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AA Auto Service Center

8004 Avondale Way | Redmond, WA 98052

(425) 329-4065

Call Now: (425) 329-4065
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RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
93
Tools & Equipment (?)
91
Customer Service (?)
91
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

One of the first things that impressed us about AA Auto was their motto, "Where old fashioned service meets new technology," which really took us back to a time when you could pull into a service station and get everything you needed, plus a smile. With more than 30 years of combined experience in the automotive and customer service industry, AA is perfectly equipped to take care of their customers in such a way. The manager, Cliff Galbraith, grew up in Detroit and has been around cars his whole life. Their three technicians are ASE certified and emissions specialists, and two of them are ASE Master Technicians. This top rated AAA approved repair facility also won the "Best of Western Washington" for 2011.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Ram
Saab Saturn Scion
Smart Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

Oil Change & Lube Service & Repair

Amenities

Car Wash Coffee Loaner Car Shuttle

Customer Reviews (16 reviews)

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  • AA Auto Service Center
    Patrick - Verified Customer
    June 21, 2012

    The last 3 years I've used them. AAA recommended them to me. They follow everything to a "T." there is no one else I would let touch my vehicle. They also have great coffee in the lobby.

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  • AA Auto Service Center
    Ken - Verified Customer
    June 20, 2012

    I like the fact that they explain in detail repairs needed and why.

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  • AA Auto Service Center
    Carlos - Verified Customer
    June 19, 2012

    They are great. I'll go there forever.

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  • AA Auto Service Center
    Wally - Verified Customer
    June 15, 2012

    I was very satisfied with the work. They were on time and very courteous.

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  • AA Auto Service Center
    Mark - Verified Customer
    June 15, 2012

    I was impressed with their friendliness and their commitment to getting things repaired right.

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  • AA Auto Service Center
    Mark - Verified Customer
    June 15, 2012

    Always a good experience.

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  • AA Auto Service Center
    Dong - Verified Customer
    June 14, 2012

    The two owners are great. They are really friendly. They always remember me and the car I drive. That creates a personal experience. The prices are fair and I would definitely recommend them to anyone.

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  • AA Auto Service Center
    Verified Customer
    June 09, 2012

    They determined that front ball joints needed replacement even though I noticed no problems. After work was done, the steering was terrible and I had to take car in for emergency repairs (new ball joints) in Canada. After I returned, AA looked at the car again and (I think) replaced the ball joints again (no charge). But still the steering is not right and I will have to take the car elsewhere to try to fix a problem that never existed before I took the car to AA.

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  • AA Auto Service Center
    Eric - Verified Customer
    June 08, 2012

    They are great. Cliff is very professional and he talks to me like an normal person. He's not after my money. He just wants to get my car fixed.

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  • AA Auto Service Center
    Joel - Verified Customer
    June 07, 2012

    AA Auto was very fair in pricing and gave me a discount.

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  • AA Auto Service Center
    Verified Customer
    June 06, 2012

    I have confidence that they will find the real problem the first time and get me back on the road.

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  • AA Auto Service Center
    Nichole - Verified Customer
    June 02, 2012

    I wrote out a list of everything I wanted checked, but they thought all I wanted was an oil change. Other than that they were nice. They immediately went over the list once they realized they had forgotten it.

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  • AA Auto Service Center
    Verified Customer
    June 01, 2012

    Friendly staff, great customer service, shuttle to work, no pressure, what's not to like?

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  • AA Auto Service Center
    Verified Customer
    May 30, 2012

    Very accommodating

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  • AA Auto Service Center
    Verified Customer
    May 11, 2012

    Repairs neared price of dealership

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  • AA Auto Service Center
    Verified Customer
    May 05, 2012

    Friendly and knowledgeable.

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Hours of Operation

Mon - Fri8:00am to 6:00pm
Fast Facts
  1. Cliff Galbraith, Manager
  2. Established 1985
  3. Online Reputation:
  4. 3 Technicians on Staff
  5. 3 ASE Certified Technicians
  6. 53 Combined Years of Experience