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Aliso Viejo Auto Service Incorporated

27802 Aliso Creek Rd #D110, Aliso Viejo, CA 92656 Map & directions

Call Now: (949) 242-9104

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About Aliso Viejo Auto Service Incorporated

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
95
Tools & Equipment (?)
90
Customer Service (?)
95
Customer Conveniences (?)
36 months / 36,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Shane Portnoff established Aliso Viejo Service with the goal to offer personalized service. This starts from the moment the phone is answered and runs through the entire service experience to the follow-up that is done after the car is repaired and delivered back to you. Shane is an ASE certified technician with over 19 years of experience in the automotive industry, with factory level training in Honda, BMW, and Ford. His staff is a well rounded group of experienced industry veterans and a couple of apprentices who are being mentored. This RepairPal Certified shop has at their disposal some of the industries best automotive tools and computer diagnostic equipment available to make professional repairs to your vehicle. They confidently back the work they do with a 36-month / 36,000-mile warranty. For your convenience they offer shuttle service, rental vehicles, wireless Internet, and early-bird drop-off.

Message from the Shop

We offer a 3yr/unlimited mileage parts warranty on most repairs. Ask for details. Family owned and operated. Ase certified Technicians and licensed smog check technician on site during business hours.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jeep Kia
Lexus Lincoln Mazda
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Saturn Scion
Subaru Suzuki Toyota
Volkswagen

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Oil Change & Lube
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Tire Sales/Repair

Amenities

Car Pickup/Dropoff Coffee Early Bird Dropoff Military Discount
Senior Discount Service Guarantee Shopping Nearby Shuttle

Customer Reviews 25 verified reviews

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Aliso Viejo Auto Service Incorporated
Verified Customer
September 09, 2013

They are very courteous professionals that are very attentive at resolving car problems.

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Reply from Aliso Viejo Auto Service Incorporated -  shane.avasJune 10, 2014 14:33

Thank You Thomas, It was a pleasure meeting you!

Aliso Viejo Auto Service Incorporated
Verified Customer
September 07, 2013

They're very nice and they are very good. I trust them.

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Reply from Aliso Viejo Auto Service Incorporated -  shane.avasJune 10, 2014 14:35

Service with a smile and I'm so proud to hear we earned your trust!

Aliso Viejo Auto Service Incorporated
Verified Customer
September 06, 2013

They did an excellent job.

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Aliso Viejo Auto Service Incorporated
Verified Customer
September 06, 2013

Aliso Viejo Auto Service was honest and reliable in fixing my car.

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Reply from Aliso Viejo Auto Service Incorporated -  shane.avasJune 10, 2014 14:34

We will keep your car on the road!

Aliso Viejo Auto Service Incorporated
Verified Customer
September 05, 2013

They did their job. What was expected to do.

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Aliso Viejo Auto Service Incorporated
Verified Customer
September 05, 2013

They did a good job but are high priced. That's all.

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Aliso Viejo Auto Service Incorporated
Verified Customer
September 03, 2013

Shane is great at what he does and goes through everything very throughly.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 31, 2013

It took longer than promised. It was a simple oil change.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 31, 2013

I brought my car in for an oil change and the mechanic found a Toyota service bulletin and they recommended I take it to the dealership to get it fixed. They did a pressure test and told me the repair would be 4,000 dollars. I called Aliso and Ralph gave me his opinion on what to do.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 30, 2013

The person I talked to was very nice and he worked with me because I didn't want to pay a lot and they reasoned with me. The reason I'm not giving them a ten is because the brakes are making sounds and I have to take it back.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 30, 2013

They fixed my problem well. However, it took them a second try.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 27, 2013

I thought they were professional and honest. I though their pricing was competitive.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 26, 2013

There was a little problem and they tracked it down with no questions asked. Great service.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 23, 2013

They did a good job, nothing bad and nothing exceptional. It was just good service.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 22, 2013

They do a good job and have a knowledgeable technician.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 19, 2013

They have very good customer service and know about cars and how to fix them. They were very fast.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 17, 2013

They were very helpful by explaining the problem.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 16, 2013

It's just been hit or miss with me. They are ok though.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 07, 2013

We had wonderful service and the workers are all nice. The only down side is that we had to pay a lot of money to get the necessary repairs done. :( It all seemed reasonable, though. We will be recommending this place.

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Aliso Viejo Auto Service Incorporated
Verified Customer
August 06, 2013

I am satisfied with the service they provide, but the cost is some what more than other shops.

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Aliso Viejo Auto Service Incorporated
Verified Customer
July 19, 2013

Good crew, honest and thorough

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Aliso Viejo Auto Service Incorporated
Verified Customer
July 10, 2013

Excellent service, and very knowledgeable staff

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Aliso Viejo Auto Service Incorporated
Verified Customer
July 09, 2013

They are very honest and hard working people. I was bringing my car to the dealer shop but apparently, the dealer shop didn't do their job in the correct way. I had some trouble with my car and Aliso Viejo Auto Service fixed everything in a really short time and also with a lot lower cost.

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Aliso Viejo Auto Service Incorporated
Verified Customer
June 26, 2013

They're the best I've had work done on my vehicle since I've been here.

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Aliso Viejo Auto Service Incorporated
Verified Customer
June 21, 2013

Shane and his staff are professional, knowledgeable, and are able to explain not only what needs to be done, but why, and understand that sometimes repairs need to wait for funds, and they are able to make clear which those are and which can't wait. Prices are competitive and work is completed on time.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(949) 242-9104

Auto Repair Experience

  1. Shane and Nikki Portnoff, Owners
  2. Established 2006
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technicians
  5. 32 Years of Car Repair Experience