quick lube install this oil?
Or was this self inflicted?