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Ajs Tire & Auto

(828) 265-1150

359 E King St, Boone, NC 28607

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Customer Reviews (1 review)

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Ajs Tire & Auto
December 21, 2011

I'm a firm believer of supporting local businesses so I called AJ's to get a feel for how accommodating and friendly they might be. Talking with the owner about the good ole days and the importance of local support I felt like he was a kind man. I had a list of several little things that needed repair plus the main problems of my heater not working and my exhaust system that needed work. When I called 3 days later they told me that the fuel pump was fine, shocks need some work but they didn't fix them, they did work on the brakes and replaced the radiator, changed the oil and did an inspection. But they now informed me that they do not work on exhaust systems nor did they want to get in to the complication of fixing my heater (it's winter and freezing). None of the little things were fixed. The bill was $680. It seemed like an awful lot since it was still not i good condition but I did not dispute it. I was dropped off by a friend to pay and pick up my Jeep. I wrote a check and nicely offered it to the mechanic - the owner was home sick - the mechanic folded his arms across his chest and coldly said "we don't take checks." I politely asked if he would please make an exception because I was not a student or tourist, I am a 33 year resident and a 20 year seasonal resident before that. I also told him that I chose that shop because it was locally owned and operated and that locals should be able to support each other. I had not seen the 'no checks' sign in the conglomeration of other signs, ads and clutter. I told him that I did not have the cash, I didn't have a debit card on that account, I had no way to get home and I will add a $15 tip for his trouble. He was very rude as he stood there glaring at me with no "I'm sorry for your inconvenience" or anything - just that hateful stare. I finally reached someone who could pick me up and leave without my car. I am so hurt that they didn't appreciate my business enough to make an exception since they didn't even fix my car! This is a week before Christmas for goodness sake! While I do understand the necessary policy of no checks because of the university students who regularly write bad checks but locals who want continued community support should not be so firm with this policy. They sure lost my business.

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