Service manager was very unprofessional. Over promised how quickly the work would get done, and showed no urgency whatsoever when it took much longer than expected. I saw him literally forget about another customer besides myself, whom he kept waiting at the counter for ~20 minutes before the other customer ran out of patience and left. I wish I could remember the guy's name. I was so annoyed I just left and promised myself never to come back. The previous gentleman I had worked with (South African/Australian guy, I think Mike?) was great, but this new guy has no business working in a customer-facing role.