3A Automotive Service

✓ RepairPal Certified
jimmy@3aautomotive.com
1539 W Hatcher Rd
Phoenix, AZ 85021 USA
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07:00
17:00
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07:00
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CLOSED NOW
Th
7:00am to 5:00pm
CLOSED NOW
Su
Closed
Th
7:00am to 5:00pm
M
7:00am to 5:00pm
F
7:00am to 5:00pm
T
7:00am to 5:00pm
S
Closed
W
7:00am to 5:00pm
Call now:
(602) 833-0862
72 Verified Reviews

Auto Repair Experience

  • Jim & Earlene Alauria, Owners
  • Established 1975
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 101 Years of Car Repair Experience
RepairPal Scorecard

3A Automotive Service was established back in 1975 and has been proudly serving Phoenix and the surrounding area ever since. This RepairPal Certified shop features a very experienced, well trained and ASE certified team who are equipped with the tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, to tires and wheel alignment, to state smog inspections, as well as your scheduled maintenance needs. All this work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “honest”, “friendly”, “helpful”, “professional”, and "courteous". A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.

Details

Auto Repair Experience

  • Jim & Earlene Alauria, Owners
  • Established 1975
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 101 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Windshield/Glass

Amenities

  • AAA Member Discount
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • NAPA

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

72 Verified Reviews
by - Verified Customer September 01, 2016

Great shop. Honest and intelligent. They kept me informed every step of the way.

by - Verified Customer August 31, 2016

3A Automotive is terrific! Efficient service with a smile. Service manager Lowell clearly explained each item of the bill that had been performed with a detailed 4 page report. Photos of work completed, as well as possible future problem areas which may need to be addressed were supplied. Clean shop and waiting areas. Would recommend them to others.

by - Verified Customer August 26, 2016

My 2nd service from them and they seem very sincere and trustworthy

by - Verified Customer August 26, 2016

They repaired my break pads and did a good job. It took just a few hours.

by August 26, 2016

Very satisfied.

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by - Verified Customer August 26, 2016

It was basically pleasant, despite feeling that I was overcharged and quoted a price from the top of someone head.I paid close to $200 and I didn't even get a part replaced. I'd say that was an over charge. I would feel better if I actually had a part, even if it was the wipers, replaced. I've paid less for labor on motor work than just making sure a car window doesn't come down.

by - Verified Customer August 25, 2016

Always go above and beyond..

by August 24, 2016

Everyone at the shop was pleasant and helpful.

by - Verified Customer August 18, 2016

The always-friendly personnel keep me current with what repairs are needed, and the priority of that repair (repair now or can wait until later). They are genuinely concerned with safety items and the quality of work is beyond excellent. I have built many cars over the years as a hobby and I trust their mechanics. No short cuts and they do what they say they'll do. I'm a happy customer and recommend this shop to anyone who asks me where is a good repair shop. Thanks for taking good care of your customers.

by August 18, 2016

This is the second repair of one of our vehicles within the last 30 days. Again the service was excellent and was completed ahead of time. The service advisor and technician who worked on our car completed a complicated repair and got our car ready for a road trip on which we had no problems. Thanks again.

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by - Verified Customer August 16, 2016

Friendly, courteous and efficient.

by - Verified Customer August 12, 2016

It was great service and my brother recommend it so highly satisfied.

by - Verified Customer August 11, 2016

Very friendly!

by - Verified Customer August 11, 2016

Great!

by - Verified Customer August 01, 2016

Very friendly, fast service, decent prices.

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by - Verified Customer July 30, 2016

Honest staff, fair prices, good reputation for a reason.

by - Verified Customer July 28, 2016

I had taken my car into the dealership for an oil change. I was told the positive battery cable needed to be replaced at a cost of $90 and the mileage was at the point where my brake fluid needed changing at the expense of $95. I called this shop to see if I could bring the car in the next day to be eyeballed to see if these things needed to be done. I was told I could so the young man I spoke with said yes, the battery cable needed a new connection at the cost of $44, I believe, and the fluid could wait another 5,000 miles or so. The connection was ordered and replaced the next day. Everyone there was pleasant but that has been the case in all the many years we have come there. We feel we can trust 3A Automotive to do a good job the first time and do it in a timely manner.

by - Verified Customer July 27, 2016

Even though car repairs are never fun, the staff at 3A is always a pleasure to deal with. They explain all repairs needed in a manner that is easily understood and provide an itemized estimate. They will let you know what repairs are critical and what can wait. I trust my beloved old Chevy to them! I also really appreciate the shuttle service to get home.

by - Verified Customer July 22, 2016

Work was done satisfactorily and I received my vehicle back ahead of the promised time.

by - Verified Customer July 22, 2016

Good people, good service.

