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A & A The Shop

(907) 312-5281
114 Verified Reviews
service@aatheshop.com

HOURS
07:00
17:30
http://purl.org/goodrelations/v1#Monday
07:00
17:30
http://purl.org/goodrelations/v1#Tuesday
07:00
17:30
http://purl.org/goodrelations/v1#Wednesday
07:00
17:30
http://purl.org/goodrelations/v1#Thursday
07:00
17:30
http://purl.org/goodrelations/v1#Friday
07:00
17:30
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
7:00am to 5:30pm
T
7:00am to 5:30pm
W
7:00am to 5:30pm
Th
7:00am to 5:30pm
F
7:00am to 5:30pm
S
7:00am to 5:30pm

ADDRESS

4617 Old Seward Highway
Anchorage, AK 99503 USA

AUTO REPAIR EXPERIENCE

  • Kurt Adler, Owner
  • Established 1993
  • 9 Auto Repair Mechanics on Staff
  • 100 Years of Car Repair Experience

A & A The Shop Reviews

OVERALL RATING

114 Verified Reviews
5 stars
(91)
4 stars
(21)
3 stars
(1)
2 stars
(0)
1 star
(1)
by - Verified Customer April 14, 2017

I value the small-town personalized feeling.

by - Verified Customer April 12, 2017

The A&A Shop is great at calling if they find additional repairs that need to be made and explaining the importance of repairs. Everything is done in a timely matter and they are very friendly and professional at the same time!

by - Verified Customer April 12, 2017

Have used this shop for several years. Totally trust their opinion. Much easier to work with than the Subaru dealer, and cheaper too!

by - Verified Customer April 12, 2017

As usual, I was very satisfied with the whole experience. Thank you.

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by - Verified Customer April 12, 2017

Dexter deserves a paid vacation!! he rocks.

by - Verified Customer April 12, 2017

Very happy with service.

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by - Verified Customer April 11, 2017

One of the big reasons I bought a Subaru was to be able to have a shop that i trusted work on it. A&A The Shop has been outstanding in every way!

by - Verified Customer April 11, 2017

Appreciated that they went ahead and applied the coupon even though I didn't have it with me.

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by - Verified Customer April 11, 2017

Car was ready quickly & everything seems great. No problems.

by - Verified Customer April 10, 2017

Excellent as always!

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by - Verified Customer April 10, 2017

Oil change. Assume it was done well. Can't compare price. Only go to this shop. Good people here.

by - Verified Customer April 10, 2017

Fantastic first experience. I will be back.

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by - Verified Customer April 10, 2017

Always does good work at reasonable price. Much prefer over dealer!

by - Verified Customer April 10, 2017

I mentioned to the service writer that my car used 5w-20 synthetic oil. He did not make a note of this. The technician used 0w-20 oil. I saw the incorrect oil had been used when I paid the bill. The service writer then sent the car back to the shop so the correct oil could be used. If he had simply made a note on the repair order when I asked him to, this delay (and the extra cost of expensive oil to the shop) could easily have been avoided. I received NO apology for the screw-up and delay.

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by - Verified Customer April 10, 2017

Friendly, efficient service.

by - Verified Customer April 09, 2017

There was trouble ordering a part, so they did all the work that could be done, and I'm waiting for the filler neck. changing tires and lubrication handled correctly and immediately, and the car is driving very nicely.

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by - Verified Customer April 09, 2017

Dexter is one customer service oriented guy. This time my problem was minor (a rock lodged in the brake backing plate) and I had a free oil change pending. They changed the oil, checked out my car, charged my half of what I was quoted and got my on the road in short order.I'm a courier and need my car for work. They have always been sensitive to my needs and do all they can to get it repaired in a timely manner. As always, a pleasant experience.

by - Verified Customer April 07, 2017

I have been taking my older Subaru to this shop based on the fact that they take excellent care on the work they do. The owners and employees of the shop are honest people, show good customer service, and they have been consist in this way all the time I have known them. Thank you.

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by - Verified Customer April 07, 2017

The tire change, oil change, and wiper change were all done in a timely manner, along with an inspection of the car. Thank you!

by - Verified Customer April 07, 2017

Great, as always!

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by - Verified Customer April 06, 2017

great work for a good price and A&A stand by their repairs.

by - Verified Customer April 06, 2017

Great work as always.

