» » » A-1 Foreign Auto

A-1 Foreign Auto

1544 W El Camino Real, Mountain View, CA 94040 Map & directions

Call Now: (650) 600-3427

See more real customer reviews

About A-1 Foreign Auto

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
92
Tools & Equipment (?)
95
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

A-1 Foreign Auto has been serving the Mountain View area since 1983. They have a very experienced staff (30 years average experience) of ASE certified technicians who are ready to put their knowledge to work servicing and repairing all makes and models. This is definitely a family affair; Kathy is the service adviser and her husband, John, is the lead technician. Kathy will greet you when you arrive, take care of all the paper work, answer any questions you may have along the way, and make sure you are satisfied. A-1 is also certified to handle all types of smog inspections and repairs.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

Muffler & Exhaust Oil Change & Lube Service & Repair Transmission Repair

Amenities

Early Bird Dropoff Shuttle

Customer Reviews 13 verified reviews (14 total)

Sort by: Date | Helpful
A-1 Foreign Auto
Verified Customer
October 20, 2011

I have a disability and I can't ride my bike so it is hard to get my car down there and back. Fortunately his wife is able to help to get me down there and back and that's very much appreciated.

Flag This
A-1 Foreign Auto
Verified Customer
October 20, 2011

They are extremely friendly. They gave me my car back without me paying for it. I paid for it the next day, but they gave it to me the day before because I needed it. There aren't many repair shops that would do something like that.

Flag This
A-1 Foreign Auto
Verified Customer
October 20, 2011

The only thing is whenever I go up there and I ask them when I can bring it in they always say right now or they do it real quick and they do an excellent job. I was just up there the other day. I said when can I bring it in, and they said I'll do it right now. Him and his wife are very nice people.

Flag This
A-1 Foreign Auto
Verified Customer
October 13, 2011

I have been going there for fifteen years and I have always been extremely happy and satisfied with the repair and the friendliness of the staff. I have recommended at least half a dozen people. I remember one time he didn't have the car ready so he gave me his own car until mine was ready.

Flag This
A-1 Foreign Auto
Verified Customer
October 09, 2011

We are satisfied and we know they have been doing a very good job for us. They have done everything that they have promised and that they thought was necessary for the repairs.

Flag This
A-1 Foreign Auto
Verified Customer
October 09, 2011

A 1 is very professional. They have gone above and beyond the call to make you feel comfortable. They even loaned me their personal vehicle when all their loaner vehicles were unavailable.

Flag This
A-1 Foreign Auto
Verified Customer
September 28, 2011

They have really good customer service. They always treat me well.

Flag This
A-1 Foreign Auto
Verified Customer
September 22, 2011

I have had my car serviced there for a number of years. Sometimes there were difficult problems but he always came through. I had an Italian car that had it's own personality and A 1 Foreign always knew what to do to maker her happy. The mechanics there are very confident and very trustworthy.

Flag This
A-1 Foreign Auto
Verified Customer
September 22, 2011

It was a great experience. Friendly staff, knowledgeable, and very helpful and warming. They had a warm feel.

Flag This
A-1 Foreign Auto
Verified Customer
September 22, 2011

I have been going to his shop for 20 years so I know him quite well. During those 20 years he has demonstrated a very acute knowledge of auto repair. I have a friend who is a mechanical engineer who has done his own mechanical work on his own car. He has a 1964 Mercedes and the owner of A 1 told him more about his car than he even knew.

Flag This
A-1 Foreign Auto
Verified Customer
September 15, 2011

The people are really friendly they have had all the information I ever needed for anything I had to have done for my car. They explained everything in detail and it was really great. It's just a friendly family. They greet you when you come in. They just talk to you about anything and they are just really friendly people.

Flag This
A-1 Foreign Auto
Verified Customer
September 15, 2011

I think they do an excellent job, if I hadn't moved away I would still be using them. They are nice people. I mean they're good people.

Flag This
A-1 Foreign Auto
Verified Customer
September 15, 2011

It's a great place. We have worked with them for a long time. They always get it right. They are reasonable. They are quick. They are very accommodating. I hate to share it because I don't want too many people to go there. They get it done on time and they are nice people.

Flag This
A-1 Foreign Auto
August 08, 2014

Service was good and delivery was very quick.

Flag This
Get Directions to A-1 Foreign Auto
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(650) 600-3427

Auto Repair Experience

  1. Kathy Kelemen, Manager
  2. Established 1983
  3. 3 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 90 Years of Car Repair Experience