Close

Action Auto Repair

tom@actionautorepairaz.com
2618 W Deer Valley Rd
Phoenix, AZ 85027 USA
View map and get directions
07:00
17:00
http://purl.org/goodrelations/v1#Monday
07:00
17:00
http://purl.org/goodrelations/v1#Tuesday
07:00
17:00
http://purl.org/goodrelations/v1#Wednesday
07:00
17:00
http://purl.org/goodrelations/v1#Thursday
07:00
17:00
http://purl.org/goodrelations/v1#Friday
CLOSED
CLOSED
T
7:00am to 5:00pm
S
Closed
W
7:00am to 5:00pm
Su
Closed
Th
7:00am to 5:00pm
M
7:00am to 5:00pm
F
7:00am to 5:00pm
Call now:
(623) 300-1325
151 Verified Reviews

Auto Repair Experience

  • Thomas O'Kane, Owner
  • Established 1996
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 68 Years of Car Repair Experience
RepairPal Scorecard

Action Auto Repair was established in 1996 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician who is equipped with the state of the art tools and diagnostic equipment necessary for today's modern vehicles. The shop also has a BMW and European car Specialist with over 20 years of experience.

Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, to state smog inspections, as well as your scheduled maintenance needs. All this work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “helpful”, “honest”, “knowledgeable”, and “professional”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.

Details

Auto Repair Experience

  • Thomas O'Kane, Owner
  • Established 1996
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 68 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Gas/Diesel
  • Heated Waiting Room
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Affiliations

  • Bosch Service Network

Message from the Shop

We have been in the auto repair business for over 20 years. We employ only Certified ASE Mechanics.
On site, we have a highly trained BMW specialist to service not only BMWs, but Mini Coopers and any other European model. He is equipped with all the specialized equipment needed to repair those complex models just as well as the dealership - but at a much better price.
Our 3 Year/36,000 Mile Warranty is the best in the business.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

151 Verified Reviews
5 stars
(109)
4 stars
(33)
3 stars
(6)
2 stars
(1)
1 star
(2)
by - Verified Customer March 09, 2017

Great work and good prices. I am new to AZ so this will be my new car repair place.

by - Verified Customer March 09, 2017

I had a full synthetic oil change, front end alignment, & an AC repair. The compressor was leaking, but other items (dryer, hose, compressor, condenser, orfice tube) were replaced (I think to make sure it would not fail during the 3 year warranty period) for about $3,400.

by - Verified Customer March 08, 2017

Always pleased with the service we have received. Thank you.

by - Verified Customer March 08, 2017

All went well.

by - Verified Customer March 07, 2017

First time visitor to the shop. Know one of the new mechanics. Impressed with warranty on work.

Show more reviews
by - Verified Customer March 06, 2017

Work at shop is super clean, manager was very helpful and knowledgeable. Prices were high, but you pay for what you get. Great job!

by - Verified Customer February 28, 2017

Great service!

by - Verified Customer February 27, 2017

I asked them to install a part to bypass the VATS on my GM car. It was something they had not seen before, but they installed it correctly and the system now works as it should. They were willing to work with me to get a fix by going beyond the routine and standard method.

by - Verified Customer February 26, 2017

They are the best! I will never go to brakes plus again, they would not finish what they fixed. This shop will always be my only choice for vehicle maintenance. They earned my trust.

by - Verified Customer February 21, 2017

Wonderful people to work with. Spent a great deal of time getting the part we needed.

Show more reviews
by - Verified Customer February 21, 2017

Nice staff, great work. A bit pricey, but may be worth it. We'll see with further needs.

by - Verified Customer February 21, 2017

Joe is great! I will come back again.

by - Verified Customer February 20, 2017

Great service!

by - Verified Customer February 20, 2017

Fast turn around.

by - Verified Customer February 20, 2017

Great experience.

