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A+ Japanese Auto Repair Inc

780 Industrial Rd, San Carlos, CA 94070 Map & directions

Call Now: (650) 204-3032

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About A+ Japanese Auto Repair Inc

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
92
Technical Ability (?)
100
Tools & Equipment (?)
84
Customer Service (?)
96
Customer Conveniences (?)
25 months / 25,000 miles
Parts & Labor Warranty (?)

Assessment Summary

A + Japanese Auto Repair Inc is an incredible family owned shop that has been serving the San Carlos community since 1997. We found this shop to have the highest quality tools and a commitment to green business standards. Eric Sevim is the manager he has many years of industry experience as a technician, service writer and shop owner. He manages a great group of technicians with over 72 years of combined experience, 3 are ASE certified, of those 2 have their ASE Master Certification. With these highly skilled individuals and some of the industries best available tools, it's no wonder why they offer a 25 Month 25,000 mile warranty. For your convenience they offer rental cars, early bird/after hours drop off, and free WiFi.

Message from the Shop

We are the doctor to your vehicle and healthy patients are what we strive for. Vehicles are very complex and require a specialist to diagnose accurately and quickly. Our margin for error on Japanese imports is very low because we focus on these particular makes and models. Some makes and models have common issues that we see often because we work on them so much. We are also on top of recalls and common issues for the makes and models we service.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair
Windshield/Glass

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Child Friendly
Coffee Early Bird Dropoff Extended/Evening Hours Heated Waiting Room
Open Saturday Open Weekends Parts/Accessories Rental Car
Se Habla Espanol Senior Discount Service Guarantee Shopping Nearby
Shuttle Towing Warranty Accepted

Customer Reviews 17 verified reviews (25 total)

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A+ Japanese Auto Repair Inc
Verified Customer
February 27, 2013

They got the job done the second time, but it wasn't done in a timely manner. They told me it was going to be done the next morning. They didn't get to it until two evenings later, and then they realized they had to order parts for it.

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A+ Japanese Auto Repair Inc
Verified Customer
February 27, 2013

You need to make sure you know what you need and to not let them pressure you into unneeded repairs.

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Reply from A+ Japanese Auto Repair Inc -  Eric SevimJune 07, 2013 10:10

Dear Verified Customer,

We are so sorry that you felt pressured into repairs. We don't pay any of our staff on commission so that we avoid this concern.

If you bring your car to our shop, we will never sell you anything you don't need. In fact, we layout a schedule for what should be done now and what can wait for later.

Please give me a call directly if you would like for me to look over your concern. Again we are very sorry that you had a negative experience and we would like to make it right.

Best,
Eric Sevim
Co-Owner
650-595-2277

A+ Japanese Auto Repair Inc
Verified Customer
March 02, 2013

I liked them a lot and I'm going to go back to them. It was a little expensive, but if they charge a lot and do good work, I guess that's ok. They were very pleasant people to talk to. They called me on the phone to let me know when they were done. It was a very positive experience.

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A+ Japanese Auto Repair Inc
Verified Customer
March 02, 2013

They were very knowledgeable and patient for what I went in there for. I wasn't sure about what I wanted for tires. They sat down with me and didn't want to just sell me any tires. I had one little issue with one of the tires, and I called them the next day, and they said to bring it and they fixed it. They definitely wanted to make sure I was 100 percent satisfied with the job they did.

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A+ Japanese Auto Repair Inc
Verified Customer
March 01, 2013

I've been there multiple times, and I've recommended them. They're great. They always pick up the phone. They give me a ride home.

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A+ Japanese Auto Repair Inc
Verified Customer
March 01, 2013

I think that the customer service is very good. They explain things to me very well, and they paid for my rental car. I thought overall it was a good business. I would go back there.

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A+ Japanese Auto Repair Inc
Verified Customer
February 28, 2013

Great service, and fair. Just thoroughness about information and letting you know what work needs to be done and what they will do.

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A+ Japanese Auto Repair Inc
Verified Customer
February 28, 2013

We have been going for 5 years and have always been satisfied with their service.

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A+ Japanese Auto Repair Inc
Verified Customer
February 27, 2013

It's true concierge service. Highly recommend.

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A+ Japanese Auto Repair Inc
Verified Customer
February 26, 2013

They are very knowledgeable. They suggest things that are important to the safety of my family.

