I value the small-town personalized feeling.
The A&A Shop is great at calling if they find additional repairs that need to be made and explaining the importance of repairs. Everything is done in a timely matter and they are very friendly and professional at the same time!
Have used this shop for several years. Totally trust their opinion. Much easier to work with than the Subaru dealer, and cheaper too!
As usual, I was very satisfied with the whole experience. Thank you.
Dexter deserves a paid vacation!! he rocks.
Very happy with service.
One of the big reasons I bought a Subaru was to be able to have a shop that i trusted work on it. A&A The Shop has been outstanding in every way!
Appreciated that they went ahead and applied the coupon even though I didn't have it with me.
Car was ready quickly & everything seems great. No problems.
Excellent as always!
Oil change. Assume it was done well. Can't compare price. Only go to this shop. Good people here.
Fantastic first experience. I will be back.
Always does good work at reasonable price. Much prefer over dealer!
I mentioned to the service writer that my car used 5w-20 synthetic oil. He did not make a note of this. The technician used 0w-20 oil. I saw the incorrect oil had been used when I paid the bill. The service writer then sent the car back to the shop so the correct oil could be used. If he had simply made a note on the repair order when I asked him to, this delay (and the extra cost of expensive oil to the shop) could easily have been avoided. I received NO apology for the screw-up and delay.
Friendly, efficient service.
There was trouble ordering a part, so they did all the work that could be done, and I'm waiting for the filler neck. changing tires and lubrication handled correctly and immediately, and the car is driving very nicely.
Dexter is one customer service oriented guy. This time my problem was minor (a rock lodged in the brake backing plate) and I had a free oil change pending. They changed the oil, checked out my car, charged my half of what I was quoted and got my on the road in short order.I'm a courier and need my car for work. They have always been sensitive to my needs and do all they can to get it repaired in a timely manner. As always, a pleasant experience.
I have been taking my older Subaru to this shop based on the fact that they take excellent care on the work they do. The owners and employees of the shop are honest people, show good customer service, and they have been consist in this way all the time I have known them. Thank you.
The tire change, oil change, and wiper change were all done in a timely manner, along with an inspection of the car. Thank you!
Great, as always!
great work for a good price and A&A stand by their repairs.
Great work as always.
Always kind and professional. A solid choice that I recommend to all my friends with Subaru's.
Alex and Dexter are very professional. They treat you with kindness along with the other staff.
battery replacement a bit high - battery price $30-40 higher than other stores and most place include installation. A&A charged. also charge for core replacement, but I turned in old battery.
Always a pleasure to do business with A&A. They are friendly and fair and get the job done right. Thank you!
Can't by another car brand because I like using this Subaru shop so much.
I'm so glad I own a Subaru so I can use A & A The Shop for all of my car maintenance/repairs. I've always been happy with them and find them very trustworthy.
Courteous..this survey is really unnecessary as I used the March coupon for reduction on price for new wipers. All went well and in a timely manner.
Timely service and consistently good work. I wouldn't take my Subaru anywhere else.
Excellent work decent price. Dexter walked me through the repairs needed and explained what needed to be done and why and also gave me some priority items as I was on a budget.
Excellent service and honesty.
Got previous repair work done elsewhere and wish I had cone to A&A the shop sooner. 100!
Fuel mass air flow center.
good. short staffed due to illness, so oil change took 1.5 hrs instead of less than an hr.
Dexter took care of my car problem. Trust him fully along with the mechanics.
Easy breezy, in and out.
Thank you guys at the shop..
I should have asked or been told what the cost would have been to check other things that could have been the problem the first time. The part was only $35. I would have said to go ahead and replace it to so I would not have had labor costs a second time or the trouble of being broken down again in only a few days. They are good guys and next time I will get all the information up front.
Just had an oil change that was done sooner than expected.
excellent service, as always!
Always be satisfied with the work, cost and customer service.
Always courteous, dog-friendly :-), reliable, trustworthy
Trustworthy and Reliable - Personal and Genuine.
Great experience !
As a retired aircraft mechanic and occasional repeat customer, A & A The Shop is my 'go to' Subaru shop for all maintenance outside my shops capabilities. Great people and well trained experienced tech's.
Feel comfortable coming to your location. Am treated with respect and courtesy. Questions are answered honestly.
I trust the guys here to do the job right the first time.
I think the most recent visit was for an oil & filter change, but I go to A&A for all maintenance on my Outback.
Thank you for not fixing something that didn't need to be fixed, but fixing what needed done.
The mechanic completed the work in less time than expected, though not rushed, and explained everything clearly. All staff were very professional and courteous. I have been taking my car there for many years because of their proven professional work.