Show more reviews
by - Verified Customer February 16, 2017

Very friendly and professional.

by - Verified Customer February 14, 2017

Joe was very friendly and helpful.

by - Verified Customer February 13, 2017

Great atmosphere. They were really polite and the car was finished when promised. They went above and beyond to make sure we were taken care of.

by - Verified Customer February 13, 2017

Excellent.

by - Verified Customer February 13, 2017

Great staff and top notch mechanics!

Show more reviews
by - Verified Customer February 12, 2017

Pete and the other guys were very helpful. My vehicle was having problems that were hard to diagnose, but they worked hard and fixed the problem quickly. I wouldn't take my vehicle anywhere else!

by - Verified Customer February 08, 2017

Great

by - Verified Customer February 08, 2017

My A/C compressor had an intermittent issue of turning off. The Action Auto tech determined a rodent had damaged the wire powering the unit. No other repairs were needed.

by - Verified Customer February 07, 2017

Just had an oil change, was done a lot faster than they originally said. Great experience.

by - Verified Customer February 06, 2017

Been doing business with Joe for probably 10 years now. Never once felt pressured and always feel I'm getting the honest deal.

Show more reviews
by - Verified Customer February 02, 2017

They did what was needed to keep my car running.

by - Verified Customer February 01, 2017

I got good quick service and was satisfied with the final job.

by - Verified Customer February 01, 2017

Always great service. And with a smile.

by - Verified Customer February 01, 2017

It was a great experience and the service manager was knowledgeable and kind.

by - Verified Customer January 31, 2017

action auto is friendly, fair and trustworthy they have been my auto mechanics for 10+ years very satisfied

Show more reviews
by - Verified Customer January 31, 2017

Happy with service.

by - Verified Customer January 30, 2017

Great price; basic repair that I thought was beyond me. Wasn't overcharged and its what keeps me coming back.

by - Verified Customer January 26, 2017

Excellent diagnosis and expert repair of a tricky problem. I was very comforted that I was getting the true and full picture. The car has been great since Action fixed it.

by - Verified Customer January 24, 2017

Action Auto Repair provided prompt affordable service on my vehicle. I left one garage who was unable to diagnose what I heard & knew was a problem in my engine, and Curtis at AAR found the problem immediately & repairs were finished by the next day. Action Auto Repair is 2 minutes from our home, so we are pleased to have discovered a trustworthy garage in the neighborhood.

by - Verified Customer January 23, 2017

Good experience.

Show more reviews
by - Verified Customer January 18, 2017

I went in for a routine oil change. Based on my vehicle s history, they suggested additional maintenance that should be considered due to the vehicle s age and mileage. We went over all the items and their individual cost. The decision was up to me, I was never pressured. In the end, I felt comfortable choosing items to be taken care of now, and others that we would postpone until my next visit. They were very transparent about the services. There was nothing hidden from me.

by - Verified Customer January 16, 2017

I always feel comfortable with their recommendations and confident in their repairs.

by - Verified Customer January 16, 2017

The repairs went according to plan.

by - Verified Customer January 15, 2017

Joe and his team were great. They actually showed me the replaced parts. I didn't ask, but it demonstrates honesty! Thanks guys!

by - Verified Customer January 12, 2017

Excellent Customer Service!! Very impressed with the quality of work and the courtesy transport is very convenient, will definitely return.

Show more reviews
by - Verified Customer January 08, 2017

Everything completed as requested per usual.

by - Verified Customer January 04, 2017

Great group of people, I trust them. I think they're worth the extra I paid over the dealership for the same work. The reason is they're local, friendly and I trust them.

by - Verified Customer January 04, 2017

All work performed was satisfactory.

by - Verified Customer January 03, 2017

Nice people, explain the work done, prices seem high. When I call around to other good shops I get lower quotes. It seems Action runs 15-20% higher. Otherwise I'm happy with the shop.

by - Verified Customer January 03, 2017

Action Auto Repair is owned & managed by honest, talented people. Those characteristics go a long way with the maintenance of my vehicles. Thank you!

