Great shop. Honest and intelligent. They kept me informed every step of the way.
3A Automotive is terrific! Efficient service with a smile. Service manager Lowell clearly explained each item of the bill that had been performed with a detailed 4 page report. Photos of work completed, as well as possible future problem areas which may need to be addressed were supplied. Clean shop and waiting areas. Would recommend them to others.
My 2nd service from them and they seem very sincere and trustworthy
They repaired my break pads and did a good job. It took just a few hours.
It was basically pleasant, despite feeling that I was overcharged and quoted a price from the top of someone head.I paid close to $200 and I didn't even get a part replaced. I'd say that was an over charge. I would feel better if I actually had a part, even if it was the wipers, replaced. I've paid less for labor on motor work than just making sure a car window doesn't come down.
Always go above and beyond..
Everyone at the shop was pleasant and helpful.
The always-friendly personnel keep me current with what repairs are needed, and the priority of that repair (repair now or can wait until later). They are genuinely concerned with safety items and the quality of work is beyond excellent. I have built many cars over the years as a hobby and I trust their mechanics. No short cuts and they do what they say they'll do. I'm a happy customer and recommend this shop to anyone who asks me where is a good repair shop. Thanks for taking good care of your customers.
This is the second repair of one of our vehicles within the last 30 days. Again the service was excellent and was completed ahead of time. The service advisor and technician who worked on our car completed a complicated repair and got our car ready for a road trip on which we had no problems. Thanks again.
Friendly, courteous and efficient.
It was great service and my brother recommend it so highly satisfied.
Very friendly, fast service, decent prices.
Honest staff, fair prices, good reputation for a reason.
I had taken my car into the dealership for an oil change. I was told the positive battery cable needed to be replaced at a cost of $90 and the mileage was at the point where my brake fluid needed changing at the expense of $95. I called this shop to see if I could bring the car in the next day to be eyeballed to see if these things needed to be done. I was told I could so the young man I spoke with said yes, the battery cable needed a new connection at the cost of $44, I believe, and the fluid could wait another 5,000 miles or so. The connection was ordered and replaced the next day. Everyone there was pleasant but that has been the case in all the many years we have come there. We feel we can trust 3A Automotive to do a good job the first time and do it in a timely manner.
Even though car repairs are never fun, the staff at 3A is always a pleasure to deal with. They explain all repairs needed in a manner that is easily understood and provide an itemized estimate. They will let you know what repairs are critical and what can wait. I trust my beloved old Chevy to them! I also really appreciate the shuttle service to get home.
Work was done satisfactorily and I received my vehicle back ahead of the promised time.
Good people, good service.
We have been working with 3A for over twenty years and have experienced with them what a good family business is. They are trustworthy and honest in trying to do the best for the customer.
Extremely friendly and informative customer service. Front desk personnel very clearly explained the issue with my SUV -- what it would take to fix, how much it would cost -- and, the fact that it didn't have to be repaired right away. The wonderful customer service employee also told us about what to look for should the left axle boot need to be replaced more quickly. Great team of experts from the mechanics to the customer service personnel!
They confirmed the diagnosis, presented options for repair, and performed the repair option that I chose within the timeframe that they gave me at the price that I was quoted.
The service that I requested was done. The problem was that I had to wait over two hours for it to be done. It was a simple oil change. Part of it was that they did a complete assessment of my vehicle and came up with some issues that require repair. It would have been nice to have been told that.
In order to save us time they drove one of our vehicles to another auto shop for a special custom repair that saved us over $1000 compared to having the system completely replaced. The fact that they volunteered to do this for us blows my mind. Best auto service I've ever used.
Very friendly and helpful
Good service with friendly staff
Fast service, they explained what was needed and my options, did work promptly.
Rich has always taken great care of our vehicles. Explains exactly what is wrong and what he did to fix it.
Very good service especially on older vehicles.
I trust them.
Nice and friendly staff, explained thoroughly the diagnostic review and made great suggestions on service.
They are trustworthy and friendly.
The shop personnel is always courteous and professional.
Good service but a bit expensive.
They were very friendly and helpful and while my car was in repair they took me and my granddaughter to eat at a restaurant and came back and picked us up and returned us right back to pick up my Vehicle. THANKS
Good prompt service.
They are always professional and friendly.
Honest and great service.
Got me in same day on short notice, great customer service, good previous experiences.
Courteous service. Also 65 point inspection gives me peace of mind. I know my car is being taken care of by a place who cares.
Good customer service.
Good service with reasonable prices.
We are long time customers and have always had great service at 3A.
They are there when needed...understand what we discuss, let you know in advance the costs. They're great!
They fit me right in and went above and beyond with my service!
VERY GOOD SERVICE.
Excellent customer service!! Going above and beyond the call of duty.
I like this shop.
You all are very helpful, sometimes a little pricey but I know parts are expensive. I love my car, the best one that I have every driven. I would like to keep her for a few more years. I would recommend you people to anyone I know.
Reliable and timely service.
I recommend 3A Automotive to all my friends. They are caring, affordable, and concerned that their customers get the best service and prices possible. I have no complaints at all about the employees, service or cost.
I like the people at 3A.
This time again I went in as requested by owner very graciously and was assured that the door locks will be corrected with no labor charge. That's fine that i did not have to pay for labor but again they replaced a part which was around 150$ and i was charged for that. Which is also ok. But in a day, the door lock problem returned back.
Good customer service and explanation of work required/done.
I am always happy with the service. They tell you what is needed and what can wait, if anything. They are honest.
Consistent excellent service.
I have been happy with my service and felt I was dealt with honestly so far.
Honest and straight forward answers, and they are friendly.
They do a really good job and are honest.
Have been with them for 30+ years and they have always provided good service and they are very friendly and accommodating.
Professional/Friendly service, reasonable prices, good communication, transportation provided, car wash provided.
They are very helpful and will not try to pull anything over on their customers.
Family owned and operated since 1973...
The service I had done did not correct the problem. I might change my recommendation score based on whether the repair is fixed or not.
I can trust them, repairs are honest...
Greeted pleasantly. Car problem diagnosed promptly and explained thoroughly. Everyone I came in contact with was professional.
They did what they were supposed to do.
You do good work, as long as I have a old/used car I'll continue to use your shop.
YOU DO GOOD WORK.
They do it right OR make it right EVERY TIME!