Dexter & Staff were most helpful in assessing and completing this pre-buy inspection and saved me from a potential disaster.
Excellent experience with one exception. I asked to check tire pressure because a panel light for tire pressure had been flashing. I imagined they would just slap a pressure gauge on each tire at nominal cost. When I got bill, I was charged $52 for a computer diagnostic test. A complete surprise. I just paid and left.
Great customer service!
I only had a headlight changed but it was much faster and less expensive than another shop I had been to.
Always knowledgeable and trustworthy.
Am very pleased with the Subaru shop. Thank you.
Whoever did the repair on my hatchback left the back light on ... I didn't realize this and since I was parking it for several days while out of town, I came back to a dead battery. While it was my responsibility to check this, it would have been nice if they had left the light in the same position as I had left it!
Always a good experience!
The people at A&A are always friendly, they take the time to explain the service to be performed on my vehicle, and are generally helpful.
Dexter was professional, friendly and great to work with as always. Thank you!
I was able to get a same day appointment, and the service was done quickly.
Better than at Subaru dealer!
Great service As always.
My only complaint is that I was told some of my lights were too difficult to change but to me this is just bad engineering on Subaru's part. I'm always satisfied with the work performed at A&A. Thank you
I've always taken my Subarus to A&A while I lived in Anchorage, and I've never been let down. It feels like a family business with respect for their customers and community.
Fast service, good coffee in waiting area!
Always great service. This is the only place I take my car. They always go out of their way to make sure to explain everything they did and to give me a heads up on any upcoming maintenance. The staff is always polite and pleasant to deal with.
Top of the line employees and service. As a widow I am so grateful that I get expert service to keep my 1999 vehicle in good running orders.
I continue to use A&A the shop for all my Subaru work as I trust they are not going to take advantage of me and that they stand behind their work
This is my go-to shop.
Been going to them for over 20 years.... there is no one better
Professional and competent.
I have used your services for 15 or so years with no complaints. Far and away the best shop in town. Once I took a Sub. into Continental for an estimate. They said $1500 and three days. You did it in 5 minutes for free. I'm sold on A&A!
Dexter is great.
Simple oil change. Quick and easy. Love a&a
Great upfront service! Dexter is great to work with.
Fred Arnold is the best mechanic......ever!
i am giving this review based upon my many years as a customer: I love you!
This shop is the only place I take my subaru for any work to be done. The prices are fair and the mechanics really know their stuff. I trust them.
service was pleasant and moderately timely. A new teller was being trained and I wish he had been told to ask about any issues I may have experienced with my vehicle prior to taking my keys for service.
Great experience, as always!
Car wouldn't start in the setting of ANOTHER below zero day. Had to be towed to AA--wouldn't be jumped. AA got it started and explained the issues. Explained similar car owner issues in this weather to my satisfaction. Grateful the did not pursue extra tests/ costs. Car has been running and starting just fine ever since.! You guys are the best!!
Great shop with friendly personnel, very reasonable prices and coupon discounts too, and great service! Dexter is a great guy! :-)
I had a problem with my car and took it in. They had it done in an hour. I go there often and they always do a very good job.
Provided good service, affordable prices, quality service, timely, and they don't make you wait to get your car back. They're friendly.
I trust them. They always give me the information that I need. They tell me what is going to be done. They do good work and are honest about the work. They are certified mechanics. I know they know what they are doing because they are trained. They send out good coupons.
They're honest, reliable, prompt, and timely. I trust them.
I think that their prices and customer service is not fantastic. They are the only one in town for Subaru repair.
They have been extremely helpful and make me comfortable, explain my car, make me feel confident with the best service.
They have always been reliable. They have done a good job.
They got me in quickly. They do a good job. Their location is convenient.
They know the vehicles. They are very helpful. If they can do it for less that what they quoted they will do it.
We have been with them for years and their service is good. They're reasonable, the prices.
They are reliable and honest.
They are dependable, honest, and stand behind their work. They know what they are doing. I have used them for years.
They were unorganized and I feel that I did not get good service.
I think they do good customer service, they listen, their work is guaranteed, and the work is good. They're prompt and work in a timely manner. Good quality work. Workmanship is guaranteed and no problem answering problems. It is important to them their customers are satisfied.
Prompt and excellent service. Good explanation of what they did. Reasonable prices.
The service was timely. The staff was professional throughout.
They have good customer service. They did a good job.
We have been going to A&A for twelve years now. They have always given great service and good prices.
They know Subaru's and are friendly, accommodating, and give advice so you don't have to bring your car in. Good customer service and they fix your car.
We were satisfied and we were happy with our service.
They do great work. They have a very good guarantee on parts and service.