Show more reviews
by - Verified Customer January 02, 2017

This local shop is great!

by - Verified Customer January 02, 2017

They always keep our cars in good shape.

by - Verified Customer January 02, 2017

Been going here for more than 25 years with great results every time.

by - Verified Customer December 29, 2016

The staff at Action Auto are personable, genuine and not high pressure.

by - Verified Customer December 27, 2016

Always kind and willing to explain what and why the work is to be done.

Show more reviews
by - Verified Customer December 26, 2016

Action Auto is a fair and trusted repair facility. Have been going there for years and trust that the job will be done in a professional manner without gouging me on price.

by - Verified Customer December 25, 2016

Good.

by - Verified Customer December 21, 2016

Awesome service and work!

by - Verified Customer December 21, 2016

Excellent service!!!

by - Verified Customer December 21, 2016

Both men in office were friendly, explained work to be done and what repairs were made. I appreciated Joe showing me the old parts from my truck. I will no doubt be returning to the shop.

Show more reviews
by - Verified Customer December 21, 2016

60,000 mile service, no problems.

by - Verified Customer December 20, 2016

Great staff!

by - Verified Customer December 18, 2016

I appreciate the fact that they called me to explain the problem and gave me a reasonable rate. I also appreciate that they can pick me up from work to retrieve my car. One bonus was that they also washed my car. A pleasant surprise!

by - Verified Customer December 15, 2016

Great customer service. Trust them with my car every time and the only place I go.

by - Verified Customer December 15, 2016

I wouldn't take my car where else. Great staff!!!

Show more reviews
by - Verified Customer December 13, 2016

Quality work.

by - Verified Customer December 13, 2016

The two men at the front desk are always friendly and helpful. Tom makes a good driver for those that need a ride. He seems grumpy cause he has to work.

by - Verified Customer December 12, 2016

I love this shop. I moved quite a distance from it and no way would I take my car anywhere else. All of the people in the shop are awesome. Customer service is top shelf.

by - Verified Customer December 08, 2016

Everyone was friendly & knowledgeable!

by - Verified Customer December 08, 2016

Honest and only do what is needed.

Show more reviews
by - Verified Customer December 07, 2016

As far as $100 oil changes go, they did a fine job. I'll be shopping.

by - Verified Customer December 06, 2016

My experience was great.

by - Verified Customer December 05, 2016

Dropped car off and picked it up on time. The car was fixed and explained. They were very respectful and priced right.

by - Verified Customer December 05, 2016

Great job as usual Thanks Pete and Joe.

by - Verified Customer December 05, 2016

Had the usual checkup and maintenance performed along with a recommended service. I received a call and explanation of what services to consider in the near future since my vehicle is just shy of 60K miles.

Show more reviews
by - Verified Customer December 04, 2016

Went in for recommended maintenance work. All the staff were courteous. Free shuttle back to my home was great. Work was done the same day, new struts and brakes. Car feels much better to drive now. Will be visiting this shop in the future.

by - Verified Customer December 04, 2016

The guys are professionals, they explain everything to you and take the time to answer all question. One of the best shops I have been to.

by - Verified Customer December 04, 2016

Action Auto has always been wonderful to work with. They are friendly and really care about you and your car. Love the new BMW mechanic!!

by - Verified Customer December 01, 2016

Everyone there is always very pleasant, and I trust you are not recommending things that don't have to be fixed, or at least not right away.

by - Verified Customer December 01, 2016

I've gone here for years and always get what I need done! Very clean, professional, modern shop! Thanks guys!

Show more reviews
by - Verified Customer December 01, 2016

Excellent service and a very friendly team.

by - Verified Customer November 30, 2016

Everyone is so friendly and does such a great job! My car is running primo now. This is my new go to repair shop. Highly recommend.

by - Verified Customer November 30, 2016

Excellent.

by - Verified Customer November 30, 2016

Great service.

by - Verified Customer November 29, 2016

Always a fair and reliable car service center.