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by - Verified Customer April 06, 2017

Always kind and professional. A solid choice that I recommend to all my friends with Subaru's.

by - Verified Customer April 05, 2017

Alex and Dexter are very professional. They treat you with kindness along with the other staff.

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by - Verified Customer April 04, 2017

battery replacement a bit high - battery price $30-40 higher than other stores and most place include installation. A&A charged. also charge for core replacement, but I turned in old battery.

by - Verified Customer April 04, 2017

Good work.

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by - Verified Customer April 03, 2017

Pleased.

by - Verified Customer April 02, 2017

Always a pleasure to do business with A&A. They are friendly and fair and get the job done right. Thank you!

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by - Verified Customer March 31, 2017

Can't by another car brand because I like using this Subaru shop so much.

by - Verified Customer March 30, 2017

I'm so glad I own a Subaru so I can use A & A The Shop for all of my car maintenance/repairs. I've always been happy with them and find them very trustworthy.

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by - Verified Customer March 29, 2017

Courteous..this survey is really unnecessary as I used the March coupon for reduction on price for new wipers. All went well and in a timely manner.

by - Verified Customer March 29, 2017

Timely service and consistently good work. I wouldn't take my Subaru anywhere else.

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by - Verified Customer March 28, 2017

Excellent work decent price. Dexter walked me through the repairs needed and explained what needed to be done and why and also gave me some priority items as I was on a budget.

Excellent service and honesty.

Got previous repair work done elsewhere and wish I had cone to A&A the shop sooner. 100!

by - Verified Customer March 27, 2017

Fuel mass air flow center.

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by - Verified Customer March 27, 2017

good. short staffed due to illness, so oil change took 1.5 hrs instead of less than an hr.

by - Verified Customer March 26, 2017

Dexter took care of my car problem. Trust him fully along with the mechanics.

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by - Verified Customer March 24, 2017

Easy breezy, in and out.

by - Verified Customer March 23, 2017

Thank you guys at the shop..

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by - Verified Customer March 22, 2017

I should have asked or been told what the cost would have been to check other things that could have been the problem the first time. The part was only $35. I would have said to go ahead and replace it to so I would not have had labor costs a second time or the trouble of being broken down again in only a few days. They are good guys and next time I will get all the information up front.

by - Verified Customer March 22, 2017

Just had an oil change that was done sooner than expected.

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by - Verified Customer March 21, 2017

excellent service, as always!

by - Verified Customer March 21, 2017

Always be satisfied with the work, cost and customer service.

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by - Verified Customer March 21, 2017

Always courteous, dog-friendly :-), reliable, trustworthy

by - Verified Customer March 21, 2017

Trustworthy and Reliable - Personal and Genuine.

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by - Verified Customer March 21, 2017

Great experience !

by - Verified Customer March 20, 2017

As a retired aircraft mechanic and occasional repeat customer, A & A The Shop is my 'go to' Subaru shop for all maintenance outside my shops capabilities. Great people and well trained experienced tech's.

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by - Verified Customer March 17, 2017

Feel comfortable coming to your location. Am treated with respect and courtesy. Questions are answered honestly.

by - Verified Customer March 17, 2017

I trust the guys here to do the job right the first time.

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by - Verified Customer March 16, 2017

I think the most recent visit was for an oil & filter change, but I go to A&A for all maintenance on my Outback.

by - Verified Customer March 16, 2017

Thank you for not fixing something that didn't need to be fixed, but fixing what needed done.

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by - Verified Customer March 14, 2017

The mechanic completed the work in less time than expected, though not rushed, and explained everything clearly. All staff were very professional and courteous. I have been taking my car there for many years because of their proven professional work.

by - Verified Customer March 14, 2017

Thank you.

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by - Verified Customer March 14, 2017

Dexter & Staff were most helpful in assessing and completing this pre-buy inspection and saved me from a potential disaster.

by - Verified Customer March 14, 2017

Excellent experience with one exception. I asked to check tire pressure because a panel light for tire pressure had been flashing. I imagined they would just slap a pressure gauge on each tire at nominal cost. When I got bill, I was charged $52 for a computer diagnostic test. A complete surprise. I just paid and left.

