Alex Rodriguez Mercedes-Benz & Sprinter

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500 Gulf Freeway South
League City, TX 77573
CLOSED NOW
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7:00am to 6:00pm
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9:00am to 6:00pm
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7:00am to 6:00pm
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7:00am to 6:00pm
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7:00am to 6:00pm
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7:00am to 6:00pm
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7:00am to 6:00pm
(281) 554-9100

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Details

Auto Repair Experience

  • Jason Briggs, Service Manager
  • Established 2005
  • 16 Auto Repair Mechanics on Staff

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Makes We Serve

  • Mercedes-Benz
Reviews

Overall Rating

84 Reviews

Customer Reviews

Verified CustomerOctober 06, 2012

ABC repair work. Techs didn't verify pump was broken because it wouldn't pump up system. Actually had a different problem as to why the system wouldn't pump up. Replaced pump and charged me. GM later admitted that the old pump was probably OK. Didn't charge for new pump however it took 3 weeks for them to get the vehicle repaired and back to me.

Verified CustomerOctober 05, 2012

Nice place to get service, very nice people!!!!!!

Verified CustomerOctober 05, 2012

The staff is a pleasure to work with.

October 05, 2012

Need to improve QC check on vehicle before letting the customer leave. Great service advisors and road side assistance personnel though.

Verified CustomerOctober 04, 2012

Just make sure that the technician knows exactly what they are doing. I took my car over to have the steering pump replaced and the technician forgot to do something resulting in a horrible sound every time I turned the car. I took it back and it was fixed, but it was inconvenient.

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October 02, 2012

The minute I drive up someone is always ready to attend to you. While my car is being serviced my advisor keeps me updated at all times.

October 02, 2012

They did a good job and car runs like new.

Verified CustomerOctober 02, 2012

Knowledgeable, efficient , courteous

October 02, 2012

Very courteous and professional

Verified CustomerOctober 01, 2012

The service is commensurate with what you would expect with a Mercedes.

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Verified CustomerOctober 01, 2012

Abner and Ted are the best!

Verified CustomerSeptember 29, 2012

Anthony who handles service is a very good person & does his best to please his customers.

Verified CustomerSeptember 29, 2012

Anthony always very helpful

Verified CustomerSeptember 29, 2012

Counselor and mechanic were superior and will cause future maintenance to be less stressful.

September 28, 2012

As much money as I paid to get my car serviced & brake repair; I think they should clean & detail my car.

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Verified CustomerSeptember 26, 2012

I think it is very important to make your customers raving fans. This can be accomplished by doing something for the customer that was not asked for. Something as simple as adding fluid to the wind shield dispenser. The service was good but nothing to make me a raving fan. When you have a raving fan they will drive further for the service.

September 25, 2012

The service was delivered in a most timely and professional manner...

Verified CustomerSeptember 25, 2012

Great service - fixed all repairs & addressed my concerns

September 24, 2012

Awesome experience! Friendly, caring people at Alex Rodriguez Mercedes Benz.

Verified CustomerSeptember 24, 2012

great team....

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Verified CustomerSeptember 24, 2012

The car was not returned in the same condition given to me. They broke a piece off of the dashboard and then gave an excuse about age and it being brittle. A most disappointing experience and far below my past dealings with this dealership.

Verified CustomerSeptember 22, 2012

Service adviser has always been super courteous, and attentive. I feel MB of America needs to address the mold mildew issue, Houston is not the only city in the world with humidity issues, would you tell your high end clients in Dubai, Abu Dhabi, Kuwait, or Saudi sorry that is an environmental issues how long that would work as a response. Am grateful for the service performed at AROD and that Anthony never thought that this was not something that merit attention. Just want to say that I will do my best to escalate and bring visibility to this issue. Am happy with my vehicle but don't need for MB to turn into a run of the mill car company

Verified CustomerSeptember 21, 2012

Jason Briggs, service manager, really took care of some problems that we were having. We are extremely happy with the way he treated us!