Show more reviews
by - Verified Customer November 28, 2016

I really loved the positivity from everyone there. I also loved that they were able to explain to me that was going on and what needed to be done.

by - Verified Customer November 28, 2016

Been using these guys for 14 years. They are the best around.

by - Verified Customer November 27, 2016

Work was done on a timely fashion.

by - Verified Customer November 22, 2016

I always recommend Action Auto Repair to all my friends. We have been taking our vehicles to them for over 25 years and have never had any issues of any sort. They are professional, accurate, fair, timely and always explain their repairs in terms you can understand and will also always show you the old parts when replaced.

by - Verified Customer November 21, 2016

Great team! Honest work and they go the extra mile to ensure you have a safe dependable vehicle. I highly recommend.

Show more reviews
by - Verified Customer November 21, 2016

Awesome!

by - Verified Customer November 20, 2016

This shop was awesome!!

by - Verified Customer November 17, 2016

Action Auto always does fantastic work on my vehicles and I would recommend anyone.

by - Verified Customer November 17, 2016

This is the ONLY shop in 4 years that made a point to order the right oil for my vehicle.

by - Verified Customer November 16, 2016

Always a great experience!

Show more reviews
by - Verified Customer November 16, 2016

Fair price for excellent service.

by - Verified Customer November 14, 2016

Did good, thorough work, especially considering that it was diagnostic troubleshooting on an OBD1 vehicle.

Solved multiple problems all of which were playing off one another -- these are the toughest types of jobs.

by - Verified Customer November 08, 2016

I will continue to visit Action Auto Repair and recommend them to friends!

by - Verified Customer November 08, 2016

Shop is user friendly and have been using them for years.

by - Verified Customer November 08, 2016

The staff were all knowledgeable and professional. My wait was pleasant using WiFi in the front counter area. My car was ready sooner than expected and as a woman I

Show more reviews
by - Verified Customer November 03, 2016

Great brake. Service. Not as expensive as predicted because not all brakes needed redone.

by - Verified Customer November 03, 2016

Great service, as always.

by - Verified Customer November 02, 2016

The car was fixed but there was an exhaust leak which made a little noise. I talked to them and they fixed it at no charge..That was great service and I will be going back in the future.

by - Verified Customer November 01, 2016

I have always been happy with the work performed and my experience.

by August 31, 2016

Great service, fast repairs.

Show more reviews
by - Verified Customer August 30, 2016

Great customer service.

by - Verified Customer August 30, 2016

Super fast Oil/Filter change with NO appointment...

by - Verified Customer August 26, 2016

Great, just like the previous 2 times.

by - Verified Customer August 24, 2016

Great service, honest advice and a ride back to work!

by - Verified Customer August 24, 2016

Honest. Reliable. Fast. Friendly.

Show more reviews
by - Verified Customer August 24, 2016

Excellent service. Had an oil change and was on my way in 45 minutes.

by - Verified Customer August 22, 2016

I appreciate excellence in service, timely repairs, and the list of additional items to be repaired in the future but not necessary today.

by - Verified Customer August 22, 2016

Great Service.

by August 17, 2016

Excellent service.

by - Verified Customer August 17, 2016

Honest shop, courtesy car.

Show more reviews
by - Verified Customer August 12, 2016

I have done business with Action for years, they are my go-to guys for auto repair.

by - Verified Customer August 11, 2016

The guys are very nice and professional.

by - Verified Customer August 11, 2016

I've been taking my cars there for years! These guys are great! Fast, Fair priced and won't try to get you to make repairs that aren't needed.

by - Verified Customer August 10, 2016

I went to your shop because I was referred to you guys by Mark Salem. I have a timing belt done. I also referred my nephew to get some work done on his car. I believe in you guys l, you do great work for a great price. I will continue to refer you guys to everyone I encounter that needs work done on their vehicle.

by - Verified Customer August 09, 2016

Very friendly and helpful. They fixed the problem quickly and at a great price.

