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Alex Rodriguez Mercedes-Benz & Sprinter

(281) 554-9100

500 Gulf Freeway South, League City, TX 77573

Overall Score

Hours of Operation

Mon - Fri:7:00am to 6:00pm
Sat:9:00am to 6:00pm
Sun:CLOSED

Auto Makes We Service

Mercedes-Benz

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair Transmission Repair

Customer Reviews (84 reviews)

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
October 06, 2012

ABC repair work. Techs didn't verify pump was broken because it wouldn't pump up system. Actually had a different problem as to why the system wouldn't pump up. Replaced pump and charged me. GM later admitted that the old pump was probably OK. Didn't charge for new pump however it took 3 weeks for them to get the vehicle repaired and back to me.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
October 05, 2012

Nice place to get service, very nice people!!!!!!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
October 05, 2012

The staff is a pleasure to work with.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
October 05, 2012

Need to improve QC check on vehicle before letting the customer leave. Great service advisors and road side assistance personnel though.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
October 04, 2012

Just make sure that the technician knows exactly what they are doing. I took my car over to have the steering pump replaced and the technician forgot to do something resulting in a horrible sound every time I turned the car. I took it back and it was fixed, but it was inconvenient.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
October 02, 2012

The minute I drive up someone is always ready to attend to you. While my car is being serviced my advisor keeps me updated at all times.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
October 02, 2012

They did a good job and car runs like new.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
October 02, 2012

Knowledgeable, efficient , courteous

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
October 02, 2012

Very courteous and professional

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
October 01, 2012

The service is commensurate with what you would expect with a Mercedes.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
October 01, 2012

Abner and Ted are the best!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 29, 2012

Anthony always very helpful

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 29, 2012

Counselor and mechanic were superior and will cause future maintenance to be less stressful.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 29, 2012

Anthony who handles service is a very good person & does his best to please his customers.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 28, 2012

As much money as I paid to get my car serviced & brake repair; I think they should clean & detail my car.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 26, 2012

I think it is very important to make your customers raving fans. This can be accomplished by doing something for the customer that was not asked for. Something as simple as adding fluid to the wind shield dispenser. The service was good but nothing to make me a raving fan. When you have a raving fan they will drive further for the service.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 25, 2012

The service was delivered in a most timely and professional manner...

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 25, 2012

Great service - fixed all repairs & addressed my concerns

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 24, 2012

The car was not returned in the same condition given to me. They broke a piece off of the dashboard and then gave an excuse about age and it being brittle. A most disappointing experience and far below my past dealings with this dealership.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 24, 2012

Awesome experience! Friendly, caring people at Alex Rodriguez Mercedes Benz.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 24, 2012

great team....

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 22, 2012

Service adviser has always been super courteous, and attentive. I feel MB of America needs to address the mold mildew issue, Houston is not the only city in the world with humidity issues, would you tell your high end clients in Dubai, Abu Dhabi, Kuwait, or Saudi sorry that is an environmental issues how long that would work as a response. Am grateful for the service performed at AROD and that Anthony never thought that this was not something that merit attention. Just want to say that I will do my best to escalate and bring visibility to this issue. Am happy with my vehicle but don't need for MB to turn into a run of the mill car company

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 21, 2012

Jason Briggs, service manager, really took care of some problems that we were having. We are extremely happy with the way he treated us!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 21, 2012

Service is always GREAT at Alex Rodriguez. However my trunk lock is still not working correctly and I am waiting for the service person to talk to Mercedes Benz about that locking system and get back to me on how they are going to fix my trunk locking system since September 17.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 19, 2012

My car is under warranty so I did not have to pay a for a repair bill.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 19, 2012

The guys in the service area are FANTASTIC!! And Anthony must use "magic" to accomplish all of the repair things to be completed when promised!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 19, 2012

Very convenient

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 19, 2012

Expensive.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 18, 2012

These guys are GREAT!!!!!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 18, 2012

Did a good job with no pressure

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 18, 2012

friendly and helpful

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 15, 2012

Richard is excellent.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 14, 2012

Excellent

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 14, 2012

Exceptional service experience!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 11, 2012

The repair was a warranty repair. I was provided a loaner car. The rebuild failed and the part (steering rack) had to be replaced. The part was not on hand. This extended the job. The parts should have been on hand prior to the appointment.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 11, 2012

Note: Item 3 was not repaired. As discussed, items that need to be addressed at this first servicing of my 2011 E350 are: 1. Servicing. 2 The cover over the right-front jacking port disappeared from the car before it had 800 miles on it. (800 miles is when I noticed it was missing.) 3. Right-front under-seat storage compartment comes open every time the passenger shifts their weight. 4. No light in glove compartment. 5. How to change radio from AM to FM manually? (I can do it with voice command.) 6. How to turn off navigation system manually? (I can do it with voice command.) 7. AC cycles from high to low fan speed when car is first started in hot weather, until interior has had time to cool down.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 08, 2012

Excellent repair experience

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 07, 2012

No loaner car available

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 07, 2012

Part of my repair is still not done. I have called Anthony and left numerous vm and still no call back.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 06, 2012

Richard Martinez is an awesome service advisor. He is always honest and caring.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 05, 2012

mobile road side assistance was excellent

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 05, 2012

Best Customer Service you will find anywhere.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 04, 2012

