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ACA Automotive

5101 E. Willow St, Long Beach, CA 90815 Map & directions

Call Now: (562) 321-9214

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About ACA Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
91
Technical Ability (?)
93
Tools & Equipment (?)
85
Customer Service (?)
97
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Advanced Computer Automotive (ACA) has a very experienced staff of service writers and technicians ready to handle your service and repair needs. They place a high value on ASE certifications; two of their technicians are ASE certified Master Technicians and the combined years of experience for all of their technicians is 124 years. With a goal of complete customer satisfaction from start to finish, it's easy to see why ACA is part of our Certified Shop Network. ACA is also a California Smog Check Test and Repair Station and is open on Saturdays!

Message from the Shop

ACA Automotive is Long Beach's premier dealer alternative for automotive repair. Providing complete automotive repair for every make and model; while tailoring the service experience to the individual customer has made ACA Automotive a world class facility. Complete customer satisfaction is the ultimate goal from start to finish.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Tire Sales/Repair Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Car Wash
Child Friendly Coffee Early Bird Dropoff Extended/Evening Hours
Financing Free Inspection Gas/Diesel Heated Waiting Room
Loaner Car Military Discount Open Saturday Parts/Accessories
Rental Car Se Habla Espanol Senior Discount Service Guarantee
Shuttle Towing Warranty Accepted Wireless Internet

Customer Reviews 71 verified reviews (74 total)

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ACA Automotive
Verified Customer
September 19, 2012

The cost of my service in my opinion was overpriced. When you can look in the penny saver and see the price offered, that should be the price charged. As a repeat customer having to ask for the preferred cost should not be necessary. I always feel like I am being ripped off after any service at this repair shop.

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ACA Automotive
Verified Customer
September 21, 2012

I would not recommend them to anyone, I would not go back there. If I had a chance to tell anybody to stay away from them, I would!

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ACA Automotive
Verified Customer
August 28, 2012

If they keep your car more than one week, they should wash your car as a courtesy.

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ACA Automotive
Verified Customer
August 20, 2012

I was quoted $1400 on my repairs to my vehicle after the $80 charge to inspect the vehicle. I felt the price was too high and was going to get a second opinion and the service desk said they were going to shop around for cheaper prices. I do not understand why they couldnt have shopped around for the cheapest prices to begin with but only dropped the price to $1300. My co-worker advised me to a mechanic of his and thg job was completed for $500. The vehicle is running perfect. I had been going to ACA for 3-4 years prior and will not return because of this instance. Who knows how many other times they have overcharged me.

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ACA Automotive
Verified Customer
August 07, 2012

Was told I needed a new battery according to a test/diognostic which I was charged $70 plus the fee for the New battery, including labor. 2 days later my car wouldn't start, so I took my car back to ACA and was told it was actually the Starter. What is the point of a test/diaognostic if it fails to find the real issue. So not only was I charged for a test that failed, a battery that I didn't need but received a lack of follow through from ACA to let me know that the car was ready and I had to call them to see if my car was ready and then expected to pick-up my car when they offer a shuttle service only to find out that this service is not available after 5pm. Let me add by saying 5pm was the time I was promised my car and that I would be receiving a phone call from ACA that my vehicle was ready. They did refund me half of the $70 diaognostic fee but better Service to the customer would have been to not charge at all for a test that does not work.

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ACA Automotive
Verified Customer
July 16, 2012

I was charged for tire rotation. My tire pressure was not checked. Tires were not rotated or pressure checked on my wife's car when it was serviced. We were told that my wife's care needs a valve job. Another mechanic said it did not.

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ACA Automotive
Verified Customer
June 23, 2012

mechanics are in too big of a hurry...making too many little errors on all the cars in my family. I am done with them

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ACA Automotive
Verified Customer
June 18, 2012

They said they repaired my problem and I had to spend a lot more money and use the dealer to fix the problem

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ACA Automotive
Verified Customer
June 13, 2012

I was quoted a repair which would have been unnecessary and overly costly. I chose to take my vehicle to another company and the diagnosis was completely different and the cost was more than 1/2 the quoted cost from ACA. I have recently heard of other related situations from acquaintances I have spoke to.