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by - Verified Customer July 20, 2016

We have been working with 3A for over twenty years and have experienced with them what a good family business is. They are trustworthy and honest in trying to do the best for the customer.

by - Verified Customer July 20, 2016

Extremely friendly and informative customer service. Front desk personnel very clearly explained the issue with my SUV -- what it would take to fix, how much it would cost -- and, the fact that it didn't have to be repaired right away. The wonderful customer service employee also told us about what to look for should the left axle boot need to be replaced more quickly. Great team of experts from the mechanics to the customer service personnel!

by - Verified Customer July 19, 2016

They confirmed the diagnosis, presented options for repair, and performed the repair option that I chose within the timeframe that they gave me at the price that I was quoted.

by - Verified Customer July 15, 2016

In order to save us time they drove one of our vehicles to another auto shop for a special custom repair that saved us over $1000 compared to having the system completely replaced. The fact that they volunteered to do this for us blows my mind. Best auto service I've ever used.

by July 15, 2016

The service that I requested was done. The problem was that I had to wait over two hours for it to be done. It was a simple oil change. Part of it was that they did a complete assessment of my vehicle and came up with some issues that require repair. It would have been nice to have been told that.

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by - Verified Customer July 11, 2016

Very friendly and helpful

by - Verified Customer July 11, 2016

Good service with friendly staff

by - Verified Customer March 01, 2016

Fast service, they explained what was needed and my options, did work promptly.

by - Verified Customer March 01, 2016

Rich has always taken great care of our vehicles. Explains exactly what is wrong and what he did to fix it.

by - Verified Customer March 01, 2016

Very good service especially on older vehicles.

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by February 29, 2016

Nice and friendly staff, explained thoroughly the diagnostic review and made great suggestions on service.

by - Verified Customer February 29, 2016

I trust them.

by - Verified Customer February 26, 2016

They are trustworthy and friendly.

by - Verified Customer February 26, 2016

The shop personnel is always courteous and professional.

by - Verified Customer February 24, 2016

They were very friendly and helpful and while my car was in repair they took me and my granddaughter to eat at a restaurant and came back and picked us up and returned us right back to pick up my Vehicle. THANKS

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by - Verified Customer February 24, 2016

Good service but a bit expensive.

by February 22, 2016

Good prompt service.

by February 21, 2016

They are always professional and friendly.

by - Verified Customer February 18, 2016

Honest and great service.

by - Verified Customer February 16, 2016

Got me in same day on short notice, great customer service, good previous experiences.

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by - Verified Customer February 15, 2016

Courteous service. Also 65 point inspection gives me peace of mind. I know my car is being taken care of by a place who cares.

by - Verified Customer February 12, 2016

Good customer service.

by - Verified Customer February 10, 2016

Good service with reasonable prices.

by - Verified Customer February 09, 2016

We are long time customers and have always had great service at 3A.

by - Verified Customer February 09, 2016

They are there when needed...understand what we discuss, let you know in advance the costs. They're great!

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by - Verified Customer February 08, 2016

They fit me right in and went above and beyond with my service!

by - Verified Customer February 05, 2016

VERY GOOD SERVICE.

by - Verified Customer February 02, 2016

I like this shop.

by - Verified Customer February 02, 2016

You all are very helpful, sometimes a little pricey but I know parts are expensive. I love my car, the best one that I have every driven. I would like to keep her for a few more years. I would recommend you people to anyone I know.

by - Verified Customer February 02, 2016

Reliable and timely service.

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by - Verified Customer February 02, 2016

Excellent customer service!! Going above and beyond the call of duty.

by - Verified Customer February 01, 2016

I recommend 3A Automotive to all my friends. They are caring, affordable, and concerned that their customers get the best service and prices possible. I have no complaints at all about the employees, service or cost.

by February 01, 2016

I like the people at 3A.

by - Verified Customer January 27, 2016

This time again I went in as requested by owner very graciously and was assured that the door locks will be corrected with no labor charge. That's fine that i did not have to pay for labor but again they replaced a part which was around 150$ and i was charged for that. Which is also ok. But in a day, the door lock problem returned back.

by - Verified Customer January 21, 2016

Good mechanics.

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by - Verified Customer January 14, 2016

Good customer service and explanation of work required/done.

by - Verified Customer January 08, 2016

Consistent excellent service.

by - Verified Customer January 08, 2016

I am always happy with the service. They tell you what is needed and what can wait, if anything. They are honest.

by - Verified Customer January 06, 2016

I have been happy with my service and felt I was dealt with honestly so far.

by - Verified Customer December 30, 2015

Honest and straight forward answers, and they are friendly.

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by - Verified Customer December 24, 2015

They do a really good job and are honest.

by - Verified Customer December 21, 2015

Professional/Friendly service, reasonable prices, good communication, transportation provided, car wash provided.

by - Verified Customer December 21, 2015

Have been with them for 30+ years and they have always provided good service and they are very friendly and accommodating.

by - Verified Customer December 17, 2015

They are very helpful and will not try to pull anything over on their customers.

by - Verified Customer December 15, 2015

Family owned and operated since 1973...

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by - Verified Customer December 09, 2015

The service I had done did not correct the problem. I might change my recommendation score based on whether the repair is fixed or not.

by - Verified Customer December 09, 2015

I can trust them, repairs are honest...

by - Verified Customer December 01, 2015

Greeted pleasantly. Car problem diagnosed promptly and explained thoroughly. Everyone I came in contact with was professional.

by - Verified Customer November 30, 2015

They did what they were supposed to do.

by - Verified Customer November 19, 2015

You do good work, as long as I have a old/used car I'll continue to use your shop.

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by - Verified Customer November 09, 2015

YOU DO GOOD WORK.

by - Verified Customer October 29, 2015

They do it right OR make it right EVERY TIME!

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