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A+ Japanese Auto Repair Inc
Verified Customer
February 25, 2013

They are very friendly. Great customer service. Good personalities in the office. Accommodating. I had to take my car back a couple times for adjustments, and they were very accommodating. They were very willing to look at the car.

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A+ Japanese Auto Repair Inc
Verified Customer
February 25, 2013

They communicate well.

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A+ Japanese Auto Repair Inc
Verified Customer
February 22, 2013

I'm very pleased with the work. Anytime I need something done I take my car there.

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A+ Japanese Auto Repair Inc
Verified Customer
February 22, 2013

There were a couple of things they tried to get me to do that were minor. They added that into the list of things that should be replaced.

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A+ Japanese Auto Repair Inc
Verified Customer
February 21, 2013

They were very nice. They didn't seem like they were trying to do one over on me.

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A+ Japanese Auto Repair Inc
Verified Customer
February 16, 2013

Highly professional. Work is very consistent. Never had to return for anything.

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A+ Japanese Auto Repair Inc
Verified Customer
February 16, 2013

Both Cory and Eric where very friendly. They were very customer service oriented. They were very fair on price. They were very good to me. If anyone gets service there I don't see them going anywhere else again.

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A+ Japanese Auto Repair Inc
January 25, 2011

Honest mechanics, great quality of work and best overall auto repair experience that I have had in the bay area.

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A+ Japanese Auto Repair Inc
October 18, 2010

Professional, Great Communication, Priced Well... Our family is a long time client of A+ Japanese Auto Repair. We live in San Carlos and met the owner at the Farmer's Market two years ago. Eric invited us to come in with a 10% discount and the service was better than the dealer. We bring our Honda Odyssey and my husband's Honda Pilot in for all of the services.

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A+ Japanese Auto Repair Inc
October 18, 2010

Love my Eclipse and love A+. I just had a ton of work done at the shop. I drove it to Santa Barbara this weekend and it was flawless. Super friendly and they explained everything before we did any work.

I will highly recommend A+ Japanese Auto Repair, in San Carlos to any Mitsubishi owner, they seem to know their stuff.

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A+ Japanese Auto Repair Inc
October 15, 2010

We consistently receive exceptional service that gives us security in knowing we are not going to experience surprise problems on the highway. Additionally, pricing for work is reasonable and fair and we're always contacted if additional maintenance items are found during the servicing of our cars.

Thank you all at A+ Janpanese for peace of mind and being a strong part of our service-providing family!

Best wishes!

Sharon & George Gerbing

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A+ Japanese Auto Repair Inc
October 13, 2010

What I love about A+ is their attitude - I actually look forward to dropping my car off there for service as I know I'll be greeted with a smile and I know my car is in good hands. Their service is very personalized, and once when it turned out my car needed more work than I thought, the owner himself called me to make sure I understood the repair and what needed to be done. I was impressed with their attention to detail as my car is on the older side and safety is a top priority for me. I highly recommend A+, they're the best and you won't be disappointed. Oh, and they have an incredible complimentary pick up/drop off service too if you sign up in advance!

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A+ Japanese Auto Repair Inc
October 12, 2010

Truly the best in the bay. They picked up and dropped off my car. Unfortunately, I still I to call them to give them a credit card, but well worth it.
Brien Shamp BS CSCS CMT CHEK NLC II

Personal Trainer, Nutrition and Lifestyle Coach
www.BrienShamp.com
www.SFBayAreaBootCamp.com

650-654-4604

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A+ Japanese Auto Repair Inc
October 20, 2009

could not be more pleased with the service and repairs at this shop. they really know how to accommodate female customers and even showed me pictures of my car so i could understand why the repairs they recommended were necessary. my dealership days are over and they now have a customer for life.

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A+ Japanese Auto Repair Inc
October 20, 2009

Honest service, great job on our repairs, very comfortable atmosphere and they treated my wife very well even when I was not there. We cart our kids around and need to be able to trust our mechanics, especially after a serious safety issue from another shop. We take our cars their and do not worry about them missing important things. We feel lucky to have found A+.

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Hours of Operation
Mon - Fri:7:30am to 5:30pm
Sat:8:00am to 2:00pm
Sun:CLOSED
Call Now:

(650) 204-3032

Auto Repair Experience

  1. Eric Sevim, Owner
  2. Established 1997
  3. 5 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 72 Years of Car Repair Experience