Message from the Shop
We have been in business for over 20 years. Our business takes quality and customer service seriously. As a NAPA Auto Care Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code we pledge to: Perform high-quality diagnostic and repair services at a fair price using quality NAPA parts, employ ASE-certified technicians in all areas of work performed, and be dedicated to customer satisfaction.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Muffler & Exhaust||Oil Change & Lube||Scheduled Maintenance||Service & Repair|
|Timing Belts||Tire Sales/Repair||Transmission Repair||Windshield/Glass|
|Car Delivery||Car Pickup/Dropoff||Child Friendly||Coffee|
|Heated Waiting Room||Open Saturday||Open Weekends||Parts/Accessories|
|Se Habla Espanol||Service Guarantee||Shopping Nearby||Shuttle|
Customer Reviews (2 reviews)2 Sort by: Helpful |
On March 19, 2010 I had my '05 Hyundai Sonata in for the 60K mile service. 3 months later on June 19, '10 the check engine lights came on and the car stalled. My minor sons and I were stuck in the desert at temps over 116°F until the car could be fixed by Harbor Hyundai Monday, June 21. The crankshaft sensor had malfunctioned which was caused by severely degraded timing belt assembly which was supposed to have been replaced during the 60K mile service. Mr. Chuck Albert, the service manager at Accurate, concurred. The belts should have been replaced and he admitted they were responsible. He took the information to the owner, Mr. Rob Jeffries. However, that was 6 weeks ago. I've made several calls, which Jeffries refuses to take. He's refused the certified letter of demand I sent 2 weeks ago as well which makes no sense. I only asked to be reimbursed for expenses that were as a direct result of the shop's failure to service my car.
Your car is something you entrust your life and the lives of your loved ones with. You get service that you feel you can entrust your life, even your children's lives with. If you do value you and your children's lives, you're best to steer clear of this business. Clearly they do not value customer service and safety as much as they claim on their websites.