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Al's Garage Inc.

100 S Merritt Mill Road, Chapel Hill, NC 27516

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Customer Reviews (1 review)

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Al's Garage Inc.
October 18, 2012

Over the years AL of Al's Garage has always been exceptional, though his gruff manner can be a turn-off to some! But I did have a recent experience that has deterred me from returning with my newer vehicle that you may find "interesting".

For years I'd been unhappy with how the terminals on Chevy truck batteries are "nipples", not the usual, easy-to-attach-to brackets and, as a result, very difficult to attach jumoer cables when the need arises. After speaking with Chevy's manufacturing unit about this, I was informed that a dual terminal battery -- meaning the traditional nipples on the side and regular terminals on top were available. Solution found? NO!

Chevy claims that top terminals could create a fire hazard if in contact with the metal hood. (So why doesn't Chevy simply lower the battery case an inch or so? Go figure!) I spoke with Al about this when scheduling a routine servicing of the vehicle. We agreed that I would source that day for a dual terminal battery and deliver it toward the end of my work day.

To my astonishment, Al had left mid-day after which his assistant cut/removed the vehicle's original cables so as to accomodate single top pole terminals which PUT THE VEHICLE AT RISK OF FIRE. When the next day I spoke with AL about this, he refused to accept responsibility and refused to refund the $186+/- charged for service. Haven't returned since!

And by the way, the replacement cables routinely fail because moisture seeps into the joining. Gr-r-r!

But overall, these days Al's Garage reportedly is more fotrthright about its limitations, sending historic clients elsewhere when a vehicle is not within their expertise. This is very much appreciated (rather than the customer being expected to underwrite service training for the staff as happens elsewhere far too often).

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