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AA Auto Service Center

8004 Avondale Way, Redmond, WA 98052 Map & directions

Call Now: (425) 329-4592

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About AA Auto Service Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability
93
Tools & Equipment
91
Customer Service
91
Customer Conveniences
24 months / 24,000 miles
Parts & Labor Warranty

Assessment Summary

One of the first things that impressed us about AA Auto was their motto, "Where old fashioned service meets new technology," which really took us back to a time when you could pull into a service station and get everything you needed, plus a smile. With more than 30 years of combined experience in the automotive and customer service industry, AA is perfectly equipped to take care of their customers in such a way. The manager, Cliff Galbraith, grew up in Detroit and has been around cars his whole life. Their three technicians are ASE certified and emissions specialists, and two of them are ASE Master Technicians. This top rated AAA approved repair facility also won the "Best of Western Washington" for 2011.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Ram
Saab Saturn Scion
Smart Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

Oil Change & Lube Service & Repair

Amenities

Car Wash Coffee Loaner Car Shuttle

Customer Reviews 16 verified reviews (17 total)

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AA Auto Service Center
Verified Customer
June 09, 2012

They determined that front ball joints needed replacement even though I noticed no problems. After work was done, the steering was terrible and I had to take car in for emergency repairs (new ball joints) in Canada. After I returned, AA looked at the car again and (I think) replaced the ball joints again (no charge). But still the steering is not right and I will have to take the car elsewhere to try to fix a problem that never existed before I took the car to AA.

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AA Auto Service Center
Verified Customer
June 21, 2012

The last 3 years I've used them. AAA recommended them to me. They follow everything to a "T." there is no one else I would let touch my vehicle. They also have great coffee in the lobby.

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AA Auto Service Center
Verified Customer
June 20, 2012

I like the fact that they explain in detail repairs needed and why.

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AA Auto Service Center
Verified Customer
June 19, 2012

They are great. I'll go there forever.

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AA Auto Service Center
Verified Customer
June 15, 2012

Always a good experience.

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AA Auto Service Center
Verified Customer
June 15, 2012

I was impressed with their friendliness and their commitment to getting things repaired right.

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AA Auto Service Center
Verified Customer
June 15, 2012

I was very satisfied with the work. They were on time and very courteous.

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AA Auto Service Center
Verified Customer
June 14, 2012

The two owners are great. They are really friendly. They always remember me and the car I drive. That creates a personal experience. The prices are fair and I would definitely recommend them to anyone.

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AA Auto Service Center
Verified Customer
June 08, 2012

They are great. Cliff is very professional and he talks to me like an normal person. He's not after my money. He just wants to get my car fixed.

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AA Auto Service Center
Verified Customer
June 07, 2012

AA Auto was very fair in pricing and gave me a discount.

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AA Auto Service Center
Verified Customer
June 06, 2012

I have confidence that they will find the real problem the first time and get me back on the road.

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AA Auto Service Center
Verified Customer
June 02, 2012

I wrote out a list of everything I wanted checked, but they thought all I wanted was an oil change. Other than that they were nice. They immediately went over the list once they realized they had forgotten it.

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AA Auto Service Center
Verified Customer
June 01, 2012

Friendly staff, great customer service, shuttle to work, no pressure, what's not to like?

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AA Auto Service Center
Verified Customer
May 30, 2012

Very accommodating

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AA Auto Service Center
Verified Customer
May 11, 2012

Repairs neared price of dealership

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AA Auto Service Center
Verified Customer
May 05, 2012

Friendly and knowledgeable.

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AA Auto Service Center
July 09, 2015

This shop charged me approximately $350 for work they did not perform. It was only by accident that I spoke with the mechanic the next day and learned he hadn't done anything at all to my car, but the front office chose to charge me anyway. Of course I received a full refund. But, if I hadn't accidentally found out they charged me for nothing, not only would I have been out the money, but my car would not have received the service I thought it had. OBVIOUSLY, I CANNOT RECOMMEND THIS SHOP.

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Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(425) 329-4592

Auto Repair Experience

  1. Cliff Galbraith, Manager
  2. Established 1985
  3. 3 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 53 Years of Car Repair Experience