Alex Rodriguez Mercedes-Benz & Sprinter
Hours of Operation
|Mon - Fri:||7:00am to 6:00pm|
|Sat:||9:00am to 6:00pm|
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Muffler & Exhaust||Oil Change & Lube||Scheduled Maintenance||Service & Repair|
|Timing Belts||Tire Sales/Repair||Transmission Repair|
Customer Reviews (84 reviews)84 Sort by: Helpful |
ABC repair work. Techs didn't verify pump was broken because it wouldn't pump up system. Actually had a different problem as to why the system wouldn't pump up. Replaced pump and charged me. GM later admitted that the old pump was probably OK. Didn't charge for new pump however it took 3 weeks for them to get the vehicle repaired and back to me.
I think it is very important to make your customers raving fans. This can be accomplished by doing something for the customer that was not asked for. Something as simple as adding fluid to the wind shield dispenser. The service was good but nothing to make me a raving fan. When you have a raving fan they will drive further for the service.
Service adviser has always been super courteous, and attentive. I feel MB of America needs to address the mold mildew issue, Houston is not the only city in the world with humidity issues, would you tell your high end clients in Dubai, Abu Dhabi, Kuwait, or Saudi sorry that is an environmental issues how long that would work as a response. Am grateful for the service performed at AROD and that Anthony never thought that this was not something that merit attention. Just want to say that I will do my best to escalate and bring visibility to this issue. Am happy with my vehicle but don't need for MB to turn into a run of the mill car company
Note: Item 3 was not repaired. As discussed, items that need to be addressed at this first servicing of my 2011 E350 are: 1. Servicing. 2 The cover over the right-front jacking port disappeared from the car before it had 800 miles on it. (800 miles is when I noticed it was missing.) 3. Right-front under-seat storage compartment comes open every time the passenger shifts their weight. 4. No light in glove compartment. 5. How to change radio from AM to FM manually? (I can do it with voice command.) 6. How to turn off navigation system manually? (I can do it with voice command.) 7. AC cycles from high to low fan speed when car is first started in hot weather, until interior has had time to cool down.
I reported a specific brake problem to my Alex Rodriguez Mercedes salesman and the tech services representative. Upon completion of the service event the tech services representative reported to me that the technician could not duplicate the brake problem I reported. I understand this as this phenomenon is common in the maintenance world - "could not duplicate." Sure, I get this, but because the technician could not duplicate my reported problem, I think a communication to me by the technician himself would have helped me illuminate the specific problem, which by the way, still exists, and help him toward solving the stated problem. Additionally, the fact that I feel I have been given short shrift by the Rodriguez service department will influence me in my future consideration of new car purchases. Even though overall the service event was okay, I'm not happy with the fact that I'm still driving my C250 with a brake problem.
While traveling this year I had suspension trouble and had to stop at Mercedes Benz in Baton Rouge. The service was horrible. I sat with my child, grandchild (18 mos) and pregnant daughter-in-law for 6 hours and offered no drink, food or transportation for food! Service at Alex Rodriguez is by far superior AND RICHARD MARTINEZ is AWESOME!!!
The mechanic mentioned that there was something in the onboard computer that needed to be reset (AddBlu) but that it had to be reset at the shop. I called Gary at the dealership and left a message about this, but that was a long time ago. I have not called back and they never got in touch with me about this reset problem. The Sprint mechanic indicated that it needs to be reset at the shop.
when my vehicle was serviced..the tires were over inflated..thus the alert icon came on. I went to the tire dealer on the island who deflated the tires to the proper pressure. However the tire icon remains on because evidently it must be re-set...as a very busy person I do not have time to go back to AR and have the tire pressure alert system re-set. I love my sales associate Mendell Chang! Mr. Martinez was a good service representative