Shane Portnoff established Aliso Viejo Service with the goal to offer personalized service. This starts from the moment the phone is answered and runs through the entire service experience to the follow-up that is done after the car is repaired and delivered back to you. Shane is an ASE certified technician with over 19 years of experience in the automotive industry, with factory level training in Honda, BMW, and Ford. His staff is a well rounded group of experienced industry veterans and a couple of apprentices who are being mentored. This RepairPal Certified shop has at their disposal some of the industries best automotive tools and computer diagnostic equipment available to make professional repairs to your vehicle. They confidently back the work they do with a 36-month / 36,000-mile warranty. For your convenience they offer shuttle service, rental vehicles, wireless Internet, and early-bird drop-off.
Aliso Viejo Auto Service
Aliso Viejo, CA 92656 USA
Auto Repair Experience
- Shane and Nikki Portnoff, Owners
- Established 2006
- 3 Auto Repair Mechanics on Staff
- 1 ASE Certified Auto Technicians
- 32 Years of Car Repair Experience
- Check Engine Light
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Tire Sales/Repair
- Car Pickup/Dropoff
- Early Bird Dropoff
- Free Multi-Point Safety Inspection
- Military Discount
- Open Saturday
- Open Weekends
- Senior Discount
- Service Guarantee
- Shopping Nearby
- Warranty Accepted
- Wireless Internet
Makes We Serve
Pleasant, proficient, timely, courteous, and convenient.
I've been taking our vehicles to this shop for about 7 years now. I love that I have a mechanic I can have full confidence in.
Excellent place to have your car worked on. No pressure and they don't tell you there are other things needed to get more money, like most places.
Great customer service and I felt confident in what was communicated. Will be going back many times, now my mechanic.
Great job done in a friendly fashion.
Good work,decent price.
Love Shane and Ralph - they are always totally honest and their prices are very fair. Will not go anywhere else!
The mechanics always advise me as to which repairs are critical and need immediate attention. They're always conscious and mindful of the cost of each repair knowing that customers like myself have a repair budget so they don't insist on repairs that can wait a while. They take my car into their shop within minutes of my scheduled appointment and fully explain each repair shown on my invoice. Shane and his employees are polite and treat customers with respect.
They care about their client, and we can tell!
Had maintenance on my care and was completed in the 45 minutes as I was told.
I always feel like the shop is being honest and everyone is very kind and willing to answer my questions and explain things clearly.
Thanks for the service!
Just got an estimate, no work done.
Quality repairs, good prices, from a fantastic team!
Wonderful staff and service. I highly recommend them.
I've been a customer for years and will continue to be with Aliso Viejo Auto Service. They're terrific.
Mostly satisfied with the work that was done. However, don't know if it's a new problem, or unresolved old one...the 'check engine' light came on again two days after repair was done. Will have to check back after the holidays.
Recommended a preventive service on next visit.
AVAS is always a pleasure to go to. They have a warm and knowledgeable staff and greet their customers with respect and patience. I always feel they offer exceptional work for a competitive price.
Excellent and honest work!
I took car for an oil change. Was completed in a timely manner.
Honest and helpful. Have had cars repaired here for many years. Feels good to say I have a good mechanic
Shane was great at explaining the mechanics and all my options. I felt confident in his abilities and I trusted his suggestions.
Friendly place and explained issue.
Very capable and honest repair personnel.
Great mechanics, good price and quick service!
Aliso Viejo Auto Service as always took care of my request and did it with great service and care!
Able to get an appointment the same day and out within 30 min. Always Have the friendliest service there.
Great Service as always...
Great listeners, provide service that you need at a fair price.
Always get the job done on time. Always gracious and friendly. Trustworthy - big in my book. Shane, Ralph and crew take care of 3 of our cars and have always done superb job.
Shane as always was professional and prompt in diagnosing and correcting the issue with car. His assistants were friendly and professional they got my car in and out on time with no delay
Always professional, dependable and honest service.
I spent almost $3,000.00 on my first visit at the shop. They did a complete diagnostic examination of the vehicle and I have everything on the list fixed. When I brought the car in, I told them that it leaked oil and I wanted all those leaks fixed. After spending all that money, I brought the car home and 4 days later it started leaking oil. I took the car back and they told me that it needed between $675.00 and $1,100.00 + more work but they weren't sure until they took everything apart and got into it. I was told the leaks were fixed and they were not. And, now they want up to $1,100.00 + more to fix them, but cannot be sure that will do it. Obviously, I cannot recommend this auto repair shop.
Aliso Viejo Auto Service is the only shop I will ever take my car for service. I appreciate their honesty, professionalism and integrity. You can always expect someone to greet you with a smile and a sincere "how can we help you attitude." Keep up the great work guys!
They are very courteous professionals that are very attentive at resolving car problems.
Thank You Thomas, It was a pleasure meeting you!
They're very nice and they are very good. I trust them.
Service with a smile and I'm so proud to hear we earned your trust!
They did an excellent job.
Aliso Viejo Auto Service was honest and reliable in fixing my car.
We will keep your car on the road!
They did their job. What was expected to do.
They did a good job but are high priced. That's all.
Shane is great at what he does and goes through everything very throughly.
I brought my car in for an oil change and the mechanic found a Toyota service bulletin and they recommended I take it to the dealership to get it fixed. They did a pressure test and told me the repair would be 4,000 dollars. I called Aliso and Ralph gave me his opinion on what to do.
It took longer than promised. It was a simple oil change.
They fixed my problem well. However, it took them a second try.
The person I talked to was very nice and he worked with me because I didn't want to pay a lot and they reasoned with me. The reason I'm not giving them a ten is because the brakes are making sounds and I have to take it back.
I thought they were professional and honest. I though their pricing was competitive.
There was a little problem and they tracked it down with no questions asked. Great service.
They did a good job, nothing bad and nothing exceptional. It was just good service.
They do a good job and have a knowledgeable technician.
They have very good customer service and know about cars and how to fix them. They were very fast.
They were very helpful by explaining the problem.
It's just been hit or miss with me. They are ok though.
We had wonderful service and the workers are all nice. The only down side is that we had to pay a lot of money to get the necessary repairs done. :( It all seemed reasonable, though. We will be recommending this place.
I am satisfied with the service they provide, but the cost is some what more than other shops.
Good crew, honest and thorough
Excellent service, and very knowledgeable staff
They are very honest and hard working people. I was bringing my car to the dealer shop but apparently, the dealer shop didn't do their job in the correct way. I had some trouble with my car and Aliso Viejo Auto Service fixed everything in a really short time and also with a lot lower cost.
They're the best I've had work done on my vehicle since I've been here.
Shane and his staff are professional, knowledgeable, and are able to explain not only what needs to be done, but why, and understand that sometimes repairs need to wait for funds, and they are able to make clear which those are and which can't wait. Prices are competitive and work is completed on time.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service