A Master Mechanic
Message from the Shop
“Everyone deserves and depends on owning a top notch running vehicle.
This is a piece of the strong foundation and philosophy that motivates the
service you can depend on at A Master Mechanic, a professional,
personable auto repair shop. It is important to us to provide you a peace of
mind in knowing that your car can be expected to run reliably and efficiently."
Auto Makes We Service
|AC/Heating||Check Engine Light||Diagnosis||Muffler & Exhaust|
|Oil Change & Lube||Scheduled Maintenance||Service & Repair||Smog/Emissions Testing|
|Child Friendly||Coffee||Heated Waiting Room||Service Guarantee|
Customer Reviews (1 review)1 Sort by: Helpful |
We had two major repairs done on our Subaru. The first one was a new timing belt. A couple of days after the job was completed, the car was used to transport kids to a field trip. The car completely overheated on the way up to Galena Creek. Master Mechanics were nice enough to tow it to the shop. They checked it out and stated it needed a head gasket replaced. We took it to another mechanic to get a second opinion. They stated that a radiator hose was completely loose and were surprised that it had not been noticed by Master Mechanics when they looked at the car, or initially when they repaired it because it is so obvious. That was why it overheated. The second auto shop did confirm it needed a head gasket replaced. We got that job done by Master Mechanic and later noticed that the car seemed to smoke a bit and smell slightly like smoke. We were told it was just residue. It continued for some time so we took it to another mechanic who stated our car was leaking in a few places that should have been taken care of by the head gasket job. We took it back to Master Mechanic and since it was under warranty, they had to fix it for free. It continued to smoke for the next few days. We took it to the second mechanic who stated that it looked like they had done nothing to fix the problem and it was still leaking in the same places. We took it back to Master Mechanic and asked them to fix it right.
Another experience we had was that we had one price quoted to us for parts two different times we were in, and then the price changed later in the day to a higher price. We noticed this more clearly because when we were sitting there waiting for our car one of the times, the same thing happened to another customer. He was at the counter and stated that he was quoted one price over the phone and now he was being quoted a higher price for parts. I checked for complaints online, and here on Yelp a person stated it happened to them. We don't feel these guys can be trusted and our experience with them was very stressful and disappointing. I gave them one star because they were friendly.