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by - Verified Customer March 13, 2017

Great customer service!

by - Verified Customer March 13, 2017

I only had a headlight changed but it was much faster and less expensive than another shop I had been to.

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by - Verified Customer March 12, 2017

Always knowledgeable and trustworthy.

by - Verified Customer March 12, 2017

Am very pleased with the Subaru shop. Thank you.

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by - Verified Customer March 12, 2017

Whoever did the repair on my hatchback left the back light on ... I didn't realize this and since I was parking it for several days while out of town, I came back to a dead battery. While it was my responsibility to check this, it would have been nice if they had left the light in the same position as I had left it!

by - Verified Customer March 12, 2017

Excellent work.

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by - Verified Customer March 12, 2017

Always a good experience!

by - Verified Customer March 10, 2017

The people at A&A are always friendly, they take the time to explain the service to be performed on my vehicle, and are generally helpful.

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by - Verified Customer March 10, 2017

Dexter was professional, friendly and great to work with as always. Thank you!

by - Verified Customer March 09, 2017

I was able to get a same day appointment, and the service was done quickly.

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by - Verified Customer March 09, 2017

Better than at Subaru dealer!

by - Verified Customer March 08, 2017

Great service As always.

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by - Verified Customer March 07, 2017

My only complaint is that I was told some of my lights were too difficult to change but to me this is just bad engineering on Subaru's part. I'm always satisfied with the work performed at A&A. Thank you

by - Verified Customer March 07, 2017

I've always taken my Subarus to A&A while I lived in Anchorage, and I've never been let down. It feels like a family business with respect for their customers and community.

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by - Verified Customer March 07, 2017

Fast service, good coffee in waiting area!

by - Verified Customer March 07, 2017

Always great service. This is the only place I take my car. They always go out of their way to make sure to explain everything they did and to give me a heads up on any upcoming maintenance. The staff is always polite and pleasant to deal with.

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by - Verified Customer March 06, 2017

Top of the line employees and service. As a widow I am so grateful that I get expert service to keep my 1999 vehicle in good running orders.

by - Verified Customer March 06, 2017

I continue to use A&A the shop for all my Subaru work as I trust they are not going to take advantage of me and that they stand behind their work

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by - Verified Customer March 05, 2017

This is my go-to shop.

by - Verified Customer March 05, 2017

Been going to them for over 20 years.... there is no one better

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by - Verified Customer March 03, 2017

Professional and competent.

by - Verified Customer March 03, 2017

I have used your services for 15 or so years with no complaints. Far and away the best shop in town. Once I took a Sub. into Continental for an estimate. They said $1500 and three days. You did it in 5 minutes for free. I'm sold on A&A!

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by - Verified Customer March 03, 2017

Dexter is great.

by - Verified Customer March 02, 2017

Simple oil change. Quick and easy. Love a&a

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by - Verified Customer March 02, 2017

Great upfront service! Dexter is great to work with.
Fred Arnold is the best mechanic......ever!

by - Verified Customer March 02, 2017

i am giving this review based upon my many years as a customer: I love you!

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by - Verified Customer March 01, 2017

This shop is the only place I take my subaru for any work to be done. The prices are fair and the mechanics really know their stuff. I trust them.

by - Verified Customer March 01, 2017

service was pleasant and moderately timely. A new teller was being trained and I wish he had been told to ask about any issues I may have experienced with my vehicle prior to taking my keys for service.

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by - Verified Customer February 28, 2017

Great experience, as always!

by - Verified Customer February 28, 2017

Car wouldn't start in the setting of ANOTHER below zero day. Had to be towed to AA--wouldn't be jumped. AA got it started and explained the issues. Explained similar car owner issues in this weather to my satisfaction. Grateful the did not pursue extra tests/ costs. Car has been running and starting just fine ever since.! You guys are the best!!

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by - Verified Customer February 28, 2017

Great shop with friendly personnel, very reasonable prices and coupon discounts too, and great service! Dexter is a great guy! :-)

by - Verified Customer March 03, 2014

I had a problem with my car and took it in. They had it done in an hour. I go there often and they always do a very good job.

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by - Verified Customer February 28, 2014

Provided good service, affordable prices, quality service, timely, and they don't make you wait to get your car back. They're friendly.

by - Verified Customer February 25, 2014

I trust them. They always give me the information that I need. They tell me what is going to be done. They do good work and are honest about the work. They are certified mechanics. I know they know what they are doing because they are trained. They send out good coupons.

