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Al's Certified Auto Repairs, A.C.A.R.

316 State St, Augusta, ME 04330 Map & directions

Call Now: (207) 747-3180

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About Al's Certified Auto Repairs, A.C.A.R.

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
93
Tools & Equipment (?)
91
Customer Service (?)
98
Customer Conveniences (?)
36 months / 36,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Al's Certified Auto Repair was established in 2001 by Alton E Sutherland Jr.. Alton has invested in his staff, providing them with good quality training, up to date tools, and advanced computer diagnostic equipment. They are able to tackle most problems on your late model computer controlled vehicle. this certified shop features 4 technicians, 2 are ASE Certified and combine for over 63 years of experience. This RepairPal Certified shop backs most repairs with a 3 year / 36,000 mile warranty, this is one of the best offered in the industry. The facility features a comfortable waiting area, wireless internet service, early bird drop off, and a shuttle service.

Message from the Shop

Al's Certified Auto Repair ( A.C.A.R.) was established in August of 2001 with the intent of supplying the very best service at a fair price. "Dealership Quality at Independent Prices" if you will. Our staff of ASE certified Technicians are required to remain current on all aspects of automotive repair and maintain their ASE credentials.
Our Personable staff of Service advisors understand your needs. They will listen to you and make sure the service you receive is not only what you requested but that you need it too. We will take the time to help you understand any repair need that your car may have. We truely believe that if you understand what is going and the consequences you are able to make an informed decision.
We look forward to helping you get the very best service......BECAUSE YOU DESERVE IT!!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Roadside Assistance
Scheduled Maintenance Service & Repair Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

AAA Member Discount Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Heated Waiting Room Military Discount Shopping Nearby
Shuttle Warranty Accepted Wireless Internet

Customer Reviews 24 verified reviews

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
June 14, 2013

We have been Using Al's for years and I feel especially as a woman I get the same service that a man would. One of the recent repairs I had they showed me what was wrong and why I needed the repair. I found it informative to see that.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
June 13, 2013

Honest and excellent service. I like them and have gone with them for seven or eight years.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
June 13, 2013

They fit me in because they didn't have a spot available. I was having a bit of an emergency and they were good. They are just really helpful and know what they are doing.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
June 11, 2013

My company car got fixed over there and the service was good.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
June 11, 2013

They do everything right. They're perfect.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
June 11, 2013

Just prompt service and reasonable prices.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
June 10, 2013

I gave them specific instructions not to drive my car, and they did. They did a great job, but I will never recommend them or bring the car back to them.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
June 07, 2013

Accurate estimates, timely repairs & nice people

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
June 07, 2013

Very satisfied with service...charges were fair

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
June 07, 2013

They do good work down there, and don't like to overcharge. They think that if they aren't sure they won't just start looking around. They're thorough and the repairs are the right thing for your vehicle.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
June 04, 2013

I recommend them. And I had no real complaints or issues.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
June 03, 2013

Al does awesome work. That pretty much sums it up. The staff does great work and he does great work. I've been going there for a long time, 12 years.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
May 31, 2013

Employees are always nice and thorough, prices are fair, work is great

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
May 31, 2013

ACAR is an amazing and professional place to bring you vehicle in for repairs

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
May 30, 2013

Provided excellent service.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
May 30, 2013

Because they were very honest with me about the condition of my car. They told me what needed to be done and got it done. I wasn't crazy about the price, but I'm not sure it would have been different elsewhere. They were very honest with me.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
May 29, 2013

Als had great service at an affordable price! I will be going back.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
May 29, 2013

They are knowledgeable, friendly, and always gives a quote. They also tell you what is most important to do first.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
May 29, 2013

Excellent service and reasonable cost.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
May 29, 2013

I had an appointment and had to wait 45 minutes to get service.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
May 28, 2013

They did good service on our vehicle. They were fast and had good service. Accommodating.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
May 22, 2013

Experience

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
May 20, 2013

EVERYONE WAS NICE AND EXPLAINED THINGS TO ME IN A WAY THAT WAS EASY TO UNDERSTAND.

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Al's Certified Auto Repairs, A.C.A.R.
Verified Customer
April 24, 2013

The work was needed and done at the quoted figure, and quite timely.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(207) 747-3180

Auto Repair Experience

  1. Alton Sutherland, Owner
  2. Established 2001
  3. 4 Auto Repair Mechanics on Staff
  4. 2 ASE Master Auto Technicians
  5. 63 Years of Car Repair Experience