I reported a specific brake problem to my Alex Rodriguez Mercedes salesman and the tech services representative. Upon completion of the service event the tech services representative reported to me that the technician could not duplicate the brake problem I reported. I understand this as this phenomenon is common in the maintenance world - "could not duplicate." Sure, I get this, but because the technician could not duplicate my reported problem, I think a communication to me by the technician himself would have helped me illuminate the specific problem, which by the way, still exists, and help him toward solving the stated problem. Additionally, the fact that I feel I have been given short shrift by the Rodriguez service department will influence me in my future consideration of new car purchases. Even though overall the service event was okay, I'm not happy with the fact that I'm still driving my C250 with a brake problem.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 04, 2012

The service tech stated I needed rear brakes. I believe my front brakes would wear out first. There was no explanation of why the rears were bad.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
September 04, 2012

Service was great, but they slipped a little on the delivery time.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 31, 2012

Repairs were included in the purchase of my preowned Mercedes. Stuart was excellent during the sale as well as personally overseeing the repairs requested.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 30, 2012

Anthony in the service dept is great with customer service!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 30, 2012

Been a client for 5 years. Highly recommend ARod to friends. The service guys are first-class - really do care about their customers.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 25, 2012

Great waiting room and friendly employees, very professional.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 25, 2012

Great dealership. particularly like the service, attention to detail and capability of Anthony Gagliano and Keith Rankin.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 23, 2012

These guys are Supermen!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 23, 2012

Went well

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 22, 2012

They do what they say they will do. I have been a customer ever since they opened the dealership. My service adviser is the best one I have ever had and they usually under promise and over deliver. They have always been able to make room for me on their daily schedule.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 22, 2012

My service guy was an horrible experience. Lack of respect for the customer.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 21, 2012

They did a good job.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 21, 2012

Had car serviced just days prior to extended road trip. 900 miles into trip, found all four tires low in pressure. Windshield washer was not working. One tire overheated, requiring replacement.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 21, 2012

EVERYONE IS SO NICE AND RESPECTFUL MAKES YOU FEEL WELCOME.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 18, 2012

Took car in and have had issues since returning.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 17, 2012

We have a 20 year old MB and Alex Rodriguez MB treats it like a new car! Great place for older MB to be repaired and at a very fair price!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 17, 2012

While traveling this year I had suspension trouble and had to stop at Mercedes Benz in Baton Rouge. The service was horrible. I sat with my child, grandchild (18 mos) and pregnant daughter-in-law for 6 hours and offered no drink, food or transportation for food! Service at Alex Rodriguez is by far superior AND RICHARD MARTINEZ is AWESOME!!!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 17, 2012

Best service ever had. Thank you.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 15, 2012

This dealer never gets better. Every time I get service from them, I have a problem with them. In the 40 years I have owned Mercedes vehicles I grade this dealer with a D-

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 15, 2012

They always met the price of their competitor, Cedes down the street. Which save me money,

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 13, 2012

great service

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 11, 2012

I had my license plates placed on my vehicle. They were very nice had it done quickly.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 10, 2012

I actually was in to order new floor mats for my e350 on this visit so I never left my car

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 10, 2012

Passenger side seat belt wasn't working, they wanted $400 to replace. With me being the only person using the car, I think it is Mercedes fault for malfunction.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 08, 2012

The mechanic mentioned that there was something in the onboard computer that needed to be reset (AddBlu) but that it had to be reset at the shop. I called Gary at the dealership and left a message about this, but that was a long time ago. I have not called back and they never got in touch with me about this reset problem. The Sprint mechanic indicated that it needs to be reset at the shop.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 07, 2012

I love my service advisor, he is always fair and explains everything that I need to know.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 03, 2012

Had a new issue arise after the initial work and our same tech was very helpful with advice over the phone.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 02, 2012

The drove me home and returned me when the sprinter was ready the next day.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
August 02, 2012

Excellent quality and service!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
July 31, 2012

No solution was found... car did not run smoothly upon first startup. After warm-up, not so bad.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
July 25, 2012

I have been going to A-Rod dealership in Clear Lake since it opened and do not trust my car to anyone else.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
July 25, 2012

My Service Manager, Anthony is first class regarding customer's concerns and satisfaction,

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
July 25, 2012

professionalism, courtesy plus highly experienced workers.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
July 24, 2012

Extremely well done!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
July 21, 2012

They were very professional , and accommodating to my needs even though I had not purchased my car from there.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
July 19, 2012

Satisfied

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
July 19, 2012
Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
July 13, 2012

I love Alex Rodriguez Mercedes-Benz, I would never take my car to anyone else.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
July 11, 2012

The dealership is very clean.

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
July 11, 2012

All the staff working at A-Rod are friendly and very customer oriented. The experience of having them take care of my car is very pleasant! Thanks A-Rod!

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Alex Rodriguez Mercedes-Benz & Sprinter
Verified Customer
July 10, 2012

when my vehicle was serviced..the tires were over inflated..thus the alert icon came on. I went to the tire dealer on the island who deflated the tires to the proper pressure. However the tire icon remains on because evidently it must be re-set...as a very busy person I do not have time to go back to AR and have the tire pressure alert system re-set. I love my sales associate Mendell Chang! Mr. Martinez was a good service representative

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