Excellent service, very nice people, and they do not push any other service on you.
The customer service was fantastic and my car was ready on time.
Their service is good.
I would not recommend them to anyone, I would not go back there. If I had a chance to tell anybody to stay away from them, I would!
Repairs are costly and being without my car is something I hate. ACA was most helpful in minimizing all the discomfort associated with auto repair. Their courteous service and fairness in which I was treated was a welcome change from previous experiences. Thank you ACA Automotive.
The cost of my service in my opinion was overpriced. When you can look in the penny saver and see the price offered, that should be the price charged. As a repeat customer having to ask for the preferred cost should not be necessary. I always feel like I am being ripped off after any service at this repair shop.
Always personable and high quality service. Thank you!
It's just a good place, a friendly atmosphere and they help. If you need a ride home they will give you a ride home, if something goes wrong they will give you a courtesy call and let you know.
I highly recommend ACA Automotive.
They were just great. they did it in a timely fashion. I've taken several cars over their and it is always quick, efficient.
It was just excellent, excellent service.
Honest repair shop!
ACA is the best place around. Honest, hard working employees - always with a smile on their face. I can't recommend them enough!
My car kept overheating they couldn't figure out what was wrong, they sent me back 4 times. Service techs are clueless. I had brakes done they still are squealing, they say they is nothing wrong with them.
Ask for Victor, the service advisor, he's a professional, the best!
I think their works good and they get done on time, sometimes their works expensive.
Wonderful staff to work with.
knowledgable and helpful reps
not just satisfaction with the car repairs, but very important to me is the treatment given by all Assoc. Recommend ACA highly~~~~~~~~
Did not tell truth about repairs. They changed the story from phone call to inform when car was ready and picking up call. Staff extremely unprofessional. Be very cautious about using this shop!
Robert, who always helps us, goes out of his way to make sure we are taken care of.....love, love him :) But all the guys are really awesome...
Happy about the repairs that were done
Victor is the best! He is clear, honest, and personable.
In this case the repair shop could not find the cause of the problem..it was at this time they called the dealer when they are in trouble. I don't know if they have the right test equipment. This was the first time they have left a job incomplete. Wiring was left exposed,panels we not put back in place, screws were stripped and calls were missed. If this was my first time going to this shop I would not go back, but heretofore they have given great service. I guess everyone has a bad day. They did perform a smog test I didn't authorize but it was an attempt to repair the problem. They couldn't turn off a "check engine" light....which I did after returning home with the vehicle by disconnecting the negative terminal, this allowing the system to re-set itself....the orginal problem thaI I needed to have the vehicle pass the smog test....which it did.
It was one of the hottest days of the summer. I was grateful for the clean, cool waiting area!
Everyone at ACA Automotive was very friendly and answered all my questions. Very professional! I will return for all my automotive needs!
Always professional and cheerful.
If they keep your car more than one week, they should wash your car as a courtesy.
ACA Automotive helped me in a very personal way. Having owned an Isuzu Trooper since it was purchased new in 1993, they marketed themselves as specialists for repair of this vehicle. Since they no longer manufacture Troopers, I was very thankful that they had this knowledge. Coming off another shop's failure to resolve problems I was having with the Trooper, ACA was very welcoming, engaging and honest about what was truly needed to correct the problem I had, and they certainly delivered in resolution, as well as built up my confidence that they can deliver as charged. I will now continue to use them for all of my vehicles - as they are honest, reliable and trustworthy. I highly recommend them.
I was quoted $1400 on my repairs to my vehicle after the $80 charge to inspect the vehicle. I felt the price was too high and was going to get a second opinion and the service desk said they were going to shop around for cheaper prices. I do not understand why they couldnt have shopped around for the cheapest prices to begin with but only dropped the price to $1300. My co-worker advised me to a mechanic of his and thg job was completed for $500. The vehicle is running perfect. I had been going to ACA for 3-4 years prior and will not return because of this instance. Who knows how many other times they have overcharged me.
Excellent verbal and written communication with customers; final invoice in clear language and detail.
Excellent customer service. Friendly staff. Highly recommended.
When i came in to A C A my engine lite was on so i had them to put it on the scope to find out what was wrong so when i came back they told me what was wrong they told me it was one of the sensors was bad so i ask them how much to fix it when they told me the price i was shocked so i said go ahead and fix it.