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ACA Automotive
Verified Customer
June 13, 2012

After almost two full days, my car was still not done when promised. I don't even think my alignment was completely corrected.

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ACA Automotive
Verified Customer
June 01, 2012

Had a light bulb replaced in the right front headlight and less than a month later I had to have it replaced again as the bulb quite working

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ACA Automotive
Verified Customer
September 22, 2012

Excellent service, very nice people, and they do not push any other service on you.

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ACA Automotive
Verified Customer
September 21, 2012

The customer service was fantastic and my car was ready on time.

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ACA Automotive
Verified Customer
September 21, 2012

Their service is good.

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ACA Automotive
Verified Customer
September 20, 2012

Repairs are costly and being without my car is something I hate. ACA was most helpful in minimizing all the discomfort associated with auto repair. Their courteous service and fairness in which I was treated was a welcome change from previous experiences. Thank you ACA Automotive.

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ACA Automotive
Verified Customer
September 19, 2012

Always personable and high quality service. Thank you!

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ACA Automotive
Verified Customer
September 19, 2012

It's just a good place, a friendly atmosphere and they help. If you need a ride home they will give you a ride home, if something goes wrong they will give you a courtesy call and let you know.

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ACA Automotive
Verified Customer
September 18, 2012

I highly recommend ACA Automotive.

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ACA Automotive
Verified Customer
September 18, 2012

They were just great. they did it in a timely fashion. I've taken several cars over their and it is always quick, efficient.

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ACA Automotive
Verified Customer
September 18, 2012

It was just excellent, excellent service.

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ACA Automotive
Verified Customer
September 17, 2012

Honest repair shop!

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ACA Automotive
Verified Customer
September 15, 2012

ACA is the best place around. Honest, hard working employees - always with a smile on their face. I can't recommend them enough!

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ACA Automotive
Verified Customer
September 15, 2012

My car kept overheating they couldn't figure out what was wrong, they sent me back 4 times. Service techs are clueless. I had brakes done they still are squealing, they say they is nothing wrong with them.

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ACA Automotive
Verified Customer
September 15, 2012

Ask for Victor, the service advisor, he's a professional, the best!

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ACA Automotive
Verified Customer
September 15, 2012

I think their works good and they get done on time, sometimes their works expensive.

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ACA Automotive
Verified Customer
September 13, 2012

Wonderful staff to work with.

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ACA Automotive
Verified Customer
September 13, 2012

knowledgable and helpful reps

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ACA Automotive
Verified Customer
September 10, 2012

done sooner!

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ACA Automotive
Verified Customer
September 10, 2012

not just satisfaction with the car repairs, but very important to me is the treatment given by all Assoc. Recommend ACA highly~~~~~~~~

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ACA Automotive
Verified Customer
September 08, 2012

Did not tell truth about repairs. They changed the story from phone call to inform when car was ready and picking up call. Staff extremely unprofessional. Be very cautious about using this shop!

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ACA Automotive
Verified Customer
September 07, 2012

Robert, who always helps us, goes out of his way to make sure we are taken care of.....love, love him :) But all the guys are really awesome...

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ACA Automotive
Verified Customer
September 07, 2012

Happy about the repairs that were done

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ACA Automotive
Verified Customer
September 02, 2012

Victor is the best! He is clear, honest, and personable.

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ACA Automotive
Verified Customer
September 01, 2012

In this case the repair shop could not find the cause of the problem..it was at this time they called the dealer when they are in trouble. I don't know if they have the right test equipment. This was the first time they have left a job incomplete. Wiring was left exposed,panels we not put back in place, screws were stripped and calls were missed. If this was my first time going to this shop I would not go back, but heretofore they have given great service. I guess everyone has a bad day. They did perform a smog test I didn't authorize but it was an attempt to repair the problem. They couldn't turn off a "check engine" light....which I did after returning home with the vehicle by disconnecting the negative terminal, this allowing the system to re-set itself....the orginal problem thaI I needed to have the vehicle pass the smog test....which it did.

