I have a 2003 mercedes E500. I love this car. However, a number of issues were created after I brought the car in for repair/maintenance for 2 issues.
I brought the car in because at higher speeds, when I went over a bump, the car felt ever so slightly unstable (like might fishtail), and the brakes were squeaking. Here are the details:
1. Before service, at higher speeds (70-80+ mph), the ride is smooth, yet when I go over a bump in the road the whole car vibrates and seems like its ever so slightly "thrown" off trajectory. It feels as if it may start to fishtail (swerve from the back) and loose control.
Fletcher Jones MBZ on Sahara in Las Vegas says the rear strut may need to be replaced, so they "calibrated" it. This did not fix the problem, and the car feels like the back end is a good 4 inches higher from the road, which I do not care for when driving and still feels like it's about to fishtail--only now it's at lower speeds too. Do you think its really the rear strut? And, does it really cost $1800 to replace?
2. They decided to replace 4 motor mounts "to make my car quiet". This was not a complaint that I made when dropping off the car. My car WAS perfectly quiet (couldn't hear the engine at ANY speed or at a stop). Now I can hear the engine at any acceleration, which is annoying to me. Since they've probably thrown out the "old" mounts, and appear clueless, what should I tell them to do to fix it?
3. Brakes were squeaking. They recommended brakes and rotars be replaced if not now, soon. So, I ok'd. After they claim to have replaced, the brakes are making a higher pitched noise and at one point, I noticed a vibration in the brake pedal. what can be done to fix the squeak? How can I tell if they replaced the brake pads/rotars?
4. Car is now pulling slightly to the right. (I just had it rebalanced 2 months ago , and everything was fine before). Any suggestions?
To be fair, aside from the issues stated above, the car feels like its riding a little smoother. However, it now has a totally different feel (like driving a Honda instead of MBZ)which I do not care for.
Do you have any advice as to how I should handle these "mechanics" at Fletcher Jones?
I am scheduled to bring the car back so they can correct the issues that they created.
For future service, can you recommend a reputable mercedes-benz master mechanic in the Las Vegas area?
Thank you for your assistance!!