RepairPal Launches Certified Shop Program for AARP Members
Nationwide Network of Qualifying Auto Repair Shops to Provide AARP Members With Discount on Services
SAN FRANCISCO, Calif. — November 12, 2013—RepairPal, the definitive source for trusted information on auto repair and service, today announced a new program that will give the nearly 37 million AARP members 10 percent off the price of automotive services and repairs at participating RepairPal Certified shops across the U.S.1 RepairPal is the first AARP provider that specializes in auto repair and independently evaluates and certifies repair shops based on a number of criteria.
To qualify as a RepairPal Certified shop, an auto repair facility must undergo a comprehensive technical assessment by RepairPal’s team of veteran ASE-certified master technicians, giving the AARP community access to a network of highly skilled and dependable automotive experts. RepairPal Certified shops must also meet world-class customer service standards, which RepairPal validates by interviewing verified customers and measuring the shop’s Net Promoter Score®, a globally recognized measurement of customer satisfaction and loyalty.2 Additionally, RepairPal Certified shops must guarantee the quality of their work with a minimum 12-month/12,000-mile warranty and guarantee to charge fair prices within the range of RepairPal’s RepairPrice Estimator™.3
“RepairPal and AARP share the same core principles of building value through trust, quality, transparency, and savings,” said Art Shaw, CEO of RepairPal. “Finding a quality repair shop is a difficult and often uncomfortable task. With our rigorous certification process and fast-growing network of RepairPal Certified shops, which already tops 500 nationwide, RepairPal is ideally suited to bring confidence and convenience to AARP members. We are thrilled to connect AARP members with the best repair shops across the country.”
“AARP is constantly looking for ways to bring great value to its members,” said Angela Jones, Senior Vice President of Business Development and Lifestyle Products and Services at AARP Services, Inc. “The new relationship with RepairPal provides members with access to certified repair shops in their communities and promises to deliver great value while helping members save real money.”
RepairPal Certified Shops Bring Industry Transparency and Peace of Mind to Car Owners
According to a recent RepairPal survey, one of the biggest challenges in the auto repair industry is an overwhelming mistrust of mechanics: 66 percent of consumers who own or lease a car believe they have already been “ripped off” by a repair shop.4 Consumers have been in need of a way to confidently select repair shops that offer quality repairs, use premium parts, and charge fair prices. Today’s announcement brings this benefit to AARP members across the nation.
AARP members who would like to find a RepairPal Certified shop in their area can visit RepairPal.com/AARP.
All others can go directly to RepairPal.com.
RepairPal is the definitive source for trusted information on auto repair and service. RepairPal Certified shops are independently and rigorously screened for quality, skill, parts, pricing, and a proven track record of customer satisfaction — well beyond traditional consumer reviews. All of the more than 500 RepairPal Certified shops in 44 U.S. states guarantee the quality of their work with a minimum warranty, commit to charging fair prices within the range of RepairPal's RepairPrice Estimator™, pass a comprehensive assessment by RepairPal’s team of ASE-certified master technicians, and consistently deliver world-class service, which RepairPal verifies through personal interviews with customers of every shop. RepairPal is a preferred provider of auto repair shops for AARP’s up to 37 million members. RepairPal’s RepairPrice Estimator is licensed by respected brands, including NAPA, Consumer Reports, and AOL Autos. This commitment to quality, unbiased information, and integrity brings unprecedented transparency to the auto repair industry, ensures that consumers get quality work done at fair prices, and rewards the auto repair shops that are doing excellent work for their customers.
AARP is a nonprofit, nonpartisan organization, with a membership of more than 37 million, that helps people turn their goals and dreams into real possibilities, strengthens communities and fights for the issues that matter most to families such as healthcare, employment and income security, retirement planning, affordable utilities and protection from financial abuse. We advocate for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name as well as help our members obtain discounts on a wide range of products, travel, and services. A trusted source for lifestyle tips, news and educational information, AARP produces AARP The Magazine, the world's largest circulation magazine; AARP Bulletin; www.aarp.org; AARP TV & Radio; AARP Books; and AARP en Español, a Spanish-language website addressing the interests and needs of Hispanics. AARP does not endorse candidates for public office or make contributions to political campaigns or candidates. The AARP Foundation is an affiliated charity that provides security, protection, and empowerment to older persons in need with support from thousands of volunteers, donors, and sponsors. AARP has staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. Learn more at www.aarp.org.
About AARP Services, Inc.
AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP’s millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services; legal services; and long term care insurance. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies.
1The RepairPal Certified shop discount for AARP members is 10 percent off repairs and services, up to maximum discount of $50 per visit. Some exclusions apply to the offer. Visit RepairPal.com/AARP for details.
2Net Promoter, developed by Satmetrix, Bain & Company, and Fred Reichheld is now the worldwide standard for organizations to measure, understand, and improve their customer experience. Net Promoter and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
3 Developed in 2008, the RepairPrice Estimator incorporates automotive service, repair, labor, OEM and aftermarket parts data, and input from 28 master automotive technicians, providing pricing ranges for over 135 different services and repairs. Processing hundreds of thousands of repair estimates monthly, the RepairPrice Estimator is recognized and licensed by leading automotive organizations, including NAPA, Consumer Reports, Cars.com, and others.
4 RepairPal Data Intelligence and Harris Interactive, February 2013. http://repairpal.com/survey