I would certainly go back if needed.
I was charged a minimum fee and no work was done
Was told I needed a new battery according to a test/diognostic which I was charged $70 plus the fee for the New battery, including labor. 2 days later my car wouldn't start, so I took my car back to ACA and was told it was actually the Starter. What is the point of a test/diaognostic if it fails to find the real issue. So not only was I charged for a test that failed, a battery that I didn't need but received a lack of follow through from ACA to let me know that the car was ready and I had to call them to see if my car was ready and then expected to pick-up my car when they offer a shuttle service only to find out that this service is not available after 5pm. Let me add by saying 5pm was the time I was promised my car and that I would be receiving a phone call from ACA that my vehicle was ready. They did refund me half of the $70 diaognostic fee but better Service to the customer would have been to not charge at all for a test that does not work.
I have been pleased in the past but this specific visit seemed like I ended up paying for them to check a bunch of stuff, not even fix it, and then it took way longer than expected when I needed my car the next day, so they weren't able to do any of the service I needed after all. I was pretty bummed. They don't apply the diagnostic costs towards repairs which seems like most other places do nowadays...
Excellent Customer Service, Thank you for the professionalism
Great customer service with staff.
Victor is very reliable n nice!
My truck was is desperate need of a brake job. It cost $900 and two days later and to this day my brakes squeak and my truck doesn't stop like it should.
The Staff members are very helpful and and friendly. They seem very appreciative of the customers and pleased to serve.
ACA has provided exemplary service at reasonable prices and is easily referrable to friends and family.
Repairs and service seem to take longer to complete than I have experienced in other locations.
I was charged for tire rotation. My tire pressure was not checked. Tires were not rotated or pressure checked on my wife's car when it was serviced. We were told that my wife's care needs a valve job. Another mechanic said it did not.
Gentleaen at the front desk always has a smile on his face, very friendly & no pressure about car repairs.
Be more realistic about actual time vehicle was worked on.
Victor and the owner worked with us on pricing and we will continue to be long term customers.
I have been going to this shop for quite a few years and they are always very thorough with my repairs and if they suggest something needs to be done to my car I trust that it does. This is very important for me. I don't mind paying the money if I know the car needs the service they suggest.
Customer service is really important to me. This includes the correct spelling of my name. ACA always gets it right. This survey intro letter got it wrong.
mechanics are in too big of a hurry...making too many little errors on all the cars in my family. I am done with them
Wasnt thrilled that they put a customer discount card onto my car keychain. The metal ring was not meant to have something squeezed onto it and it stretched out my keyring. The next day my car remote got separated from the key and temporarily lost while running an errand. I went back to the store/parking lot to search and later found the remote but not without panic that I would need to purchase a new remote which is not inexpensive.
They said they repaired my problem and I had to spend a lot more money and use the dealer to fix the problem
Smog Check passed.
I've been going here for years, had no problems
Excellent customer service
I was quoted a repair which would have been unnecessary and overly costly. I chose to take my vehicle to another company and the diagnosis was completely different and the cost was more than 1/2 the quoted cost from ACA. I have recently heard of other related situations from acquaintances I have spoke to.
After almost two full days, my car was still not done when promised. I don't even think my alignment was completely corrected.
I recommend ACA to anyone who needs a repair shop for their car. Their customer service is second to none, their work is great and I trust their recommendations. I have never felt pressured to have work done. In fact, when I have asked them if I need other work done, they usually patiently explain to me why I should or shouldn't have it done. And they usually say I don't need it done. What mechanic does that??!! You can probably find a place that's cheaper but I think it's worth paying a little more for a repair shop I trust and like.
Good people to do business with.
Im always treated very well by all the employees
Great automotive maintenance and repair facility. Friendly staff and they were willing to use my own parts during several of my maintenance appointments.
Had a light bulb replaced in the right front headlight and less than a month later I had to have it replaced again as the bulb quite working
It was a smog check
The tow truck driver was extremely courteous, helpful, and accommodating!
Both check in and check out was geat. These guys are pros. It might cost some $...but you don't have to return your car for the same problem. Adam is the boss and is VERY FAIR. Get it done right...not fast. Use these guys. I used them for the past 5 yrs.