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by - Verified Customer February 25, 2014

They're honest, reliable, prompt, and timely. I trust them.

by February 13, 2014

I think that their prices and customer service is not fantastic. They are the only one in town for Subaru repair.

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by February 11, 2014

They have been extremely helpful and make me comfortable, explain my car, make me feel confident with the best service.

by February 09, 2014

They have always been reliable. They have done a good job.

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by - Verified Customer February 06, 2014

They got me in quickly. They do a good job. Their location is convenient.

by February 04, 2014

They know the vehicles. They are very helpful. If they can do it for less that what they quoted they will do it.

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by - Verified Customer February 02, 2014

We have been with them for years and their service is good. They're reasonable, the prices.

by - Verified Customer January 30, 2014

They are reliable and honest.

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by - Verified Customer January 24, 2014

They are dependable, honest, and stand behind their work. They know what they are doing. I have used them for years.

by January 23, 2014

They were unorganized and I feel that I did not get good service.

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by - Verified Customer January 22, 2014

I think they do good customer service, they listen, their work is guaranteed, and the work is good. They're prompt and work in a timely manner. Good quality work. Workmanship is guaranteed and no problem answering problems. It is important to them their customers are satisfied.

by January 21, 2014

Prompt and excellent service. Good explanation of what they did. Reasonable prices.

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by - Verified Customer January 19, 2014

The service was timely. The staff was professional throughout.

by - Verified Customer January 14, 2014

They have good customer service. They did a good job.

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by - Verified Customer January 10, 2014

We have been going to A&A for twelve years now. They have always given great service and good prices.

by - Verified Customer January 10, 2014

They know Subaru's and are friendly, accommodating, and give advice so you don't have to bring your car in. Good customer service and they fix your car.

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by - Verified Customer January 08, 2014

We were satisfied and we were happy with our service.

by - Verified Customer January 05, 2014

They do great work. They have a very good guarantee on parts and service.

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Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
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AMENITIES

  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Estimates
  • Gas/Diesel
  • Heated Waiting Room
  • Open Saturday
  • Open Weekends
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Wireless Internet
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AFFILIATIONS

  • ASA
  • iATN

MESSAGE FROM THE SHOP

A&A, The Shop opened its doors for business in 1993 as Alaska’s premier Independent Subaru service and repair automotive shop. Since its inception, A&A, The Shop has been devoted to superior customer service, automotive repair & maintenance excellence, and the Number One alternative to over-priced and non-customer oriented dealership services. Then, now, and for the future, A&A, The Shop is dedicated to providing the very best in all forms of service… for you and your vehicle.

Our highly trained technicians maintain and renew ASE Certification through ongoing testing and training courses to ensure the highest level of expertise in all facets of care and service. The degree to which we train and educate our seasoned technicians guarantees that your every concern will be thoroughly address and attended to, and every visit to A&A, The Shop will be a rewarding and satisfying experience.

You are our first priority. The safety, performance, and reliability of your Subaru go hand-in-hand with making sure you feel informed and cared for. That’s why A&A, The Shop guarantee stellar service with outstanding results and we stand behind every repair with a 36-month/36,000-mile warranty.

High-quality Subaru parts, ASE Certified technicians specializing in Subaru vehicles, cutting-edge diagnostic and repair equipment, and a commitment to our customers are just a few of the reasons why A&A, The Shop is recognized as Alaska’s premier Independent Subaru Repair and Service resource.

MAKES WE SERVE

  • Subaru

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
92
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
95

Kurt Adler has been providing the Anchorage community with expert Subaru repair since 1993. This RepairPal Certified shop is a true dealership alternative for your vehicle. They have the training, the tools, and the experience on these vehicles that is likely to exceed your expectations. This team of professionals are very experienced and have been working together for an average of over 10 years. The work they do is backed by a 24-month / 24,000-mile warranty and they are capable of a wide range of mechanical repairs including head gasket replacement, clutch replacement, major and minor mechanical repairs, and advanced computer programming and diagnosis. They are also fully equipped for your tire, suspension, and alignment needs. For your convenience they provide local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet.


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