Alpha Omega Autocom

Customer Reviews (1 review)

• Alpha Omega Autocom
  paco
  September 13, 2008

  DO NOT TAKE YOUR CAR TO ALPHA OMEGA!!!

  I was a loyal customer for my first 4 years of living in the Bay Area (even after I moved to San Francisco). Dan and Roger ended up treating me very unprofessionally. Here is what happened:

  Driving in SF the other day when a terrible noise came from the engine of my car. I called the local place where I had recently taken my car to have the oil changed -- they told me to bring it in--. Turns out, the improper installation of the timing belt (done on June 16, 2006 by Dan @ Alpha Omega) had caused the crank shaft pulley to loosen, thus causing the crank shaft key to break (very rare) = close to $900 in repairs. I called Dan and explained to him the problem and told him the car couldn't be moved. I then asked the SF mechanic to call him to talk to him in detail about what had happened. Dan had offered to tow the car from SF to RWC to look at it and then decide if he was actually at fault (he was an asshole when making the offer, and I really had lost faith in his ability to do a good job -- see below). SF mechanic then phoned Dan 3x (calls obviously screened by Roger), but Dan didn't call him back. When I called Dan today to ask to speak to him about the car, he told me too bad because the warranty had expired and then hung up on me. TOTALLY UNPROFESSIONAL!!! And it had nothing to do with the warranty -- it was NEGLIGENCE!

  Other issues I have had with Alpha Omega:

  1. I took my car in for an oil change only to discover upon leaving that the oil hadn't been changed.

  2. When I had to replace 2 tires, the tire shop asked me why my tires had never been rotated. WHAT? Every time I took my car to AO I asked my tires to be rotated.

  3. Unprofessional!!! No accountability. I am shocked at their behavior. If I were able to give them 0 stars I would.

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