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ACA Automotive
Verified Customer
September 01, 2012

It was one of the hottest days of the summer. I was grateful for the clean, cool waiting area!

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ACA Automotive
Verified Customer
August 31, 2012

Everyone at ACA Automotive was very friendly and answered all my questions. Very professional! I will return for all my automotive needs!

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ACA Automotive
Verified Customer
August 29, 2012

Always professional and cheerful.

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ACA Automotive
Verified Customer
August 25, 2012

ACA Automotive helped me in a very personal way. Having owned an Isuzu Trooper since it was purchased new in 1993, they marketed themselves as specialists for repair of this vehicle. Since they no longer manufacture Troopers, I was very thankful that they had this knowledge. Coming off another shop's failure to resolve problems I was having with the Trooper, ACA was very welcoming, engaging and honest about what was truly needed to correct the problem I had, and they certainly delivered in resolution, as well as built up my confidence that they can deliver as charged. I will now continue to use them for all of my vehicles - as they are honest, reliable and trustworthy. I highly recommend them.

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ACA Automotive
Verified Customer
August 17, 2012

Excellent verbal and written communication with customers; final invoice in clear language and detail.

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ACA Automotive
Verified Customer
August 16, 2012

Excellent customer service. Friendly staff. Highly recommended.

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ACA Automotive
Verified Customer
August 13, 2012

When i came in to A C A my engine lite was on so i had them to put it on the scope to find out what was wrong so when i came back they told me what was wrong they told me it was one of the sensors was bad so i ask them how much to fix it when they told me the price i was shocked so i said go ahead and fix it.

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ACA Automotive
Verified Customer
August 10, 2012

nice people

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ACA Automotive
Verified Customer
August 08, 2012

I would certainly go back if needed.

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ACA Automotive
Verified Customer
August 08, 2012

I was charged a minimum fee and no work was done

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ACA Automotive
Verified Customer
August 04, 2012

I have been pleased in the past but this specific visit seemed like I ended up paying for them to check a bunch of stuff, not even fix it, and then it took way longer than expected when I needed my car the next day, so they weren't able to do any of the service I needed after all. I was pretty bummed. They don't apply the diagnostic costs towards repairs which seems like most other places do nowadays...

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ACA Automotive
Verified Customer
August 03, 2012

Excellent Customer Service, Thank you for the professionalism

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ACA Automotive
Verified Customer
August 02, 2012

Great customer service with staff.

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ACA Automotive
Verified Customer
August 02, 2012

Victor is very reliable n nice!

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ACA Automotive
Verified Customer
August 01, 2012

My truck was is desperate need of a brake job. It cost $900 and two days later and to this day my brakes squeak and my truck doesn't stop like it should.

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ACA Automotive
Verified Customer
August 01, 2012

The Staff members are very helpful and and friendly. They seem very appreciative of the customers and pleased to serve.

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ACA Automotive
Verified Customer
July 19, 2012

ACA has provided exemplary service at reasonable prices and is easily referrable to friends and family.

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ACA Automotive
Verified Customer
July 19, 2012

Repairs and service seem to take longer to complete than I have experienced in other locations.

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ACA Automotive
Verified Customer
July 19, 2012

VERY GOOD!!

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ACA Automotive
Verified Customer
July 18, 2012

great service

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ACA Automotive
Verified Customer
July 14, 2012

Gentleaen at the front desk always has a smile on his face, very friendly & no pressure about car repairs.

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ACA Automotive
Verified Customer
July 10, 2012

Be more realistic about actual time vehicle was worked on.

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ACA Automotive
Verified Customer
July 06, 2012

Always professional.

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ACA Automotive
Verified Customer
July 06, 2012

Victor and the owner worked with us on pricing and we will continue to be long term customers.

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ACA Automotive
Verified Customer
July 05, 2012

I have been going to this shop for quite a few years and they are always very thorough with my repairs and if they suggest something needs to be done to my car I trust that it does. This is very important for me. I don't mind paying the money if I know the car needs the service they suggest.