Verified CustomerSeptember 21, 2012

Service is always GREAT at Alex Rodriguez. However my trunk lock is still not working correctly and I am waiting for the service person to talk to Mercedes Benz about that locking system and get back to me on how they are going to fix my trunk locking system since September 17.

September 19, 2012

My car is under warranty so I did not have to pay a for a repair bill.

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Verified CustomerSeptember 19, 2012

The guys in the service area are FANTASTIC!! And Anthony must use "magic" to accomplish all of the repair things to be completed when promised!

Verified CustomerSeptember 19, 2012

Very convenient

September 19, 2012

Expensive.

Verified CustomerSeptember 18, 2012

These guys are GREAT!!!!!

September 18, 2012

friendly and helpful

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Verified CustomerSeptember 18, 2012

Did a good job with no pressure

September 15, 2012

Richard is excellent.

September 14, 2012

Excellent

Verified CustomerSeptember 14, 2012

Exceptional service experience!

Verified CustomerSeptember 11, 2012

Note: Item 3 was not repaired. As discussed, items that need to be addressed at this first servicing of my 2011 E350 are: 1. Servicing. 2 The cover over the right-front jacking port disappeared from the car before it had 800 miles on it. (800 miles is when I noticed it was missing.) 3. Right-front under-seat storage compartment comes open every time the passenger shifts their weight. 4. No light in glove compartment. 5. How to change radio from AM to FM manually? (I can do it with voice command.) 6. How to turn off navigation system manually? (I can do it with voice command.) 7. AC cycles from high to low fan speed when car is first started in hot weather, until interior has had time to cool down.

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Verified CustomerSeptember 11, 2012

The repair was a warranty repair. I was provided a loaner car. The rebuild failed and the part (steering rack) had to be replaced. The part was not on hand. This extended the job. The parts should have been on hand prior to the appointment.

September 08, 2012

Excellent repair experience

September 07, 2012

No loaner car available

Verified CustomerSeptember 07, 2012

Part of my repair is still not done. I have called Anthony and left numerous vm and still no call back.

September 06, 2012

Richard Martinez is an awesome service advisor. He is always honest and caring.

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Verified CustomerSeptember 05, 2012

mobile road side assistance was excellent

Verified CustomerSeptember 05, 2012

Best Customer Service you will find anywhere.

Verified CustomerSeptember 04, 2012

Service was great, but they slipped a little on the delivery time.

Verified CustomerSeptember 04, 2012

I reported a specific brake problem to my Alex Rodriguez Mercedes salesman and the tech services representative. Upon completion of the service event the tech services representative reported to me that the technician could not duplicate the brake problem I reported. I understand this as this phenomenon is common in the maintenance world - "could not duplicate." Sure, I get this, but because the technician could not duplicate my reported problem, I think a communication to me by the technician himself would have helped me illuminate the specific problem, which by the way, still exists, and help him toward solving the stated problem. Additionally, the fact that I feel I have been given short shrift by the Rodriguez service department will influence me in my future consideration of new car purchases. Even though overall the service event was okay, I'm not happy with the fact that I'm still driving my C250 with a brake problem.

Verified CustomerSeptember 04, 2012

The service tech stated I needed rear brakes. I believe my front brakes would wear out first. There was no explanation of why the rears were bad.

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Verified CustomerAugust 31, 2012

Repairs were included in the purchase of my preowned Mercedes. Stuart was excellent during the sale as well as personally overseeing the repairs requested.

August 30, 2012

Anthony in the service dept is great with customer service!

Verified CustomerAugust 30, 2012

Been a client for 5 years. Highly recommend ARod to friends. The service guys are first-class - really do care about their customers.

Verified CustomerAugust 25, 2012

Great dealership. particularly like the service, attention to detail and capability of Anthony Gagliano and Keith Rankin.

Verified CustomerAugust 25, 2012

Great waiting room and friendly employees, very professional.

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Verified CustomerAugust 23, 2012

These guys are Supermen!

Verified CustomerAugust 23, 2012

Went well

Verified CustomerAugust 22, 2012

They do what they say they will do. I have been a customer ever since they opened the dealership. My service adviser is the best one I have ever had and they usually under promise and over deliver. They have always been able to make room for me on their daily schedule.