Show more reviews
by - Verified Customer August 09, 2016

I had to bring in my car 3 times within 2 weeks. The first time was for a tune up and I ended up having to replace a fuel pump then I didn't even make it home before my radiator broke (which had no prior problems). I got it towed to the shop and after they fixed it I took it home and as soon as I got home my water pump miraculously gave out and they said I had to replace my whole timing belt with it.

by - Verified Customer August 08, 2016

Very friendly great customer service.

by - Verified Customer August 08, 2016

Courteous, professional, and done at the time they stated.

by - Verified Customer August 01, 2016

Action Auto is amazing. Extremely inexpensive, great customer service, and all around very enjoyable experience.

by - Verified Customer August 01, 2016

Great service and super job done.

Show more reviews
by - Verified Customer July 27, 2016

Great service. Very friendly staff.

by - Verified Customer July 27, 2016

Very good, knowledgeable. Pretty reasonably priced.

by July 25, 2016

Work was good and customer service was great!

by - Verified Customer July 21, 2016

They are quick.

by - Verified Customer July 21, 2016

Great service, will continue to use them for all of our vehicles!

Show more reviews
by - Verified Customer July 19, 2016

They addressed all my concerns. Clearly explained my options and came in under budget.

by July 15, 2016

First time was for 45,000 mi check on my 2014 Camry. They did a good job from what I can tell. They did talk me into an oil change that wasn't scheduled due to the AZ heat. They said check would cost $49 but then charged me $68. But I did find a splendid realtor by making a contact at this shop. Second time was for low tire pressure - was surprised they weren't set up to deal with tire repairs and sent me to another place.

by - Verified Customer July 12, 2016

The guys are very friendly. They are up front with you and didn't high pressure me to do more work on my car than needed.

by - Verified Customer July 11, 2016

Work done was in a timely manner and they were up front with the job cost.

by - Verified Customer July 08, 2016

People were very friendly and helpful.

Show more reviews
by - Verified Customer June 23, 2016

Friendly service, & replaced my AC compressor in a timely manner. These guys always treat me with respect.

by June 21, 2016

Expensive and had to go elsewhere, where the second garage claimed oil was NOT changed.

by - Verified Customer June 20, 2016

Excellent customer service and attention.

by - Verified Customer June 20, 2016

Always friendly and reasonably priced.

by - Verified Customer June 15, 2016

Cooperative as usual.

Show more reviews
by - Verified Customer June 06, 2016

Action Auto is always very efficient, and more importantly, we can trust them. I've had another shop tell me to replace my entire A/C system, while Action Auto basically just refilled the freon.

by - Verified Customer June 03, 2016

Service was done timely, at quoted price and with quality.

by - Verified Customer June 01, 2016

Had to return a 2nd time for the guys to further fix an issue that I paid an obscene amount to have fixed in the first place.

by May 27, 2016

I think they were way overpriced, was not told a price until service was done.

by - Verified Customer May 19, 2016

They always perform whatever service I am having in a timely competent manner.

Show more reviews
by - Verified Customer May 16, 2016

Excellent service.

by - Verified Customer May 09, 2016

Reliable service, on time, personable. Pricing seems higher at new location, understandably.

by - Verified Customer May 06, 2016

Best service, price, and they are professional!

8 verified customers did not leave comments but provided these ratings:
by Ken, Wilton, Chris, Lisa, Jeff, Amy, Cissie
by Milton
Map
Get Directions to Action Auto Repair
We certify the best mechanics so everyone can get quality auto repair at fair prices.
  • High quality repair
  • Guaranteed fair prices
  • Real, verified reviews
  • Current expert training
  • Warranty on repairs
  • Great customer service
For Shop Owners