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ACA Automotive
Verified Customer
June 28, 2012

Customer service is really important to me. This includes the correct spelling of my name. ACA always gets it right. This survey intro letter got it wrong.

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ACA Automotive
Verified Customer
June 23, 2012

Wasnt thrilled that they put a customer discount card onto my car keychain. The metal ring was not meant to have something squeezed onto it and it stretched out my keyring. The next day my car remote got separated from the key and temporarily lost while running an errand. I went back to the store/parking lot to search and later found the remote but not without panic that I would need to purchase a new remote which is not inexpensive.

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ACA Automotive
Verified Customer
June 15, 2012

Smog Check passed.

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ACA Automotive
Verified Customer
June 14, 2012

I've been going here for years, had no problems

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ACA Automotive
Verified Customer
June 13, 2012

Excellent customer service

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ACA Automotive
Verified Customer
June 11, 2012

I recommend ACA to anyone who needs a repair shop for their car. Their customer service is second to none, their work is great and I trust their recommendations. I have never felt pressured to have work done. In fact, when I have asked them if I need other work done, they usually patiently explain to me why I should or shouldn't have it done. And they usually say I don't need it done. What mechanic does that??!! You can probably find a place that's cheaper but I think it's worth paying a little more for a repair shop I trust and like.

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ACA Automotive
Verified Customer
June 09, 2012

Good people to do business with.

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ACA Automotive
Verified Customer
June 08, 2012

Im always treated very well by all the employees

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ACA Automotive
Verified Customer
June 06, 2012

Great automotive maintenance and repair facility. Friendly staff and they were willing to use my own parts during several of my maintenance appointments.

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ACA Automotive
Verified Customer
May 31, 2012

It was a smog check

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ACA Automotive
Verified Customer
May 31, 2012

The tow truck driver was extremely courteous, helpful, and accommodating!

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ACA Automotive
Verified Customer
May 25, 2012

Both check in and check out was geat. These guys are pros. It might cost some $...but you don't have to return your car for the same problem. Adam is the boss and is VERY FAIR. Get it done right...not fast. Use these guys. I used them for the past 5 yrs.

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ACA Automotive
May 02, 2010

The prices are just like at the dealerships, so anybody looking for a mechanic and to save I highly recommend to shop around. I did like the repairs that were done and so far I am satisfied with the results. But, I recently took it for a brief checkup and the cashier recommended that I give it a steam engine cleanup to remove any dirt and residues and see of there truly is a minor leak, as he put it. I asked him if he wrote his advice on the paper and he said yes, I, being the person who knows the legalities that things must be in writing, told him that it is not on the paper. He in turn became defensive and said as he put it, "I'm just recommending and it doesn't have to be on paper". I researched with the car dealer and they said they don't recommend steam engine cleanup due to the electronic components there may get damaged. I have now concluded that I may not go back to ACA for service in the future.

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ACA Automotive
November 30, 2010

AAA sent me there for a smog check since they are AAA approved. All i can say is that i was blown away from the start to finish. My car failed the smog test because of the check engine light was on. The charge for a diagnostic is 70.00, so i gave the go ahead since it had to be done in order to register my car. If i chose not to have the diagnostic performed, i was told that there was no charge for the test. As it turned out, it was a loose gas cap, and i was only charged then for the smog test only. Wow.

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ACA Automotive
May 21, 2010

This AAA shop is the best repair and maintenance facility that i have ever gone to. A friend recommended that i take my BMW to them instead of the dealer that i have always gone to. Not only did i save a bundle of money, but the service and time was awesome. Ask for VIctor

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Hours of Operation
Mon - Fri:7:30am to 5:30pm
Sat:7:30am to 5:30pm
Sun:CLOSED
Call Now:

(562) 321-9214

Auto Repair Experience

  1. Adam Kalb, Owner
  2. Established 2004
  3. 5 Auto Repair Mechanics on Staff
  4. 5 ASE Certified Auto Technicians
  5. 124 Years of Car Repair Experience