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Alans Auto Works

(440) 254-4000

14085 Leroy Center Road, Painesville, OH 44077

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Customer Reviews (2 reviews)

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Alans Auto Works
March 20, 2012

Strongly recommend never going here!
Took my car in for a simple replacement of a coolant line, after a few days of them having the car they assured me that a genuine Mazda part would be put on but it would take time to get in. Nearly a week passed before I was able to get into contact with them just to see when I can expect to get my car back, they assured me it would only be a few more days. I picked it up and the next day I noticed a small puddle of coolant, going under I noticed that there was another leak (not their fault, its a separate issue) however I saw the piece they had replaced and it was not what I was told instead of the expensive Mazda genuine part promised, there was a generic rubber hose in its place thinking I would never see it! I was lied to and extremely overcharged. Even when confronted they tried to say that I was badgering them into doing a rush job, when I only called to check on the status of the repair after them having it for 4-5 days, I just wanted them to make this right but to no avail.
I cannot express this enough, DO NOT GO HERE!!!

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Alans Auto Works
July 14, 2010

Alan McKinstry has had my car since the day after Mother's Day. Yes that is in May. I took my car to him to have my timing chain replaced, but the car only worked for 1 1/2 weeks. So I took it back to him because there was no compression in the cylinders and Alan has had my car ever since. He doesn't return phone calls and now his answering machine is full and you get his fax machine. Mr. McKinstry told me I would have my car back this time by Tuesday, July 13, 2010 and yet I still don't have my car. He stated that the car was working again and he was waiting for a part from the dealer for a water problem. Note not a coolant problem. I want my car back in good working condition. After 3-4 months of not having a car and riding a bicycle has not been fun. Give me my car back completely fixed and please don't take your car here. I can't believe that he is teaching at Auburn Career Center. May be the school should rethink this.

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