Verified CustomerAugust 22, 2012

My service guy was an horrible experience. Lack of respect for the customer.

Verified CustomerAugust 21, 2012

They did a good job.

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Verified CustomerAugust 21, 2012

EVERYONE IS SO NICE AND RESPECTFUL MAKES YOU FEEL WELCOME.

August 21, 2012

Had car serviced just days prior to extended road trip. 900 miles into trip, found all four tires low in pressure. Windshield washer was not working. One tire overheated, requiring replacement.

Verified CustomerAugust 18, 2012

Took car in and have had issues since returning.

Verified CustomerAugust 17, 2012

We have a 20 year old MB and Alex Rodriguez MB treats it like a new car! Great place for older MB to be repaired and at a very fair price!

Verified CustomerAugust 17, 2012

While traveling this year I had suspension trouble and had to stop at Mercedes Benz in Baton Rouge. The service was horrible. I sat with my child, grandchild (18 mos) and pregnant daughter-in-law for 6 hours and offered no drink, food or transportation for food! Service at Alex Rodriguez is by far superior AND RICHARD MARTINEZ is AWESOME!!!

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August 17, 2012

Best service ever had. Thank you.

Verified CustomerAugust 15, 2012

They always met the price of their competitor, Cedes down the street. Which save me money,

Verified CustomerAugust 15, 2012

This dealer never gets better. Every time I get service from them, I have a problem with them. In the 40 years I have owned Mercedes vehicles I grade this dealer with a D-

Verified CustomerAugust 13, 2012

great service

Verified CustomerAugust 11, 2012

I had my license plates placed on my vehicle. They were very nice had it done quickly.

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August 10, 2012

I actually was in to order new floor mats for my e350 on this visit so I never left my car

Verified CustomerAugust 10, 2012

Passenger side seat belt wasn't working, they wanted $400 to replace. With me being the only person using the car, I think it is Mercedes fault for malfunction.

Verified CustomerAugust 08, 2012

The mechanic mentioned that there was something in the onboard computer that needed to be reset (AddBlu) but that it had to be reset at the shop. I called Gary at the dealership and left a message about this, but that was a long time ago. I have not called back and they never got in touch with me about this reset problem. The Sprint mechanic indicated that it needs to be reset at the shop.

Verified CustomerAugust 07, 2012

I love my service advisor, he is always fair and explains everything that I need to know.

August 03, 2012

Had a new issue arise after the initial work and our same tech was very helpful with advice over the phone.

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Verified CustomerAugust 02, 2012

The drove me home and returned me when the sprinter was ready the next day.

August 02, 2012

Excellent quality and service!

July 31, 2012

No solution was found... car did not run smoothly upon first startup. After warm-up, not so bad.

Verified CustomerJuly 25, 2012

I have been going to A-Rod dealership in Clear Lake since it opened and do not trust my car to anyone else.

Verified CustomerJuly 25, 2012

My Service Manager, Anthony is first class regarding customer's concerns and satisfaction,

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Verified CustomerJuly 25, 2012

professionalism, courtesy plus highly experienced workers.

Verified CustomerJuly 24, 2012

Extremely well done!

Verified CustomerJuly 21, 2012

They were very professional , and accommodating to my needs even though I had not purchased my car from there.

July 19, 2012

Satisfied

Verified CustomerJuly 19, 2012

good

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Verified CustomerJuly 13, 2012

I love Alex Rodriguez Mercedes-Benz, I would never take my car to anyone else.

Verified CustomerJuly 11, 2012

The dealership is very clean.

Verified CustomerJuly 11, 2012

All the staff working at A-Rod are friendly and very customer oriented. The experience of having them take care of my car is very pleasant! Thanks A-Rod!

July 10, 2012

when my vehicle was serviced..the tires were over inflated..thus the alert icon came on. I went to the tire dealer on the island who deflated the tires to the proper pressure. However the tire icon remains on because evidently it must be re-set...as a very busy person I do not have time to go back to AR and have the tire pressure alert system re-set. I love my sales associate Mendell Chang! Mr. Martinez was a good service representative

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